Lorraine @ hays travel Lisburn was so patien, polite and answered all questions fully. Give me holiday options that suited my family needs
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I wouldn't book with anyone else only through hays , kerry is always the one i would deal with but if kerry is unavailable the rest of the girls are absolutely amazing.They always find the best days a... See more
Booking our holiday in Hays travel was quick and very straightforward. The assistant compared prices and advised which was the best. We also got an extra £100 discount.
I was seen to right away by a lovely girl called Lucy as I knew where we wanted to book the same place and hotel as this year it was all done in good time no rush she went through every detail to mak... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Bow Street, BT28 1BN, Lisburn, United Kingdom
- 02892290227
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Everything was so easy and Kerry was so…
Everything was so easy and Kerry was so helpful ...

Reply from Hays Travel - Lisburn
Lorraine was amazing..
Lorraine was amazing... She stayed on late to get our holiday booked...
And when i wasnt sure about the area she put my mind at peace...
Thank you

Reply from Hays Travel - Lisburn
Very reliable to assist with holiday requests
The wife and I holiday regularly and use Hays travel to book the majority of times. The reason we use Hays travel is because of the service and attention you receive and the recognition you get when you enter the premiss. This is our third booking through Hays this year with no complaints and we are very thankful indeed.

Reply from Hays Travel - Lisburn
The girl who helped with our holiday…
The girl who helped with our holiday was very helpful and very good at her job.

Reply from Hays Travel - Lisburn
Always great service when I visit
Always great service when I visit
Kerry is so friendly and helpful

Reply from Hays Travel - Lisburn
Really quick book process staGreat serviceff were…
Really quick book process staff were very helpful as always
Love the way you can pay holidays off each month makes the whole process seem more affordable

Reply from Hays Travel - Lisburn
Kerry was amazing and will defoe let…
Kerry was amazing and will defoe let her know about our experience never could have got the deal we got without her we are looking 4ward to our holiday and booking many more with hays travel thank u

Reply from Hays Travel - Lisburn
Great company
Great company. Very helpful for us to book a great family holiday, we only use Hays now.

Reply from Hays Travel - Lisburn
Very helpful staff to book our holiday
Our holiday was booked with no problems and plenty of options were offered to provide the best holiday possible.

Reply from Hays Travel - Lisburn
I told the travel agent what i wanted…
I told the travel agent what i wanted and she found me the best deal.

Reply from Hays Travel - Lisburn
Online booking
Saw the deal online and when I contacted them they answered my questions and we got booked very promptly and the girl was very helpful

Reply from Hays Travel - Lisburn
Girls are so helpful and professional
Booked my holiday without any stress and great staff

Reply from Hays Travel - Lisburn
Sian was incredibly helpful and has…
Sian was incredibly helpful and has organised a fantastic honeymoon for us in Croatia. Could not recommend the Lisburn team highly enough!

Reply from Hays Travel - Lisburn

Reply from Hays Travel - Lisburn
Winter holiday
Booked my holiday over messenger. Was easy to do, advisor was very helpful and deposit was easily paid online via a link sent.

Reply from Hays Travel - Lisburn
The reason for 5 stars is because I am…
The reason for 5 stars is because I am realy happy with service I receive from urselfs and the staff are so helpful and friendly and ciwan't do enough for ya william johnston

Reply from Hays Travel - Lisburn
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