Hays Travel - Leighton Johnston Reviews 

69
TrustScore 5 out of 5

4.8

Personal Travel Consultant Leighton Johnston, SR2 8EU Sunderland, NE (England), GB


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Rated 5 out of 5 stars

Booked my holiday for our family of 6 with Leighton. Complicated booking as I needed him to research hotels as my adult son is disabled & a wheelchair user. Leighton organised everything from hote... See more

Company replied

Rated 5 out of 5 stars

Leighton from start to finish was amazing! We got pointed in his direction for booking up our holidays through a family/friend and I am so grateful. He helped me & my partner book our honeymoon & our... See more

Company replied

Rated 5 out of 5 stars

Leighton always goes above and beyond when it comes to service at hays travel! Any questions I have are answered, and always helpful to add on when booking seats together etc. The booking process... See more

Company replied

Rated 5 out of 5 stars

Leighton always has a varied range of deals for every date and budget. Always so friendly and accommodating when helping me to complete a booking.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Leighton Johnston, SR2 8EU, Sunderland, NE (England), United Kingdom

  • 01914329669

4.8

Excellent

TrustScore 5 out of 5

69 reviews

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4.8

All reviews

(69)

117,250 reviews in the last 12 months

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Rated 5 out of 5 stars

Leighton Johnston what amazing service

Leighton went out of his way to sort out my trip to Las Vegas. He returned my messages, morning,noon and night.
He even replied when he was out for dinner.
He worked tirelessly to get us the best deal possible and even sorted out lounge passes and upgrades.
I work in the customer service industry and have never had service like his before. A big thank you from us all.

June 1, 2025
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Reply from Hays Travel - Leighton Johnston

You are most welcome. I am so pleased we found you the perfect holiday. It is always great to have something to look forward to. I am here to support so if any of you have any questions at all please do let me know. Thank you.

Rated 5 out of 5 stars

Great service from Leighton

Great service from Leighton, always book my holiday with him. Great value and service as always, Thank you!

May 19, 2025
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Reply from Hays Travel - Leighton Johnston

It was a pleasure to book your upcoming holiday. You are all going to have a fantastic time. Please do reach out to me if there is anything I can do to assist further.

Rated 5 out of 5 stars

Amazing service

Amazing service. Helped find exactly what I wanted for best price

May 19, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for taking the time to share your experience. Your holiday has inspired me to book up also! Any questions you have please do let me know.

Rated 5 out of 5 stars

Leighton was responsive and efficient…

Leighton was responsive and efficient in all communications when looking for a holiday. When I spoke about my mobility issues, he made sure to ask questions to ensure I was booking somewhere that could accommodate me while still allowing adventure so I wasn’t left out. I know he is there for any questions I may have in the future. Great service and one I’ll continue to use

May 20, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for taking the time to share your experience. It was great to book your family holiday. You have something amazing to look forward to! Please do reach out if there is anything I can assist with.

Rated 5 out of 5 stars

Decided I wanted a more relaxing…

Decided I wanted a more relaxing holiday towards the end of the year, and Leighton did all the hard work, plus sourcing a great hotel for me. Sorted in no time!

May 19, 2025
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Reply from Hays Travel - Leighton Johnston

What a great holiday you have to look forward to! Might need to book this one myself. Thank you for booking with me and do let me know if you have any questions at all.

Rated 5 out of 5 stars

What a pleasure it was dealing with Leighton …

What a pleasure it was dealing with Leighton throughout my recent travel booking. He was extremely knowledgeable and no question was unanswered. I could msg or call him at any time for any questions I had. I will 100% book with Hays & the lovely Leighton for my next trip. Thank you again !

March 19, 2025
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Reply from Hays Travel - Leighton Johnston

I am so pleased we found your family the perfect hotel. Thank you for leaving such great feedback. I am still here to support so if there is anything your family need please do let me know.

Rated 5 out of 5 stars

Leighton is amazing

Leighton is amazing, very quick and efficient and competitive pricing!

Thank you

March 11, 2025
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Reply from Hays Travel - Leighton Johnston

It was a pleasure booking your holiday. Thank you for sharing your experience.

Rated 5 out of 5 stars

Leighton was extremely friendly and…

Leighton was extremely friendly and helpful, would book with him again

February 11, 2025
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Reply from Hays Travel - Leighton Johnston

It was a pleasure booking your family holiday. You are all going to have a great time. Please do reach out if I can assist any further.

Rated 5 out of 5 stars

Leighton was very helpful and good to…

Leighton was very helpful and good to communicate with.

January 30, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for taking the time to share your experience Jeffrey. You have one epic adventure ahead of you and not long to go.

Rated 5 out of 5 stars

Such a difficult holiday completed stress free !

Booked my holiday for our family of 6 with Leighton. Complicated booking as I needed him to research hotels as my adult son is disabled & a wheelchair user.
Leighton organised everything from hotel, special assistance & transfers & he saved me so much stress. Our first full family holiday in 20 years so needed to be planned & perfect for my son’s needs.
Excellent service & communication. Best possible price too.
Thank you so much Leighton. So grateful 🙏

February 6, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for sharing your experience. I am so pleased we have found you the perfect place for your next family holiday. I am always just a message or phone call away so please do get in touch if there is anything else I can assist with.

Rated 5 out of 5 stars

5 Star Service!

Leighton was absolutely incredible finding the right package for us.

January 13, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for leaving feedback. You are going to have the best time, it is a fantastic holiday. Please do get in touch if there is anything I can support with.

Rated 5 out of 5 stars

Quick easy and friendly!

Booked through Facebook for family holiday 2026, took advantage of the zero deposit offer. Leighton was very informative and quick to respond and made the whole process easy

January 6, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for sharing your experience. Your family has one fantastic holiday to look forward to, I hope you are all excited. Remember I am here whenever you need me, so any questions at all please do let me know.

Rated 5 out of 5 stars

Leighton was so helpful with lots of…

Leighton was so helpful with lots of patience. He had a lovely warm attitude which made the holiday booking so easy and I would definitely use him again and recommend him.

January 8, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for sharing your experience, this is greatly appreciated. It was a pleasure booking your family holiday. Have the best time and do let me know if there is anything else I can assist with.

Rated 5 out of 5 stars

Booked our family holiday with ease

Booked our family holiday with Leighton and can not praise him enough. Excellent communication throughout, managed to accommodate our specific requests and bring the holiday in on budget. Will definitely be booking with him again. Fast, professional and friendly service

January 5, 2025
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Reply from Hays Travel - Leighton Johnston

It was a pleasure booking your holiday and I am pleased we got exactly what you were looking for. Thank you for booking with me and please let me know if you have any questions.

Rated 5 out of 5 stars

Quick friendly service

Leighton replied quickly and found me a city break at a really good price.Very professional, friendly ,nothing was too much trouble

January 3, 2025
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Reply from Hays Travel - Leighton Johnston

Thank you for sharing your experience, I really appreciate it. I hope you both have an amazing holiday. Please do reach out to me if there is any way I can assist you further.

Rated 5 out of 5 stars

Brilliant service 👍

Brilliant service 👍
Would definitely use again

November 13, 2024
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Reply from Hays Travel - Leighton Johnston

Thank you for providing me with this great feedback. I look forward to hearing all about your experience. Please do reach out to me if you have any questions at all.

Rated 5 out of 5 stars

Booked my dream holiday with Leighton…

Booked my dream holiday with Leighton who made everything so easy and straightforward. Told him what we wanted and in less than 24 hours he had everything sorted and booked. Will certainly be booking all future holidays with him. Can't recommend enough

November 15, 2024
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Reply from Hays Travel - Leighton Johnston

Thank you for providing your feedback. It was really fun putting together this special holiday for you both. Lot's of amazing memories to be made. Any questions you have please do let me know.

Rated 5 out of 5 stars

I asked Leighton about a holiday I was…

I asked Leighton about a holiday I was interested in. He was able to give me a little extra discount and was extremely helpful, he did everything for me. 100% I will be returning to Leighton to book my next holiday.

November 3, 2024
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Reply from Hays Travel - Leighton Johnston

Thank you for taking the time to provide a review, I really appreciate your kind words. Your family holiday is going to be one to remember. If there is anything else I can support with please do let me know.

Rated 5 out of 5 stars

Thanks so much to Leighton for your…

Thanks so much to Leighton for your time and patience putting together our family holiday to Disneyland Paris. Nothing was too much trouble and Leighton was super quick at getting back to me! Thanks again.

November 6, 2024
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Reply from Hays Travel - Leighton Johnston

I am so pleased we got this great package booked for you. The whole family are going to have a great time! Let the Disney magic commence.

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