Always get great service from the Livingston team. My wife and I were looking for a short break in January 2027. Wanted warm weather so went with the personal recommendation from Susanne in the store.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Having looked online for a holiday, we, my wife and I found one that fitted well with our dates, so I went into Hays Travel in Livingston, sat down with Megan told what we would like and she did that... See more
Hays Travel in Livingston is fantastic, nothing is too much trouble and I have amended my booking a few times. Megan books most of our holidays and what a lovely girl she is. A real asset to Hays in L... See more
Company replied
We always experience very helpful staff in Hays Livingston. We travel there especially even though we have many travel agents nearer to our home. Thank you Megan for your friendly smile and helpful as... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
81 Almondvale south, EH54 6HR, Livingston, United Kingdom
- 01506667133
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Suzanne goes above and beyond to get…
Suzanne goes above and beyond to get you the perfect holiday I always book my holidays with her
April 21, 2026
Reply from Hays Travel - Livingston
Thank you for leaving some feedback I really appreciate your kind words!
Have a great time when you go!
Kind Regards
Susanne
Hays Travel
Livingston
Great friendly service
Great friendly service, as usual, always very helpful, Suzanne knows exactly what we want.
April 19, 2026
Reply from Hays Travel - Livingston
Thanks again for booking another holiday with me and for leaving some feedback.
It's always nice to have something to look forward to. Have a great time when you go!
Susanne
Hays Travel Livingston
Reply from Hays Travel - Livingston
Thanks for taking the time to leave me some feedback and a 5* review.
Have a great holiday!
Kind Regards
Susanne
Hays Travel
Livingston
Service is fabulous
Always come here when I want to go on holiday.Friendly, knowledgeable,no pressure.
April 18, 2026
Reply from Hays Travel - Livingston
We appreciate you choosing us for your holidays and the team will appreciate the feedback you have left.
Thanks again for booking !
Kind Regards
Hays Travel
Livingston
All staff very pleasant and professional
I got a very pleasant welcome on entering Hay's as usual. All the staff are so friendly and efficient. Booking was done in no time at all. Very professional!.
March 27, 2026
Reply from Hays Travel - Livingston
We appreciate you taking the time to leave us some feedback. We're so happy to hear that you felt welcomed into the store.
Thanks again for choosing to book with Hays Livingston. See you again soon!
Kind Regards
Hays Travel
Livingston
Reply from Hays Travel - Livingston
Thanks for leaving us a 5* review , we really appreciate you taking the time to leave us some feedback.
Thanks for booking again with Hays Livingston.
Hays Travel Livingston
Diane
Megan in the Livingston Branch is exceptionally helpful.
I would highly recommend her to Family and Friends.
Thanks again Megan.
April 4, 2026
Reply from Hays Travel - Livingston
We appreciate you taking the time to share your positive experience at the Livingston Branch. We're so glad to hear that Megan was able to help get your holiday all booked.
Thanks for booking with Hays
Kind Regards
Hays Travel
Livingston
Friendly and Professional
We had a very friendly and knowledgeable member of the team Cerys,who dealt with our enquiry.Explored all the options to pull together a package that met all our aspirations.We were very happy with the way everything was explained as we went through the various components of the package and would recommend Hays Travel and will use again.
April 4, 2026
Reply from Hays Travel - Livingston
Thank you for taking the time to leave such a lovely review! I'm glad we got you booked up, have an amazing time when your holiday comes!
- Cerys :)
Travel made easy
Jane helped us with our booking, she was welcoming and so patient with us. The whole process was made so easy nothing was a problem. We have used the Livingston branch on several occasions and have recommend them to family and friends.
April 2, 2026
Reply from Hays Travel - Livingston
Good morning Ms Cumming,
Thank you for kind words and I'm so glad that we provided a welcoming and easy booking experience. Thank you for recommending us to your family and friends! I hope you both have a fab time in Thailand and your cruise when it comes. - Jade :)
The person dealing with my booking…
The person dealing with my booking looked up the name of the airport I wanted to go to as I didn't know the name only a near location also looked for different ways for me to go and helped me get the best way to suit me where as other travel agents couldn't even get the name of the airport I wanted to go to also she helped me with the paperwork I needed to get into Mexico
April 3, 2026
Reply from Hays Travel - Livingston
We're happy to hear that our team member provided such helpful and thorough assistance with your booking. We appreciate you highlighting them finding the best travel options and helping with necessary paperwork. Thank you for your positive feedback!
Hays Travel, Livingston
very happy the way was treated by staff…
very happy the way was treated by staff and the way the holiday was booked very helpful with doing holiday insurance when their was a problem booking it. was made welcome by all staff.
April 2, 2026
Reply from Hays Travel - Livingston
We're very happy to hear that you were treated so well by our staff! It's great to know the holiday booking and insurance process was helpful and welcoming.
Kind regards
Hays Travel, Livingston
No rush or push to sell
No rush or push to sell,
Agent was corteous and polite.
Very helpful and accomodating.
showed us many options for our budget and gave good advice when asked.
March 30, 2026
Reply from Hays Travel - Livingston
We appreciate your kind words and are so glad we could assist you without pressure. It's wonderful to know our agent was helpful and accommodating!
Kind regards
Hays Travel
Livingston
I had an enjoyable experience at Hays…
I had an enjoyable experience at Hays in Livingston. The staff are so friendly , helpful and courteous and make it so easy to book your holiday. Special thanks to Suzanne who looks after us on most occasions and has the patience of a saint especially as I wanted to change my holiday. 😇
March 25, 2026
Reply from Hays Travel - Livingston
Thanks for taking the time to leave us some feedback.
We're so glad you had an enjoyable experience in Livingston and it's great to hear that I was able to help get your holiday all sorted.
Thank you for booking with Hays and your kind comments!
Kind regards
Susanne
Hays Travel
Livingston
Wonderful as usual
March 27, 2026
Reply from Hays Travel - Livingston
Thanks for your feedback and your 5* review .
We love to read feedback from our customers!
Thanks again for choosing to book with Hays Travel.
Hays Travel Livingston
Reply from Hays Travel - Livingston
Thank you for taking the time to leave us a lovely review! Have a wonderful holiday when it comes!
Hays Travel Livingston
Very patient and took time to listen to…
Very patient and took time to listen to what I wanted.
March 19, 2026
Reply from Hays Travel - Livingston
Thank you for your kind words! We hope you have a lovely time!
Hays Travel Livingston
Hazel was courteous and very helpful
Hazel was courteous and very helpful. She spent a lot of time helping to find a holiday.
March 18, 2026
Reply from Hays Travel - Livingston
Thank you for your lovely review! We hope you have a great time on your holiday!
Hays Travel Livingston
A Friendly, Helpfully, and Knowledgeable Team
The staff at Hays Travel are always friendly, helpfully, and knowledgeable. They make the visit a pleasant experience.
March 18, 2026
Reply from Hays Travel - Livingston
Thank you for leaving such a lovely review! We really appreciate your feedback. It was my pleasure to book your cruise and I'm sure you'll both have an amazing time :)
Fiona
Hays Travel
Reply from Hays Travel - Livingston
Thank you for taking the time to leave some feedback.
We are really happy to hear that you received great service in our store.
Thanks for booking with Hays Travel Livingston
Excellent service
Jade understood my request and sorted out my future holiday with ease. Very courteous, knowledgeable and did what I needed. Followed up and provided an excellent booking experience.
March 17, 2026
Reply from Hays Travel - Livingston
Good morning Mrs Loughlin, thank you for leaving this lovely review. I'm glad you had a excellent booking experience, it was a pleasure helping you get booked on your your cruise. Thank you for booking with us again. - Jade :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.