Hays Travel - Longton Reviews 

694
TrustScore 5 out of 5

4.9

Unit 55 Longton Exchange, ST3 2NS Longton, GB


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Rated 5 out of 5 stars

We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more

Company replied

Rated 5 out of 5 stars

Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more

Company replied

Rated 5 out of 5 stars

The travel guide had a good insight to what I wanted out of the holiday and was able to advise where to stop and what to access to make the most of my stay Alayna personally recommended to buy attra... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the service received Helpful and courteous Found my hotel and booked including a sea view Even booked seats 💺 on the plane Recommended

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom

  • 01782692861

4.9

Excellent

TrustScore 5 out of 5

694 reviews

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4.9

All reviews

(694)

126,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Alanya gave me all the info and advice…

Alanya gave me all the info and advice i needed and was very professional and helpful. I returned later to book and was seen by Lisa I must say her knowledge must be second to none. An easy transaction from start to finish thanks ladies A+

December 31, 2025
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Reply from Hays Travel - Longton

Thanks so much for your kind comments Andrew, we are so glad you were happy with the service in branch and we look forward to seeing you again soon

Thanks
Alayna

Rated 5 out of 5 stars

Simple and stress free

It was very simple to get a holiday booked , the staff were very friendly and accommodating, Alex was super and we were booked up in no time

December 30, 2025
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Reply from Hays Travel - Longton

Hi Andrew, Thank you for this great review, it was a pleasure helping find your family holiday, can't wait to hear all about it - Thanks Alex :)

Rated 5 out of 5 stars

First time I have booked holiday with…

First time I have booked holiday with Hays. I am well impressed with Lisa from the longton store who help us with picking the right place and ticked every box on what we asked for within our holiday.

December 30, 2025
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Reply from Hays Travel - Longton

Hi Denise, thank you for your great review on Lisa. I will pass on your kind words - Thanks Mikki :)

Rated 5 out of 5 stars

Great first visit to a shop.

Service and understanding was great. Not rushed but we knew prior to sitting down what we wanted.

December 28, 2025
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Reply from Hays Travel - Longton

We're happy to hear that you found our service great and had a quick and efficient booking process! Thank you for sharing your positive experience with us!

Thanks Chloe

Rated 5 out of 5 stars

Made an appointment with Lisa first…

Made an appointment with Lisa first time for me in a travel agency in years as I book on line booked two holidays x Lisa was amazing asked questions and listened to our requirements she went above and beyond for me despite having no lunch I will be back and certainly highly recommend she’s made me excited about travel again such a lovely well informed lady thank you Lisa x

December 18, 2025
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Reply from Hays Travel - Longton

Thank you so much for your Review i am very grateful for everything you have said about me and my service, Lisa💕

Rated 5 out of 5 stars

Friendly staff very helpful always make…

Friendly staff very helpful always make sure you get the best deal

December 12, 2025
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Reply from Hays Travel - Longton

Hi Kara, thank you so much for reviewing our service! Lisa is absolutely fab at the Holiday bargain hunt! - team Longton

Rated 5 out of 5 stars

River Cruise holiday for 2027

Lisa and Alex were excellent and found us River Cruise RHINE GEMS Germany for April 2027 at a good deal they were very helpful and Lisa as great knowledge and experience, both Lisa and Alex are very Friendly.

November 30, 2025
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Reply from Hays Travel - Longton

Good Morning Thank yo so much for your kind words it was a pleasure to find you both something that is on your bucket list it will be amazing,Thank you for your patience while Alex is training.Lisa

Rated 5 out of 5 stars

Rome 2026

Our agent was super helpful, she knew how best to help us and shared our excitement for booking our holiday. She didn't steer us into booking something we didn't want to and listened to our thoughts and opinions attentively. She wholly respected our budget as well, making sure we got the best deal and helped with how best to go about monthly repayments. Cannot wait to book through this agent again!

November 18, 2025
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Reply from Hays Travel - Longton

Hi Charlotte,
Thank you so much for the feedback I'm so glad we found you the perfect holiday! Look forward to seeing you again soon! - Alex :)

Rated 5 out of 5 stars

Great service

Great service

November 16, 2025
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Reply from Hays Travel - Longton

Thank you so much for writing us a review! we are glad you received great service from chloe - Team Longton

Rated 5 out of 5 stars

Holiday

Quick and easy booking

November 16, 2025
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Reply from Hays Travel - Longton

Thank you so much for reviewing us! Sian is so happy you had a pleasant time! - Team longton

Rated 5 out of 5 stars

Lisa was more than helpful finding us…

Lisa was more than helpful finding us our perfect holiday,
She was patient with all our requests we asked for.
She helped us choose the best for us

November 18, 2025
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Reply from Hays Travel - Longton

Thank you so much for taking the time to leave a review Heather! We will pass this feedback on to Lisa who will be thrilled - Team Longton

Rated 5 out of 5 stars

Your staff at Longton office make…

Your staff at Longton office make booking a holiday an easy experience with humour and total confidence… they are great .

November 7, 2025
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Reply from Hays Travel - Longton

Hi Sue, thank you so much for your lovely words. You do make us laugh when you come into branch! ahah.

I will pass your kind words to Sian. - Thanks Mikki :)

Rated 5 out of 5 stars

REVIEW HAYS TRAVEL LONGTON

went to hays travel in Longton an Monday for advice on separate bedrooms in the Globles gardenia. The staff were very helpful putting our minds at ease so on Tuesday i called there again to book 2 holidays

November 12, 2025
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Reply from Hays Travel - Longton

Hi Sydney,

We are so glad you had a great experience in our store. we look forward to hearing all about your holiday. I will pass on your kind words to Sian - Thanks Mikki :)

Rated 5 out of 5 stars

Can't fault the service

Can't fault the service, the staff were very helpful and nothing was too much trouble.

November 9, 2025
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Reply from Hays Travel - Longton

Thank you so much for leaving a review! we are so pleased you had a pleasant experience - Team longton

Rated 5 out of 5 stars

Chloe was very welcoming

Chloe was very welcoming. She went through the holiday she even tried to see if there were any earlier flights. Chloetold us to read through the paper work and let her know if anything was wrong to let her know straight away

November 9, 2025
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Reply from Hays Travel - Longton

Thank you so much for taking the time to leave us a review Janet! Chloe is so happy with her feedback! we hope to see you again soon - Team Longton

Rated 5 out of 5 stars

Brilliant customer service with friendly, professional staff

We walked into the Longton branch of Hays Travel and was warmly greated by a lovely young lady called Chloe.
We explained that we were looking for a holiday in September next year for our first wedding anniversary.
Chloe asked for our budget and any ideas we had, we said that we were open to any suggestions.
Chloe did a full search and found us a lovely hotel in Rhodes Greece, somewhere we hadn't been to before and a great price.
Chloe was so good at getting us a good price and sorting out our seats and luggage on the flight's as well.
Chloe also had good knowledge of Rhodes and was very informative about where the best places to go are, we found this very helpful.
We left feeling happy that we had gone to Hays Travel to book our holiday, we will certainly be going again in the future.

November 6, 2025
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Reply from Hays Travel - Longton

thank you so much for the amazing feedback chloe is over the moon with your review and hopes to see you again soon with lots of pics! - Team Longton

Rated 5 out of 5 stars

We came in to book our honeymoon

We came in to book our honeymoon , as someone who has only left the country once , The lady that helped us was super helpful and honest with us which was comforting.

October 26, 2025
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Reply from Hays Travel - Longton

Hi Aimee,

Thank you for your feedback, we are so glad we could book your honeymoon and we hope you have a lovely time!

Thanks
Alayna

Rated 5 out of 5 stars

The team at hays longton are so helpful

The team at hays longton are so friendly and welcoming. Lisa the lady who delt with me to get exactly the holiday I wanted is amazing. She take her time and listens to you. Then go's all out to get you exactly what you want. Her knowledge is amazing as is her personality. I would definitely recommend this branch to friends and family. We went in as customers came out as friends. Thanks Lisa.

October 24, 2025
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Reply from Hays Travel - Longton

Hi Elizabeth,

Thank you for your kind comments, Lisa will be thrilled to hear you were happy with her service, I will pass this along asap!

Thanks
Alayna

Rated 5 out of 5 stars

Sian was very professional and did…

Sian was very professional and did every thing she said she would do included starting work early to
get the cabin we wanted on the cruise. I usually book with P O Direct but this was less stressful than waiting in queues at call centres

October 24, 2025
Hays Travel - Longton logo

Reply from Hays Travel - Longton

Hi John,

Thanks for your kind comments, We are so glad you were happy with the service in store! I'll pass this along to Sian!

Thanks
Alayna

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