Booking our holiday in Hays travel was quick and very straightforward. The assistant compared prices and advised which was the best. We also got an extra £100 discount.
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I wouldn't book with anyone else only through hays , kerry is always the one i would deal with but if kerry is unavailable the rest of the girls are absolutely amazing.They always find the best days a... See more
I was seen to right away by a lovely girl called Lucy as I knew where we wanted to book the same place and hotel as this year it was all done in good time no rush she went through every detail to mak... See more
Company replied
We were able to find exactly what we were looking for, quickly - and an even better hotel than expected. Rachael Russell was professional, friendly, competent and put us both at ease.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
4.9
Excellent
1K reviews
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Spoke with the extremely helpful…
Spoke with the extremely helpful Joanna. She sorted out my requirements effectively, and quickly.
I feel in very safe hands with her. Will definitely use Hays Travel again
August 5, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
They were very good at explaining the…
They were very good at explaining the different options we had when booking our trip and very helpful with any questions we had to ask nothing was a hassle
July 28, 2026
Reply from Hays Travel - Lisburn
Thank you for taking the time to complete this review. We look forward to helping you with all your holiday needs.
Holiday
As always, very busy but that doesn't stop all staff acknowledging you,Sian Mcfarland dealt with our booking professional knowledgeable of our booking, can't fault the staff at all,be proud of them all.
August 2, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! Thanks for taking time to complete this review. We look forward to helping you with all your holiday needs.
Staff are very helpful and went the…
Staff are very helpful and went the extra mile to make sure we got what we wanted
August 1, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! Thanks for taking time to complete this review. We look forward to helping you with all your holiday needs.
Reply from Hays Travel - Lisburn
We appreciate your kind words! Thanks for taking time to complete this review. We look forward to helping you with all your holiday needs.
Greta company I use all the time for…
Greta company I use all the time for holidays and have never been disappointed
July 23, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! Thanks for taking time to complete this review. We look forward to helping you with all your holiday needs.
Staff are very helpful and so polite
Staff are very helpful and so polite, they respond quickly to any queries I may have
July 18, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! Thanks for taking time to complete this review. We look forward to helping you with all your holiday needs.
Kerry is so knowledgeable and always…
Kerry is so knowledgeable and always goes over and above to help
July 30, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
I was very happy
I was very happy, but the lady who served me didn’t seem to understand what I needed at first
July 18, 2026
Reply from Hays Travel - Lisburn
Hi Kate, Im sorry to see that you felt this way at time of enquiry. But glad you are happy and hope that you look forward to your trip. Many Thanks Hays Lisburn
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Always a pleasure to deal with Rachael
July 28, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Friendly Helpful and understanding Staff
July 19, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Always brilliant service by girls in…
Always brilliant service by girls in store big thanks again to Joanne Armstrong Lisburn store
July 26, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
City break
Top-class service from Chloe and Lucy!
Had a brilliant experience booking my holiday over the phone with Hays Travel Lisburn. Chloe was wonderful when I first called to book, and Lucy was equally brilliant with follow-up help. They are both so knowledgeable, and nothing was ever too much trouble. They made the whole process effortless. Thanks 😊
July 19, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Very professional and friendly
Very friendly staff, professional and very informative. Would highly recommend 🤗
July 15, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Amazing customer service from Kerry as always
July 22, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
The girl was very good at her job very…
The girl was very good at her job very friendly which made our experience enjoyable and fun!
July 22, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Booking for a party
Joanna was very helpful and listened to what I felt our party was needing and tried to find something that suited everyone. Thank you Joanna. I have now joined the app and sent payment through the link all very smoothly.
July 20, 2026
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
Reply from Hays Travel - Lisburn
We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us
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