We've used Hays Travel in Longton a few times now . The staff are always helpful ... and patient with us!!! Nothing is too much trouble, they answer so many questions for us, so we always feel conf... See more
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Chloe was very helpful and patient..especially as my husband had many stipulations. Eventually she found the perfect holiday for us . Our first sun holiday abroad in 9 years..so we're especially lo... See more
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The travel guide had a good insight to what I wanted out of the holiday and was able to advise where to stop and what to access to make the most of my stay Alayna personally recommended to buy attra... See more
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Really pleased with the service received Helpful and courteous Found my hotel and booked including a sea view Even booked seats 💺 on the plane Recommended
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 55 Longton Exchange, ST3 2NS, Longton, United Kingdom
- 01782692861
4.9
Excellent
694 reviews
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From the minute we ntered the shop we…
From the minute we entered the shop we were treated unbelievably well. All our enquiries and questions were answered and explained brilliantly. Alayna was fantastic so helpful and courteous. Looking forward to our special adventure holiday knowing we are in safe hands. Thank you
February 23, 2026
Reply from Hays Travel - Longton
We're happy to hear that you were treated so well from the moment you entered our shop. It's great to know that all your questions were answered brilliantly, and we appreciate your kind words. We hope you enjoy your special adventure holiday!
Very friendly and competent regarding…
Very friendly and competent regarding my needs
February 10, 2026
Reply from Hays Travel - Longton
Hi Gaynor,
Thanks for your comments, we hope to see you again soon for another great holiday!
Thanks
Alayna
Hays travel has that personal touch
Always a pleasure to book through Hays travel Longton, especially Chloe ,can’t do enough, efficient and I feel confident with my bookings, very personal touch,
February 14, 2026
Reply from Hays Travel - Longton
Hi Rosa,
We are so glad you are a returning customer and you are happy with our service! We look forward to seeing you again soon
Thanks
Alayna
the staff were so helpful and friendly
February 22, 2026
Reply from Hays Travel - Longton
Hi Jayne,
We are so glad you were happy with our service! We hope to see you again soon
Thanks
Alex
Took time to help pleasant
February 18, 2026
Reply from Hays Travel - Longton
Hi Marian,
Thank you so much for your kind comments, we are glad you are happy with your experience in branch
Thanks
Alex
Lisa is amazing and goes the extra mile to find your perfect holiday.
Lisa was absolutely amazing, she was very patient and knowledgeable. Lisa managed to find the perfect break to new York in the best location for an amazing price with perfect flights.
February 20, 2026
Reply from Hays Travel - Longton
Rebecca,
We're happy to hear that your experience was amazing. Thank you for the 5-star review; we hope you have a fantastic time on your New York break.
stokelongton, Hays Travel
Reply from Hays Travel - Longton
Michael Ward,
We appreciate you taking the time to share your kind words; we're so happy to hear that our staff were helpful.
stokelongton, Hays Travel
Reply from Hays Travel - Longton
Hi Sharon, thank you for your great review and your continued support - Thanks Mikki
Lisa booked our first cruise for 2027…
Lisa booked our first cruise for 2027 . She was extremely helpful and very knowledgeable which is what we needed.
Will definitely go to Longton again to book this years holiday.
Thank you very much indeed
February 15, 2026
Reply from Hays Travel - Longton
Hi Debra, I am so glad you had such a great experience in our store and with Lisa. I will pass the message onto her, we look forward to being able to help with your future holiday plans - Thanks Mikki
Great aervice
February 7, 2026
Reply from Hays Travel - Longton
Hi Annette, thank you for your review i am so glad i was able to get you a great deal. - Thanks Mikki :)
This company provides what’s missing…
This company provides what’s missing from a lot of services today with the Internet .it provides the speak to a human touch someone to tell your problem to ,a person that can answer your questions and consequently get to the bottom of your inquiry.
The service is excellent.
February 14, 2026
Reply from Hays Travel - Longton
Hi Christopher, thank you for this great review. It was lovely sitting and chatting with you and i'm so glad i was able to help you to get such a great deal - Thanks Mikki :)
The staff in Longton always go above…
The staff in Longton always go above and beyond 🎉
It’s not just a job to them you can tell they love what they are doing ✈️❤️
Highly recommend to anyone looking to book
I would not go elsewhere
Thanks to Mikki and all at Longton 🥰🥰
January 25, 2026
Reply from Hays Travel - Longton
Hi Maxine, Thank you for this great review. I am so excited to hear what you get up to on your holiday, it is a great itinerary we came up with together - Thanks Mikki :)
Lisa made us very welcome.
Lisa made us very welcome.
She gave advice on areas we had selected for our family and on hotel choices.
February 5, 2026
Reply from Hays Travel - Longton
Hi Gillian, Thanks for your great review on the service you received. I will pass this onto Lisa - Thanks Mikki :)
Reply from Hays Travel - Longton
Hi Paul, thanks for your great review. I will pass your message onto Lisa - Thanks Mikki :)
All the staff were helpful and…
All the staff were helpful and interested in giving a great service.
February 11, 2026
Reply from Hays Travel - Longton
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear our staff provided great service.
My first time abroad
I carnt remember the girls name sorry but she made you feel very welcome and got us just what we needed as my first holiday abroad she went out of her way to get me and my son just what suited our needs very helpful and thank you
February 11, 2026
Reply from Hays Travel - Longton
We appreciate you taking the time to leave us such a kind review! We are so happy to hear that our team member made you feel welcome and helped you find the perfect holiday for you and your son.
Last minute holiday
Took less than an hour to come away with last minute holiday, flights, car parking and currency.
February 4, 2026
Reply from Hays Travel - Longton
We're happy to hear that you were able to book your last-minute holiday so quickly, including flights, parking, and currency! Thanks for your feedback.
Well done hays travel
I always use hays travel there staff are very helpful and friendly, got exactly the holiday at a good deal.
February 8, 2026
Reply from Hays Travel - Longton
We appreciate you booking with us and are so happy to hear that our staff provided helpful and friendly service to find your perfect holiday.
Me and partner made a visit to price…
Me and partner made a visit to price match a holiday.with a sales technique that wos to say a holiday had increased .and had not increased from another travel agent.just to get a sale.and tonight my partner had a phone call from a manager hays travel with a attitude which I had unfortunately to here .I have been management before but not with that attitude.i would grateful if some one from hays travel would contact in management some one higher than the manager that rang my partner.
January 4, 2026
Unprompted review
Reply from Hays Travel - Longton
Hello, thank you for taking the time to review our service. I am sorry to hear you were not happy with the call from our Manager, we take feedback on board, to ensure we offer the best service every time.
I can see you selected "No" to contact, is on of our senior managers able to contact you at a convenient time to discuss this further?
Once again thank you
Hays Travel Longton
Excellent service from Lisa.
Searched for days on different travel platforms but could not find anything suitable. Called in Hays on sat 30th Jan and a lady called Lisa I think her surname Simpson. She found me the best all inclusive holiday for our family, nothing was too much trouble and even called me once booked to make sure I was happy with everything. Highly recommended and will definitely be back.
February 1, 2026
Reply from Hays Travel - Longton
Natalie Wilson,
We're happy to hear that we could find the best holiday option for you all! We're glad that nothing was too much trouble and that you were happy with our follow-up. We appreciate your recommendation and look forward to your return.
Hays Travel
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