As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... See more
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I found the staff at Hayes Travel in Locks Heath to be very insightful and extremely helpful, I was served by Elz whom was great from the moment we walked through the door to booking.
Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... See more
Company replied
Emma understood my requirements for this two night stay in Dublin. She talked me through the hotel, its location etc. Her ability to build a good rapport with her customers was clearly evident. I have... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
702 reviews
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Hays Travel Locks Heath 5 stars
Brilliant service and knowledge from Chelsey booking our 25th wedding anniversary to New York. Answered all our questions and got us a great deal, took her time to check for best flights and times and gave us great advice on where to go
July 7, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! I’m thrilled to hear you’re happy with the service and that I could help make your 25th wedding anniversary trip to New York special. It was a pleasure assisting you with the flights and giving recommendations. Wishing you an amazing anniversary celebration and a fantastic time in the Big Apple!
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that you found our service helpful and that booking your holiday was easy. We look forward to helping you plan your next getaway!
The lovely Chelsea
The lovely Chelsea, she is absolutely brilliant, couldn’t ask for anyone better, she is a credit to hays travel
June 22, 2025
Reply from Hays Travel - Locks Heath
Thank you for kind words and thank you for booking with me again!
Very good experience booking our…
Very good experience booking our cruise, Dean was very helpful and precise in organising everything from start to finish.
Very happy Thank you.
June 24, 2025
Reply from Hays Travel - Locks Heath
Thank you for your wonderful review! We're so glad to hear that Dean was able to make your cruise booking experience smooth and stress-free. It’s great to know you’re happy with the service. We hope you have an amazing trip, and we look forward to assisting you again in the future!
grendly staff ,they make sure you get…
Friendly staff ,they make sure you get holiday you ask for .A1 service
June 21, 2025
Reply from Hays Travel - Locks Heath
Thank you for booking with us in store :)
Reply from Hays Travel - Locks Heath
Thank you for the kind words :)
5 star service
We were welcomed by smiling faces and helped every step with choosing our next holiday
June 20, 2025
Reply from Hays Travel - Locks Heath
Thank you for your 5 star rating. It was a pleasure to help you book your next Cruise. So nice to see you both. Suzanne
Chelsey booked a cruise for me
Chelsey booked a cruise for me , very professional , friendly excellent customer service.
June 19, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for booking with me :)
Suzanne made the whole process easy and…
Suzanne made the whole process easy and she was very professional and friendly.
June 14, 2025
Reply from Hays Travel - Locks Heath
Thank you for your review. Glad we were able to get both cabins booked for you. It was a pleasure to meet you both. Suzanne
Reply from Hays Travel - Locks Heath
Thank you for taking the time to provide feedback. We are glad you had a good experience in our store and we look forward to assisting you again in the future
Hays Travel for fast, efficient and friendly service
I sent an email to Chelsey (Locksheath, Hants Branch) and the next day I had a comprehensive quote. I made one phone call to confirm the holiday and paid. The documents came through to my laptop the same day! I am delighted and would recommend Hays Travel for very friendly and super-fast service.
June 6, 2025
Reply from Hays Travel - Locks Heath
Thank you Pat for booking with me again :)
Chelsey at Hays Travel
Chelsey at Hays Travel, Locks Heath, Southampton was extremely helpful from the moment we spoke to her. She kept us informed throughout the booking process and answered all of our questions fully. I can not fault the detail she provided at all stages from our initial conversation to booking and beyond. Chelsey even made suggestions with regard to our itinerary to maximise time in different locations and ensured the timing for flights and changes worked too. I can not fault the service she provided and would highly recommend her to anyone.
June 7, 2025
Reply from Hays Travel - Locks Heath
Thank you Sarah for the kind words and thank you again for booking with me! :)
Every member of staff was friendly and…
Every member of staff was friendly and helpful. Nothing was too much trouble.
May 31, 2025
Reply from Hays Travel - Locks Heath
Thank you for booking with us in store Mary :)
Our Hays Travel lady was…
Our Hays Travel lady (Siobhan) was very helpful and friendly. Took our Jet2 booking very efficiently. Would book here again.
May 29, 2025
Reply from Hays Travel - Locks Heath
Thank you very much for your 5 star review! It was a pleasure to help book your holiday :)
Relaxing, helpful, easy, secure n friendly.
Sinead was extremely helpful and made our choice and booking easy. It’s a special trip for husbands birthday n our 39th wedding anniversary, especially after husband’s serious illness we had alot of needs and wanted the security of a reputable group.
June 5, 2025
Reply from Hays Travel - Locks Heath
Thank you very much for your 5 star review! It was a pleasure to help book your holiday, I am sure you'll have a fab time :)
Reply from Hays Travel - Locks Heath
Thank you for booking with us in store :)
Excellent service in Locks Heath branch…
Excellent service in Locks Heath branch - trip booked with minimum of fuss. So easy
May 27, 2025
Reply from Hays Travel - Locks Heath
Thank you for taking the time to provide feedback and I am glad that you were well looked after
Reply from Hays Travel - Locks Heath
Thank you very much for your 5 star review :) It was a pleasure to get you booked to Cape Verde!
Reply from Hays Travel - Locks Heath
Thank you for booking with us in store :)
My husband and I received great service…
My husband and I received great service from Becky in the Locks Heath branch. She fully explained everything we needed to know about our booking. She was friendly and chatty and was very helpful with the options offered.
May 14, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for booking with me in store! :)
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