As always the service is excellent! Suzanne and Chelsey were brilliant once again. I emailed ahead with the details of the holiday we wanted and when we popped into the branch to pay the deposit, all... See more
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Booked another holiday through hays locks heath. Had the pleasure of Suzanne looking after us who was brilliant (even when we asked for quotes on st least 1000 different holidays!). Will always book t... See more
Company replied
Emma understood my requirements for this two night stay in Dublin. She talked me through the hotel, its location etc. Her ability to build a good rapport with her customers was clearly evident. I have... See more
Company replied
Thank you Sue for helping us adjust holiday itinerary booking to just what we wanted , much appreciated. Sue has booked plenty of our trips away and she’s brilliant at her job.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Locks Heath Centre, SO31 6DX, Locks Heath, United Kingdom
- 01489858637
4.9
Excellent
702 reviews
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Friendly and professional
Friendly, professional service- Chelsey took time to obtain options for us to consider and we were able to choose one that matched what we were looking for. As always, great service !
September 23, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Chelsey provided the friendly, professional service we strive for. We're glad she was able to help you find the right option.
Rebeca was so very helpful in helping…
Rebeca was so very helpful in helping us select a holiday at a price we could afford. We have been using Hays for a number of years and will certainly continue in the future
Regards
Mike Carter
September 21, 2025
Reply from Hays Travel - Locks Heath
Thank you very much for your kind words about Becky, we're glad her service has been valuable! We look forward to helping you book the next one :)
Reply from Hays Travel - Locks Heath
Thank you for your feedback. I'm glad we could help with booking your holiday. If you need any further assistance or have questions before your trip, feel free to reach out. Wishing you a wonderful and memorable holiday
We have always been warmly welcomed
We have always been warmly welcomed by kind staff who are helpful, tolerant when they endeavour to meet our needs coping professionally with all our changes.
They all have a sense of humour.
Sinead and Suzanne certainly ‘earn their money’
Thank you
September 13, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We always aim to be flexible, professional, and to bring a little humour along the way, so it’s lovely to know that’s been your experience. We look forward to continuing to support you!
Efficient and friendly
September 12, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for the kind words and for booking with us in store :)
Excellent service
Dean listened to what I was looking for and came up with some options which he emailed to me.
I went to the office the following day and saw Sinead. The holiday I planned to book was no longer available but she found me the best options on my 2nd choice.
September 17, 2025
Reply from Hays Travel - Locks Heath
Thank you for your kind review! We're so pleased to hear that we were able to help you find a great holiday option. We really appreciate your support and look forward to helping you again in the future! 🌟
Suzanne was amazing
Suzanne was amazing, very professional and friendly. Helped enormously with choosing cabin and explaining how the dining etc worked. First time booking with Hays, we will definitely book again. So nice to talk through the booking.
September 17, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your lovely feedback! We're thrilled to hear that Suzanne was able to make your first experience with Hays Travel such a positive one. It's great to know she helped you feel confident with your cabin choice and explained everything clearly — that personal touch really matters to us. We’ll be sure to pass on your kind words to Suzanne, and we look forward to helping you plan your next adventure!
Reply from Hays Travel - Locks Heath
Thank you for your feedback. We're so glad to hear that you found our staff friendly, welcoming, and helpful. Providing a positive and professional experience is always our goal, and feedback like yours lets us know we're on the right track. We look forward to serving you again soon
Chelsey was so good at attending to us…
Chelsey was so good at attending to us and has given us exactly what we needed. She is a credit to Hays Travel.
September 11, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Chelsey provided you with such excellent service and met all your needs. We'll be sure to pass on your lovely comments to her!
So friendly and welcoming
So friendly and welcoming. Sinead was especially helpful and patient with our indecisiveness.
September 2, 2025
Reply from Hays Travel - Locks Heath
Thank you very much for your kind review! I'm sure you will have a magical time in Disney and it was a pleasure to book it for you :)
Great service as always from Hays in…
Great service as always from Hays in Locks Heath! Thoroughly recommend
September 3, 2025
Reply from Hays Travel - Locks Heath
Thank you for the lovely feedback!
We're delighted to hear that the team at Hays in Locks Heath continues to deliver great service. Your recommendation means a lot to us!
Reply from Hays Travel - Locks Heath
Thank you for your kind words! We're glad our team could make your travel planning easy and enjoyable. Looking forward to helping you with your next adventure!
Friendly staff
Friendly staff, explained everything to us. Didn’t rush us to book anything and very helpful
August 24, 2025
Reply from Hays Travel - Locks Heath
Thank you very much for your review, it was a pleasure to help to find and book your cruise. I'm sure you will have a fab time! :)
Excellent helpful consultant.
August 29, 2025
Reply from Hays Travel - Locks Heath
Thank you! I truly appreciate your feedback. It was a pleasure assisting you, and I'm always here if you need anything else. Suzanne
Very helpful friendly staff who went out of their way to find us the right cruise
Very helpful friendly staff who
August 15, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for booking with us in store. I am glad we could get this booked for you! :)
We were helped and served by Chelsey
We were helped and served by Chelsey, we were made to feel very special with our booking. Chelsey was very polite and knowledgeable and didnt pressure us to have more than we wanted.
August 24, 2025
Reply from Hays Travel - Locks Heath
Thank you so much for your kind words! We're thrilled to hear that Chelsey made your experience special. Providing a warm, knowledgeable, and pressure-free service is exactly what we strive for, and we're so glad she delivered that for you. We'll be sure to pass along your lovely feedback to her – it will mean a lot. We look forward to welcoming you back again soon!
Reply from Hays Travel - Locks Heath
Thank you very much for your review! It's a pleasure to book your cruise. Sure you will have a wonderful time and we are glad to hear your experience with Chelsey was stress-free and enjoyable :)
Reply from Hays Travel - Locks Heath
Thank you! We really appreciate your kind words about our friendly and efficient staff :)
2 great staff with great comms
Didn't matter at all that I had two different agents working on two separate holidays. my details were ready to go and it was nice and easy (and cheaper) to book through Hays and we are off on two holidays noe
August 15, 2025
Reply from Hays Travel - Locks Heath
That’s great to hear. Getting everything sorted easily. Hope both your trips are amazing.
Super helpful
Super helpful, friendly & knowledgeable team. 3rd year in a row I've been back to find a holiday & no doubt I'll be back again!
July 27, 2025
Reply from Hays Travel - Locks Heath
Thank you for your kind words! It’s always a pleasure to help you find the perfect holiday, and we’re so glad to hear you’ve returned for the third year in a row. Your continued support means the world to us, and we can’t wait to welcome you back again when you’re ready for your next adventure!
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