Hays Travel - Leigh Reviews 

1,018
TrustScore 5 out of 5

5.0

35 Bradshaw Gate, WN7 4NB Leigh, GB


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Rated 5 out of 5 stars

Due to a bad experience putting a holiday together ourselves. I now realise the huge benefits of using a travel agent. Hays travel at Leigh lancs have been fantastic. I'm sure all the staff are great,... See more

Rated 5 out of 5 stars

This is my 3rd booking this year with Dawn at Heys travel in Leigh. Once again the service from Dawn & her team was sensational..Nothing was too much trouble. Searching for best flight times & c... See more

Rated 5 out of 5 stars

We were welcome by the staff with big smiles. The company is doing everything just right. Good service, good customer care. Very satisfied with everything.

Rated 5 out of 5 stars

Was really nervous as have only been abroad a few times, spoke to Ellie in the Leigh branch, told her what me and my daughter were looking for. She spent ages showing us different options, and explai... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 35 Bradshaw Gate, WN7 4NB, Leigh, United Kingdom

  • 01942419283

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,018)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, exceptionally helpful,

May 4, 2026
Hays Travel - Leigh logo

Reply from Hays Travel - Leigh

Thank you for the lovely review Mandy, have an amazing time - Hannah :)x

Rated 4 out of 5 stars

Very friendly and professional

Very friendly and professional, Dawn was lovely

May 3, 2026
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Reply from Hays Travel - Leigh

Thank you for the lovely feedback, I hope you are getting excited about your very first cruise, Dawn

Rated 5 out of 5 stars

Booked another cruise!

Booked another cruise!

Many thanks as alwyas, you have booked my next cruise. You have a good understanding of mine and my families needs, thank you so much for helping us plan out next trip.

Big shout out to the fabulous Dawn!

April 30, 2026
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Reply from Hays Travel - Leigh

Thank you so much for the lovely feedback and booking again with us, I really do appreciate your loyalty, PS hope the film was amazing, Dawn

Rated 5 out of 5 stars

Efficient and helpful

The staff as always are pleasant, understanding, informative and helpful. I have used Hays Travel several times and have never been disappointed. Efficient

April 27, 2026
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Reply from Hays Travel - Leigh

Thanks for the lovely review Sandra I am sure you will have a great trip :) - Ellie x

Rated 5 out of 5 stars

Exceptional

The customer service at Hays Travel Leigh is exceptional. Kelly Sellers has been amazing, we have booked several holidays and more recently a cruise through this branch which will continue to be our 1st choice go to travel agent.

April 30, 2026
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Reply from Hays Travel - Leigh

Thankyou for the lovely review Tracy! See you soon :)x

Rated 5 out of 5 stars

The lady (Yana)was very professional…

The lady (Yana)was very professional and very thorough. She answered all questions and was very polite all the time.

April 23, 2026
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Reply from Hays Travel - Leigh

Thankyou for the lovely review Julia, I am sure you will have an amazing time - Yana x

Rated 5 out of 5 stars

From the moment I queued at the door to…

From the moment I queued at the door to go in, as was waiting before shop opened , I was looked after by Dawn.
I was made so welcome as soon as I stepped in the shop. I was booking a holiday for myself as travelling alone so it’s all very daunting, but Dawn made me feel very relaxed and talked me through everything. Nothing was a problem and as the holiday approaches she made it clear that anything I need help with to just come in and they will sort it. I felt so confident after leaving the shop, no second thoughts or worries.

April 26, 2026
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Reply from Hays Travel - Leigh

It was an absolute pleasure to see you and I am sure you will have the best time. Dawn

Rated 5 out of 5 stars

Family of 5 to Rome

Very helpful in booking via Facebook messenger. Ellie booked my family holiday to Rome next summer and made sure to offer and include everything I would need.

April 22, 2026
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Reply from Hays Travel - Leigh

Thank you for the lovely review Bethany, I am sure you will all have an amazing time - Ellie :)x

Rated 5 out of 5 stars

The ladies down at your leigh store are…

The ladies down at your leigh store are so friendly and helpful they spend a lot of time with you to make sure you get the best deals 😉 and love the new shop 😀

April 22, 2026
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Reply from Hays Travel - Leigh

Thank you so much for the lovely review Marie, we are so glad you love the new shop just as much as we do :) Hannah x

Rated 5 out of 5 stars

Cruise around South America

I wanted to book a cruise to South America for next year however struggled to see the options online. Ellie helped me find the ideal cruise that docked at the ports I wanted and explained what was included. She was very knowledgeable, helpful and guided me through booking all the elements of my trip including flights, transfers, a hotel and the cruise.
Ellie was very friendly, professional and her experience was invaluable to me in securing an amazing trip.

April 13, 2026
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Reply from Hays Travel - Leigh

Thank you so much for the lovely review Neil, you will have the most amazing time I am so excited for you !! - Ellie :)x

Rated 5 out of 5 stars

Hannah is a star

Hannah booked us a holiday of a lifetime, at the best price with the best hotels for our trip. The holiday is quite complex as travelling and returning to different airports, with flights within the USA also. Hannah advised on the best family oriented resort in Miami and boutique hotel in New York. Every aspect was considered and taken care of! I have booked several trips with Hannah and we have always travelled smoothly. Will definitely book with Hannah at our next opportunity.

March 27, 2026
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Reply from Hays Travel - Leigh

Thank you very much for your kind words. It is always a pleasure booking you your holiday. We all hope you have an amazing time!! xx

Rated 5 out of 5 stars

Yana was first class throughout the…

Yana was first class throughout the booking process. Always patient she reviewed different options and suppliers for us to come up with the best option.

This is the second holiday we have booked with Yana and I would have no hesitation in recommending her, she is a credit to your business.

March 29, 2026
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Reply from Hays Travel - Leigh

Thank you so much for the lovely review, it is really appreciated! We hope you have an amazing time - Yana x

Rated 5 out of 5 stars

On arrival my husband and I was greeted…

On arrival my husband and I was greeted with a smile and Yana was extremely friendly and professional and helped us find the perfect holiday. When she asked if we was celebrating anything I said it was because I was cancer free. Another member of staff overheard and went out and got us a cake. They were so lovely at the Leigh branch

March 5, 2026
Rated 5 out of 5 stars

Good service!

The young lady was knowledgeable and helpful,patient and consisiderate.A good experience up to now

March 24, 2026
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Reply from Hays Travel - Leigh

Thank you for the lovely review, have an amazing time - Paige x

Rated 5 out of 5 stars

Great price

Got us a good deal and they matched the online price as well. And a lovely girl served us as well. 😊

March 13, 2026
Rated 5 out of 5 stars

Very helpful

Very helpful

Ellie listened to what we wanted and found the best deal. She is also keeping an eye on a deal becoming available for my son to book on. No pressure given to book and great communication.

March 4, 2026
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Reply from Hays Travel - Leigh

Thank you so much for the lovely review Claire, I am sure you will have a lovely time :) - Ellie xx

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