Booking our holiday in Hays travel was quick and very straightforward. The assistant compared prices and advised which was the best. We also got an extra £100 discount.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I wouldn't book with anyone else only through hays , kerry is always the one i would deal with but if kerry is unavailable the rest of the girls are absolutely amazing.They always find the best days a... See more
I was seen to right away by a lovely girl called Lucy as I knew where we wanted to book the same place and hotel as this year it was all done in good time no rush she went through every detail to mak... See more
Company replied
We were able to find exactly what we were looking for, quickly - and an even better hotel than expected. Rachael Russell was professional, friendly, competent and put us both at ease.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My first travel to.Barbados
Great service and went into great detail which served my mind to book there and then.Sain is a well learned travel consultant and I was a happy -chappy on my booking well done
August 13, 2026
Booking our holiday in Hays travel was…
Booking our holiday in Hays travel was quick and very straightforward. The assistant compared prices and advised which was the best. We also got an extra £100 discount.
August 20, 2026
Staff listened to our requirements and…
Staff listened to our requirements and found us a holiday appropriate to our request.
August 20, 2026
Rachel from Lisburn store always goes…
Rachel from Lisburn store always goes above and beyond to help me get the right holiday and best price.
August 11, 2026
Staff member was very friendly
Staff member was very friendly, efficient and made the whole booking process very easy
August 11, 2026
Staff were very efficient and extremely…
Staff were very efficient and extremely helpful
August 10, 2026
The staff was lovely helped us pick our…
The staff was lovely helped us pick our first abroad holiday and support us which was brilliant!!!
August 15, 2026
I wouldn't book with anyone else only…
I wouldn't book with anyone else only through hays , kerry is always the one i would deal with but if kerry is unavailable the rest of the girls are absolutely amazing.They always find the best days and the best advice for me and my young lady to go on holiday with.I have recommended my friends and family to also book with hays
August 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Holiday for 2027 sorted
Super helpful friendly staff willing to do the legwork to find the best deals 👍
August 5, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Exactly what we wanted
We were able to find exactly what we were looking for, quickly - and an even better hotel than expected. Rachael Russell was professional, friendly, competent and put us both at ease.
August 9, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Very friendly and didn't try to push…
Very friendly and didn't try to push anything onto you
August 5, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Simply the best
Booking was made very easy with Joanna who guided me through the type of holiday I was looking for
August 8, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Hays go over and above trying to find…
Hays go over and above trying to find the perfect deal
August 9, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
I was seen to right away by a lovely…
I was seen to right away by a lovely girl called Lucy as I knew where we wanted to book the same place and hotel as this year it was all done in good time no rush she went through every detail to make sure I was happy with everything
Hayes is the best for service all the staff are so friendly we woulfn't go anywhere else
August 10, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Sian was great at finding us our perfect cruise…
Sian was so helpful in explaining each cruise to us. She really listened to what we wanted and found us the perfect cruise at a great price.
August 7, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Rachael was very helpful showed me lots…
Rachael was very helpful showed me lots of different options and was very patient explaining everything to me even the locations of the hotels until we found the exact one I was looking for!
August 6, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.