Hays Travel - Leyland Reviews 

599
TrustScore 5 out of 5

4.9

65 Hough Lane, PR25 2SA Leyland, GB


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Rated 5 out of 5 stars

Hays worked strategically with partners in the country to flesh out a 5 week adventure. There was a lot of detail to tease out and make sure all the dots matched up. We could trust these will all com... See more

Company replied

Rated 5 out of 5 stars

Poppy at the leyland branch cold not have been more helpful, answered all our questions and the whole process was quick and easy. we were seen straight away and remembered us phoning the night before... See more

Company replied

Rated 5 out of 5 stars

Gemma was very knowledgeable and extremely helpful when booking our trip to Orlando. She put us at ease and reassured us that Hays would sort out all the details for park tickets and extras, and we go... See more

Company replied

Rated 5 out of 5 stars

Staff extremely helpful took time to listen to what we wanted from our holiday. Wasnt pushy to get us to book we came home to have another look decided it was what we wanted so went back the next day... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 Hough Lane, PR25 2SA, Leyland, United Kingdom

  • 01772970563

4.9

Excellent

TrustScore 5 out of 5

599 reviews

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4.9

All reviews

(599)

123,181 reviews in the last 12 months

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Rated 5 out of 5 stars

Hays worked strategically with partners…

Hays worked strategically with partners in the country to flesh out a 5 week adventure. There was a lot of detail to tease out and make sure all the dots matched up. We could trust these will all come together when we go (7 months)!
Just waiting on full documentation now...

July 9, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Chris for taking the time to leave a review of your time with us, we really do love to hear our customers views.
We love a challenge here at Hays and are so pleased to have found you your perfect adventure and we will let you know when those all important documents are ready for you to collect.
Have an amazing time.
Kind regards
The Leyland Team.

Rated 5 out of 5 stars

Excellent customer as always from…

Excellent customer as always from Laura. I just give her what I'm looking for and she finds me exactly what I want. I can not fault her one bit.

July 15, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Sarah for your latest review and of course booking, Laura was so pleased to hear them.
It was a pleasure to see you back in store once again and we thank you for your continued support of our little branch.
We hope you have an amazing time and hope to see you back gain very soon.
Kind regards
The Leyland Girls.

Rated 5 out of 5 stars

Poppy at the leyland branch cold not…

Poppy at the leyland branch cold not have been more helpful, answered all our questions and the whole process was quick and easy.
we were seen straight away and remembered us phoning the night before. Very professional

July 15, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Linda for your lovely review of your time spent with Poppy, she was so pleased to hear your kind words.
We remain at your disposal should you require any further assistance on the run up to your holiday and we hope you have a fantastic time away.
Happy holidays from
The Leyland Team.

Rated 5 out of 5 stars
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Andrew for taking the time to leave a review of your visit with us, we all really do appreciate it.
Thank you also for your booking, if we can help further in any way then please don't hesitate to get back in touch.
Have an amazing time.
Kind regards from
The Leyland Team.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

July 14, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Aileen for taking the time to leave us an amazing 5 star review, all the girls were thrilled to hear you found them helpful and friendly.
We continue to be at your disposal should you have any further questions or can be of further assistance.
We hope you have a fantastic holiday.
Kind regards from
The Leyland Team.

Rated 5 out of 5 stars

We always book our holiday with Hays…

We always book our holiday with Hays Travel we find the staff incredibly helpful and always look for the best holidays and price to suit our group, the staff are very friendly and knowledgeable about the area we look at, always a happy atmosphere in the Leyland Branch.

July 12, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Jacqueline for your latest review and booking, it was a pleasure to see you back in branch once again.
We all think your very kind words sum us up perfectly and we hope your latest getaway is as amazing as all the rest.
Have a fantastic time.
The Leyland Team.

Rated 4 out of 5 stars

FIRST CLASS

STAFF HELPFUNESS

July 3, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Shaun for taking the time to leave a review of your time spent with us, we really do appreciate it.
Thank you also once again for your booking and if we can help further in any way then please don't hesitate to get back in touch.
Have an amazing holiday.
Kind regards from
The Leyland Team.

Rated 5 out of 5 stars

First but not our booking with Hays Travel.

This was our first booking with Hays Travel but it will not be the last. Our booking was completed by Olivia who explained all our options that were available. Oʻ

July 2, 2026
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Reply from Hays Travel - Leyland

Thank you so much David for your lovely review of your time spent with us, in particular Olivia who was thrilled with your very kind words and the fact that you would happily return to our little branch.
You are welcome back anytime and we hope to see you back in store for your next getaway very soon.
Kind regards from
The Leyland Girls

Rated 5 out of 5 stars

Staff went above and beyond looking for…

Staff went above and beyond looking for the right cruise at the right price and value for money. They also kept us upto date and kept us in the loop via phone calls or e mails. Couldn't fault the professional service that we received. A credit to your company.

July 7, 2026
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Reply from Hays Travel - Leyland

Thank you so much Martin for taking the time to leave us a review of your visit with us. We was all thrilled to read your very kind words.
We hope you have an amazing cruise and are here if you need any further advise or assistance, thank you once again for your booking.
Kind regards
The Leyland team.

Rated 5 out of 5 stars

Always the best service and…

Always the best service and professional staff thanks

July 7, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much James for your latest booking and review, it was a pleasure to see you back in branch.
As always we remain at your disposal and of course you know where we are if we can assist in any other way.
Have a great holiday.
The Leyland girls.

Rated 5 out of 5 stars

First Visit to Hays Travel in Leyland

First Visit to Hays Travel in Leyland. Great service as well with Gemma. Nothing was to much trouble. Gave Gemma my requirements and Budget. The Holiday was sorted and chosen in no time. Great customer service. Highly recommended and I will be using Hays Travel again.

June 29, 2026
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Reply from Hays Travel - Leyland

Thank you so much Scott for taking the time to leave a review of your time spent with us and welcome to the Hays family. We are so pleased you chose to entrust us with your all important holiday and even more so to hear that you will be using our little branch for future holidays, we can't wait to welcome you back in store very soon.
Have an amazing holiday.
Kind regards
The Leyland team.

Rated 5 out of 5 stars

I Professional and helpful staff

I Professional and helpful staff

June 23, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Paul for taking the time to leave a review of your time spent with us. We really do appreciate it.
Thank you once again for your booking and we hope you have an amazing time.
If we can help further in any way then please don't hesitate to get back in touch.
Happy holidays from
The Leyland team.

Rated 5 out of 5 stars

All the team were very helpful and…

All the team were very helpful and informative and helped to find are holiday.

June 17, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Peter for your very kind review of your time with us, we are so pleased we managed to find your your perfect holiday and we hope you have an amazing time.
Happy holidays from,
The Leyland girls.

Rated 5 out of 5 stars

Excellent service

Gemma was very knowledgeable and extremely helpful when booking our trip to Orlando. She put us at ease and reassured us that Hays would sort out all the details for park tickets and extras, and we got a great deal too with discounts and meal plan. She was so personable and friendly and genuinely made us feel so excited for our holiday and relaxed that we are in safe hands, thank you Gemma ☺️

June 14, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much for your very kind words Michelle, we really do love to hear our customers views on their time spent with us and we agree with every one of yours.
Gemma really does put you at ease and builds the excitement leaving you nothing to do but pack and you couldn't be in safer hands.
We hope you have a fantastic time in Orlando.
Kind regards
The Leyland team.

Rated 5 out of 5 stars

Staff extremely helpful…

Staff extremely helpful took time to listen to what we wanted from our holiday. Wasnt pushy to get us to book we came home to have another look decided it was what we wanted so went back the next day and hooked our holiday. Chatted to us about holidays we may like in the future and gave us the information we asked for. Great service

June 11, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much for your amazing 5 star review, we really do appreciate hearing your thoughts of your time spent with us.
It is never our intention here at Hays travel to rush you in to your all important holiday decision but instead advise you and give you all the time you need to make the right one.
Thank you once again for your booking and we all hope you have a fantastic holiday.
Kind regards
The Leyland team.

Rated 5 out of 5 stars
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much Diane for your latest review and continued support of our little branch, it was lovely to hear your kind words and hope to see you back in branch very soon for your next adventure.
Have an amazing time.
Kind regards
The Leyland girls.

Rated 5 out of 5 stars

Easy to book

Easy to book. Great staff, very pleasant and extremely helpful and knowledgeable.

June 16, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much for your lovely comments and 5 star review, we really do appreciate it.
We are always here to help with your booking at any stage so if we can help further in any way then please don't hesitate to get back in touch.
We hope you have an amazing time.
Happy holidays from
The Leyland branch.

Rated 5 out of 5 stars

Always a great service from hays in…

Always a great service from hays in Leyland. Relaxed and friendly service with a smile…thank you x

June 12, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much for taking the time to leave us a review of your time spent with us, we really do appreciate it.
It was a pleasure to see you back booking your next adventure, thank you for your continued support of our little branch and we hope you have an amazing holiday.
Kind regards
The Leyland team.

Rated 5 out of 5 stars

That girl was very patient and kind.i…

That girl was very patient and kind.i will give her 5 stars.thanks

June 13, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much for taking the time to leave us a review of your time with us, we really do appreciate your 5 star review.
If we can help further in any way then please don't hesitate to get in touch.
We hope you have an amazing holiday.
Kind regards from
The Leyland team.

Rated 5 out of 5 stars

All arranged by Laura (I think it was…

All arranged by Laura (I think it was her name )she found us a good deal and kept us well informed throughout. Very polite and pleasant and helpful. Will come again.

June 5, 2026
Hays Travel - Leyland logo

Reply from Hays Travel - Leyland

Thank you so much for taking the time to leave us an amazing 5 star review, it was indeed Laura who booked you and we have passed on your kind words to her, who was so pleased to hear them.
We hope you have a fantastic holiday and if we can help further in any way then please don't hesitate to get back in touch.
Kind regards from
The Leyland team.

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