Whist having a "falsstart", a lady called Olivia, from the Leyland branch, stepped in and within 24hrs had fully grasped my personal needs, for sailing to America and then by rail to Chicago. She cer... See more
Company replied
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Whist having a "falsstart", a lady called Olivia, from the Leyland branch, stepped in and within 24hrs had fully grasped my personal needs, for sailing to America and then by rail to Chicago. She cer... See more
Company replied
This was not the first travel agent I visited but they certainly stood out , hence us choosing them for our booking. Nicole was very attentive and informative. I did speak to two other ladies and t... See more
Company replied
What can I say,Gemma is a delight, she knows exactly what our needs are and always comes up with the goods.She knows we are budget cautious in this tough economic climate but somehow always finds the... See more
Company replied
The knowledge of Gemma at the leyland store was fantastic. We didn’t know where we wanted to go but she noted down all our likes/dislikes to provide a good selection of suitable places and hotels. Ver... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
65 Hough Lane, PR25 2SA, Leyland, United Kingdom
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We always book our holiday with Hays Travel we find the staff incredibly helpful and always look for the best holidays and price to suit our group, the staff are very friendly and knowledgeable about the area we look at, always a happy atmosphere in the Leyland Branch.

Reply from Hays Travel - Leyland
This was our first booking with Hays Travel but it will not be the last. Our booking was completed by Olivia who explained all our options that were available. Oʻ

Reply from Hays Travel - Leyland
Staff went above and beyond looking for the right cruise at the right price and value for money. They also kept us upto date and kept us in the loop via phone calls or e mails. Couldn't fault the professional service that we received. A credit to your company.

Reply from Hays Travel - Leyland
First Visit to Hays Travel in Leyland. Great service as well with Gemma. Nothing was to much trouble. Gave Gemma my requirements and Budget. The Holiday was sorted and chosen in no time. Great customer service. Highly recommended and I will be using Hays Travel again.

Reply from Hays Travel - Leyland

Reply from Hays Travel - Leyland
All the team were very helpful and informative and helped to find are holiday.

Reply from Hays Travel - Leyland
Gemma was very knowledgeable and extremely helpful when booking our trip to Orlando. She put us at ease and reassured us that Hays would sort out all the details for park tickets and extras, and we got a great deal too with discounts and meal plan. She was so personable and friendly and genuinely made us feel so excited for our holiday and relaxed that we are in safe hands, thank you Gemma ☺️

Reply from Hays Travel - Leyland
Staff extremely helpful took time to listen to what we wanted from our holiday. Wasnt pushy to get us to book we came home to have another look decided it was what we wanted so went back the next day and hooked our holiday. Chatted to us about holidays we may like in the future and gave us the information we asked for. Great service

Reply from Hays Travel - Leyland
Easy to book. Great staff, very pleasant and extremely helpful and knowledgeable.

Reply from Hays Travel - Leyland
Always a great service from hays in Leyland. Relaxed and friendly service with a smile…thank you x

Reply from Hays Travel - Leyland
That girl was very patient and kind.i will give her 5 stars.thanks

Reply from Hays Travel - Leyland
All arranged by Laura (I think it was her name )she found us a good deal and kept us well informed throughout. Very polite and pleasant and helpful. Will come again.

Reply from Hays Travel - Leyland
The whole process was carried out in a relaxed and professional manner from start to finish. Each stage of the process was explained in a clear manner.

Reply from Hays Travel - Leyland
As always Gemma has sorted our holiday once again. She needs a pay rise as do her team 🥰🤞

Reply from Hays Travel - Leyland
The staff were bril nothing was to much trouble. I would recommend to anyone

Reply from Hays Travel - Leyland

Reply from Hays Travel - Leyland
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