Hays Travel - Lisburn Reviews 

1,324
TrustScore 5 out of 5

4.9

4 Bow Street, BT28 1BN Lisburn, GB


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Rated 5 out of 5 stars

Lorraine @ hays travel Lisburn was so patien, polite and answered all questions fully. Give me holiday options that suited my family needs

Rated 5 out of 5 stars

I wouldn't book with anyone else only through hays , kerry is always the one i would deal with but if kerry is unavailable the rest of the girls are absolutely amazing.They always find the best days a... See more

Rated 5 out of 5 stars

Booking our holiday in Hays travel was quick and very straightforward. The assistant compared prices and advised which was the best. We also got an extra £100 discount.

Rated 5 out of 5 stars

We were greeted at the moment we entered the shop. The staff are friendly and helpful with everyone who came in. Kerry was very good to help us book our holiday. She is amazing with her knowledge of t... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 4 Bow Street, BT28 1BN, Lisburn, United Kingdom

  • 02892290227

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,324)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend Hays Travel …

We had a great experience today in Hays Travel, Lisburn. Lucy was exceptional, very professional with a wealth of knowledge. Took time and covered every detail for us. Would highly recommend Hays Travel for a stress free experience.

March 22, 2026
Hays Travel - Lisburn logo

Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Gr8 service

Sarah was gr8 went above n beyond to get me the best price for my trip

March 21, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

My go to travel agent

My go to travel agent. Great staff who listen, are super efficient. Thank you

March 17, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Booking my holiday as made easyhad…

Booking my holiday was made easy had great advice about where to stay. I booked it with Rachael she was very helpful and knowledgeable and got me exactly what I was looking.

March 17, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Travel experts!

We always use Hays Travel to book our holidays. The staff are all very friendly. We booked with Kerry who was very knowledgeable and helpful in finding us just what we wanted. Thanks Kerry. We will continue to book all our holidays with Hays.

March 15, 2026
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Reply from Hays Travel - Lisburn

Thank you Joanne for your feed back . Pleasure to assist you with your holiday plans. kerry :)

Rated 5 out of 5 stars

Rachel was absolutely fantastic

Rachel was absolutely fantastic. She really went out of her way to find us the holiday that suited us best and at the best price. She really took her time with us & didn't rush us into any decision. We really enjoy booking our holidays in Hayes lisburn as all the staff are so genuinely friendly & helpful. As always we came away extremely happy having successfully booked another holiday with Hayes. Thank you Rachel.

March 14, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

The staff in all hays travel are very…

The staff in all hays travel are very helpful and friendly go above and beyond to help you find the perfect holiday

March 7, 2026
Hays Travel - Lisburn logo

Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

very efficient and helpful

very efficient and helpful, quick response

March 13, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Very Helpful

Chloe was great. Very informative, helpful and patient while I decided on exactly we wanted.

March 13, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Organising a group trip!

I contact Kerry every year for help to arrange a group trip. She is amazing at what she does, she makes a potentially stressful situation (catering to the whims of 10 travellers) very smooth.
Would recommend Hays in a heartbeat.

March 5, 2026
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Reply from Hays Travel - Lisburn

Thank you Gail for your kind feed back. Happy to assist each year with your group. Kerry :)

Rated 5 out of 5 stars

Great customer service

Great customer service

March 10, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Given a great deal

Given a great deal. Had it booked in 10mins.

March 7, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 4 out of 5 stars

Staff are very good

Staff are very good

March 7, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

I very helpful on flights etc so to…

I very helpful on flights etc so to suit us

February 25, 2026
Hays Travel - Lisburn logo

Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Lorraine was absolutely amazing got us…

Lorraine was absolutely amazing got us everything we wanted cant thank her enough 1st class service

March 4, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

More than helpful....

Staff were very helpful and willing to spend time looking at holiday option's, no pressure to book the first option , will be back to Hays when booking again....

February 25, 2026
Hays Travel - Lisburn logo

Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

The person I seen was v helpful and…

The person I seen was v helpful and sorted out my holiday in no time

March 4, 2026
Hays Travel - Lisburn logo

Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

Rated 5 out of 5 stars

Lucy in Lisburn was very helpful and…

Lucy in Lisburn was very helpful and got us a great deal. She was very informative and showed everything on the computer. My friend and I both have walking difficulties and round the hotel and town is flat. Nothing was to much trouble. Excellent 👌

February 24, 2026
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Reply from Hays Travel - Lisburn

We appreciate your kind words! We're so glad that our agent was helpful and considered all your options when booking with us.

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