We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more
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Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more
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The travel guide had a good insight to what I wanted out of the holiday and was able to advise where to stop and what to access to make the most of my stay Alayna personally recommended to buy attra... See more
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Really pleased with the service received Helpful and courteous Found my hotel and booked including a sea view Even booked seats 💺 on the plane Recommended
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom
- 01782692861
4.9
Excellent
694 reviews
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Very good experience.
Travel agent was very pleasant, knowledgeable and clearly enjoyed finding our best fit for a city break. Three ladies are heading to Rome.
February 1, 2026
Reply from Hays Travel - Longton
We're happy to hear that our agent was so helpful in planning your city break! We hope you and the ladies have a fantastic trip to Rome.
First time booking
Friendly staff made you feel welcome extremely helpful and we were really well informed
Michaela was very professional and made us both relaxed and the experience was brilliant
January 30, 2026
Reply from Hays Travel - Longton
We appreciate you taking the time to share your experience. We're so glad to hear that our team made you feel welcome and well-informed, ensuring a brilliant experience.
Professional And Friendly
Booked my holiday in 15 minutes, with professional and friendly assistance from Alayna 🙂
January 27, 2026
Reply from Hays Travel - Longton
We're happy to hear that you found our assistance professional and friendly and that you booked your holiday quickly. Thanks for your feedback.
Very helpful to elderly people who are…
Very helpful to elderly people who are technophobe. Special thank you to Alana.
January 27, 2026
Reply from Hays Travel - Longton
Thank you for leaving us a review! We appreciate your kind words. We are so glad we could assist and make technology easier for you.
I always try and book my holidays with…
I always try and book my holidays with Lisa she’s friendly and always comes up with what you want at the right price great customer service ! Team Longton are the best
January 26, 2026
Reply from Hays Travel - Longton
We're happy to hear that you consistently receive great customer service and are a fan of our manger lisa! and find the perfect holiday at the right price. Thank you for your lovely review!
Alex and lisa were brilliant and made…
Alex and lisa were brilliant and made it enjoyable while booking our holiday would definitely go there again
January 25, 2026
Reply from Hays Travel - Longton
We are so happy that booking your holiday was enjoyable. We look forward to seeing you again for your future travel plans.
Team longton
Mickie the superstar
Mickie was an absolute star...she was really patient..we weren't sure where we wanted to go and had only limited dates and budget but she found us a really great holiday for longer than we expected and 4 star too...will always go back to Hays travel Longton
January 24, 2026
Reply from Hays Travel - Longton
We appreciate you sharing your experience. We're so happy to hear that you received great service and found a fantastic holiday within your budget and dates. We look forward to assisting you again at Hays Travel Longton!
Hays Travel were brilliant We had a…
Hays Travel were brilliant We had a girl called Micky and she found us a lovely holiday she was very friendly and efficient 😄
January 23, 2026
Reply from Hays Travel - Longton
happy to hear that you had such a positive experience with our team! We appreciate you taking the time to leave us such lovely feedback regarding your holiday.
Alex was lovely
Alex was lovely, she was very patient with us helping to find the holiday we wanted
January 17, 2026
Reply from Hays Travel - Longton
We appreciate you taking the time to leave us a review. We are so happy we could help you find the holiday you wanted with patient service, Alex is over the moon with your review
Alex was fantastic she helps us
Alex was fantastic she helps us. Tremendous by finding out about a walk shower and ground floor if I had to score out of ten she would get ten
January 22, 2026
Reply from Hays Travel - Longton
Hi Brian,
Thank you for your kind comments, we hope to see you again soon!
Thanks
Alex
Our travel agent Lisa was very helpful…
Our travel agent Lisa was very helpful , she compared prices and flight times etc to help us to purchase the most suitable ones. She also emailed our hotel to request our desired rooms.
January 15, 2026
Reply from Hays Travel - Longton
Hi Andrea,
Thank you for your comments, we are so glad you were happy with our service in branch and we can't wait to see you again soon!
Thanks
Lisa
Excellent customer servic
Lisa was amazing she went through absolutely everything to get us our upcoming holiday. Nothing was too much trouble even checking the weather and Google maps. Fabulous customer service. Thank you
January 17, 2026
Reply from Hays Travel - Longton
We are so happy to hear about the wonderful service you received! It's great to know that the attention to detail made planning your holiday special. Thank you for your feedback.
Team longton
Very good experience
Never booked through travel agents before. Always booked online direct. I must say this was a far better experience. Chloe @Longton branch was our advisor. She was so knowledgeable within no time at all she found our perfect fit holiday for our needs. We didn't feel pressured or rushed even though it was the very busy weeks of January and there was people waiting. Looking forward to our holiday now. Thank you so much.
January 10, 2026
Reply from Hays Travel - Longton
We're happy to hear that you had a far better experience booking with us than booking online. It's great to know that Chloe found you the perfect holiday without any pressure. Thank you so much for your lovely feedback! - Team longton
Brilliant staff.
January 17, 2026
Reply from Hays Travel - Longton
thank you so much for writing a review! Mikki is so happy you found her service so good! - Team Longton
Very knowledgeable
Very knowledgeable. Took time to understand what we wanted from our holidays. Made sure to find us the best deals. Very friendly and helpful. A great experience overall.
January 11, 2026
Reply from Hays Travel - Longton
We're happy to hear that you found us knowledgeable and helpful in planning your holidays. It's great we could find the best deals for you. Thank you for your review!
Team Longton
Thank you for all you advise when…
Thank you for all you advise when choosing my holiday
Lisa was very knowledgable thank you Lisa
January 6, 2026
Reply from Hays Travel - Longton
We appreciate your kind words. We're so happy we could provide knowledgeable advice to help you choose your holiday. - Team longton
Reply from Hays Travel - Longton
Thank you so much we are so happy you found our service so good - team longton
Communication not good
I’ll wait until I actually go away before I post a full review. But we have 4 bookings to the same place ect. Only 2/3 receive communications. Heard from my sister about an itinerary change. My self and my dad have not received notification of this
May 2, 2025
Reply from Hays Travel - Longton
Hi Melanie, we are so sorry you feel this way about our communication we can see that a email was sent over on the 5th of august about the notification you have mentioned. Could you please ring the store so we can make sure we have the correct email or check your spam so we can ensure all notifications do actually reach you in future as we would hate for this to disrupt your holiday . - Team Longton
Excellent service no stress all booked…
Excellent service no stress all booked within minutes. Thank you
December 28, 2025
Reply from Hays Travel - Longton
We appreciate you taking the time to leave us such a fantastic review! We are so happy we could provide such a quick and easy booking experience. - Chloe
Quick and very easy booking experience!
December 28, 2025
Reply from Hays Travel - Longton
Hi Violet,
Thank you for your kind feedback, we look forward to seeing you again soon!
Thanks
Alex
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