As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... See more
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I found the staff at Hayes Travel in Locks Heath to be very insightful and extremely helpful, I was served by Elz whom was great from the moment we walked through the door to booking.
Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... See more
Company replied
Emma understood my requirements for this two night stay in Dublin. She talked me through the hotel, its location etc. Her ability to build a good rapport with her customers was clearly evident. I have... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
702 reviews
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Super helpful
Super helpful, friendly & knowledgeable team. 3rd year in a row I've been back to find a holiday & no doubt I'll be back again!
July 27, 2025
Reply from Hays Travel - Locks Heath
Thank you for your kind words! It’s always a pleasure to help you find the perfect holiday, and we’re so glad to hear you’ve returned for the third year in a row. Your continued support means the world to us, and we can’t wait to welcome you back again when you’re ready for your next adventure!
Kept waiting for ages
Kept waiting for ages. Agent kept asking another member staff how to work computer.
August 9, 2025
Reply from Hays Travel - Locks Heath
Hi Carol,
Thank you for taking my call earlier today to discuss your review. I'm glad we had the opportunity to talk through what happened on the day, and I’m pleased to hear that you’re now satisfied.
Sinead has been absolute star and we…
Sinead has been absolute star and we are very grateful to have her and the team in Locks Heath centre looking after us. Thank you so much 😊 xx
August 8, 2025
Reply from Hays Travel - Locks Heath
We're absolutely delighted to hear that Sinead and the team at the Locks Heath Centre have made such a positive impact. Sinead truly is a star, and we’re incredibly proud to have her leading the way in delivering exceptional care. Your gratitude means a lot to us, and we’ll be sure to pass your lovely message on to the whole team.
Thanks again for taking the time to share this—it really does make a difference!
Sinead’s customer service was excellent
Sinead was very accommodating and knowledgeable.
August 6, 2025
Reply from Hays Travel - Locks Heath
Thank you for your lovely feedback! It was a pleasure to get your city break booked for you and I look forward to helping you out with the next hopefully :)
Lanzarote holiday with Beckys help
Becky was extremely helpful and knowledgeable about the holiday we booked
August 4, 2025
Reply from Hays Travel - Locks Heath
Thanks for your kind words! We're glad Becky was able to help with your holiday booking. Have a fantastic trip!
Reply from Hays Travel - Locks Heath
Thank you so much for the wonderful review! It was my pleasure to help and I'm sure you'll have a fab time :)
Staff are always very helpful and…
Staff are always very helpful and friendly too .Nothing too much trouble for them
August 2, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that our team made a positive impression. We truly believe that great service makes all the difference, and it's wonderful to know that nothing was too much trouble :)
Very friendly and helpful staff.
Very friendly and helpful staff.
Knowledgeable and patient.
July 31, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that you found our staff friendly, helpful, and knowledgeable. Providing patient and attentive service is very important to us, and your feedback means a lot!
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're happy to hear that you found the experience helpful and enjoyable. It was a pleasure helping you, and we look forward to helping you again in the future!
Friendly, helpful service
Suzanna was able to give us informative advice about the cruise we were looking to book. This related to information about the ship, different cabins, excursions and travel insurance.
July 25, 2025
Reply from Hays Travel - Locks Heath
Thanks so much for your lovely feedback! I’m really glad I could help with your cruise plans and provide the info you needed. It’s great to hear that it was useful! If anything else comes up or you have more questions as you get closer to your trip, feel free to get in touch—I'm always happy to help. Hope you have an amazing cruise!
Amazing as always Becky
Amazing as always.
Becky helped us to no our annual holiday insurance. Great price and great service.
July 25, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Becky was able to assist you with your annual holiday insurance. It's great to know you were happy with both the price and the service. We truly appreciate your continued support!
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! I’m glad to hear that you found the information helpful and that everything about your trip was clearly explained. If you have any more questions or need further assistance, we are always here to help!
Suzanne help immensely in finding a…
Suzanne help immensely in finding a last minute family holiday for me. Her expertise and communication throughout were top notch.
July 19, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! I'm thrilled to hear that Suzanne was able to help you find the perfect last-minute family holiday. We'll be sure to pass on your thanks to her!
All the team extremely helpful at Locks…preping for our Iceland break
All the team extremely helpful at Locks Heath Centre
July 5, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're really glad to hear the team at Locks Heath Centre were able to help you prepare for your Iceland trip. Wishing you an amazing adventure!
The advice and assistance provided by…
The advice and assistance provided by Becky was first class.
We have used this office for about 40 years and have always been very satisfied with the service.
July 19, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Becky’s assistance met your expectations. Your continued satisfaction means the world to us, and we're always here to provide the best support possible. If you ever need anything else, don't hesitate to reach out!
Brilliant experience at Hays Travel
They were consistently friendly, helpful, and patient throughout the entire planning process. They took the time to truly understand my needs and what I was looking for in a holiday, and went above and beyond to make sure I got exactly what I wanted. Every detail was explained clearly, which I really appreciated.
July 19, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for sharing your experience! We’re so glad to hear that you felt well taken care of throughout the entire planning process. Your kind words mean a lot to us, and we’re thrilled that you got exactly what you were hoping for.
The Hays, Locks Heath
The travel advisory who dealt with us was friendly and did everything we wanted.
There are no problems with Hays, would always use them. They take the stress out of booking a holiday.
July 18, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind feedback! We're delighted to hear that you had a positive experience with our travel advisor and that everything was handled just as you wanted. It's great to know we could help take the stress out of booking your holiday — that's exactly what we're here for. We truly appreciate your loyalty and look forward to helping you plan many more getaways in the future!
Sinead was helpful and successfully…
Sinead was helpful and successfully booked our holiday, professional as ever 😃
July 6, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind feedback! I'm really glad I could assist in booking your holiday. It was a pleasure helping you, and I hope you have an amazing time away! If you need anything else, don't hesitate to reach out. 😊
Best regards,
Sinead
Friendly and Knowledgeable Staff
Friendly Staff. Very helpful when booking Taylor made holidays, plenty of all round knowledge and a desire to find the answers to any questions. All round good service.
July 8, 2025
Reply from Hays Travel - Locks Heath
Thank you for your kind words! We're so glad you found Leah helpful and knowledgeable. It's always our goal to provide great service, and we’re happy we could assist with your holiday plans.
Vancouver/ Alaska cruise
Rebecca was very helpful and answered every question we fired at her. She also tailor made our holiday exactly how we wanted it.
June 22, 2025
Reply from Hays Travel - Locks Heath
Thank you Lee for taking the time to send over your feedback. It was a pleasure to arrange your bucket list trip and i hope you enjoy every minute of the it! Only a year to wait!
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