The best thing about our experience, were the friendly, professional staff in the Lisburn branch who have dealt with several queries over the past few weeks. Kerry had insider's knowledge about the r... See more
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Sian was so helpful and listened to what we wanted for our holiday. She got in touch with us as soon as she got our holiday sorted for us. I could not ask for better customer service,Sian is such a lo... See more
Excellent service, all staff so friendly and helpful. Lucy did really well in booking our holidays and was so attentive to what we needed. Will continue to use Hay’s travel for future holidays.
Friendly, helpful and efficient staff. As the holiday is in 2 weeks, all the information required- along with boarding passes - was printed out and confirmed by email. Euros were purchased in-store at... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
4.9
Excellent
1K reviews
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Friendly and helpful staff
Sian was so helpful and listened to what we wanted for our holiday. She got in touch with us as soon as she got our holiday sorted for us. I could not ask for better customer service,Sian is such a lovely,friendly girl,as is all of the Lisburn branch,a pleasure to deal with every time we’re in,even if it’s just for currency.
July 1, 2026
Joanna as usual was very helpful in…
Joanna as usual was very helpful in getting me the cruise for 2028
July 1, 2026
Excellent service
Excellent service, all staff so friendly and helpful. Lucy did really well in booking our holidays and was so attentive to what we needed. Will continue to use Hay’s travel for future holidays.
June 24, 2026
Yes girl was really helpful got me the…
Yes girl was really helpful got me the cruise I wanted 😊
July 1, 2026
We always booked our own holidays
We always booked our own holidays, not anymore, the staff in Lisburn office are so friendly and helpful we are definitely going to use their experience in the future.
June 30, 2026
Friendly professional staff.
The best thing about our experience, were the friendly, professional staff in the Lisburn branch who have dealt with several queries over the past few weeks. Kerry had insider's knowledge about the resort we were interested in and one of the reasons we booked the holiday was because she made us feel so welcomed and relaxed.
Hays have always provided great customer service, but Kerry deserves special mention. Buen viaje amigos!
June 25, 2026
Very helpful.
June 28, 2026
Great information
Once I informed the person on the phone what I was requiring about they . The were able to assist me very quicky
June 20, 2026
Kerry was pleasant
Kerry was pleasant, knowledgeable and discussed options with us. She also gave us guidance on other trips we are thinking about.
June 27, 2026
Great customer service to…
Lucy was exceptional in our approach to booking she went out of her way to help and we ended up booking 2holidays. Thank you Lucy for all your assistance
June 28, 2026
The assistant Chloe was most helpful…
The assistant Chloe was most helpful and patient, very pleasant and didnt mind taking the time to find the holiday we were looking for, also happy to answer queries etc
June 27, 2026
Great service from kerry
June 26, 2026
Absolutely brilliant from start to…
Absolutely brilliant from start to finish. Lucy was amazing
June 21, 2026
Sian is a most knowledgeable travel…
Sian is a most knowledgeable travel consultant we have ever meet and her outstanding personality adds to the pleasure booking with Hays...Nothing is too much for Sian to obtain further information ..and this eases the pressure on booking ..a great enjoyment in visiting Hays of Lisburn..a dream team!!
June 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Hays Lisburn Branch
Lorraine in Hays Lisburn was so patient and professional in helping me to select the right holiday that would meet all our needs.
always goes that extra mile.
All of the staff are so polite and helpful a great team.
June 16, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Joanna is so helpful and talks you…
Joanna is so helpful and talks you through everything also Kerry love going to book my holiday in Hays Lisburn friendly staff nothing a bother
June 14, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
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