Just booked another holiday with Louis Matthews at Hays Travel. Louis is always happy to help and just found us a great deal on a multi centre holiday for a special birthday! He has a passion for trav... See more
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Full of useful information made sure I was happy with what I was booking and made sure I was aware of absolutely everything that I needed to know. Louis was so helpful and will always be my first cont... See more
Louis offers a very efficient, professional service. This is our second time with him, we explained our preferences and he came up with another fabulous holiday for us. Everything was covered thorough... See more
Company replied
Louis always makes booking holidays so stress free and easy. Finding me the best deals and value for money. I wont use anyone else for my holidays.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Louis Matthews, NE65, Morpeth, United Kingdom
- 01665 465015
4.9
Excellent
112 reviews
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Louis is very helpful gets us the best…
Louis is very helpful gets us the best deals l would highly recommend him from start to finish on booking your holiday
February 28, 2025
Reply from Hays Travel - Louis Matthews
Hi Linda,
Thank you for taking the time to review your booking experience.
Please let me know if I can be of any further assistance with your booking.
I look forward to booking your future holidays.
Many Thanks
Louis Matthews
Personal Travel Consultant
01665 465015
Louis replied promptly to my initial…
Louis replied promptly to my initial request. He was very efficient, friendly & fast.
February 27, 2025
Reply from Hays Travel - Louis Matthews
Hi Shell,
Thank you for taking the time to review your booking experience. Please let us know if we can be of any further assistance with your booking.
I look forward to booking your future holidays.
Many Thanks
Louis Matthews
Personal Travel Consultant
01665 465015
Competitive quotes with prompt accurate…
Competitive quotes with prompt accurate feed back on alternative holidays within the desired budget
Excellent communication skills
January 29, 2025
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Many Thanks
Louis Matthews
Personal Travel Consultant
01665 465015
Booked a holiday through louis and…
Booked a holiday through louis and fantastic all the way through!
With travelling in a party and 1 is in a wheelchair it's very hard looking for holiday!
Just a thought..Jet 2 should have in their filters if hotel etc is wheelchair accessible and adapted rooms if needed! It would make the process of booking a holiday so much easier!
I know it's 1st come basis but it would be easier!
Louis was brilliant all the way through
January 8, 2025
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Many Thanks
Louis Matthews
Personal Travel Consultant
01665 465015
Takes all the worry of booking away
Takes all the worry of booking away. Everything is done fir you
January 8, 2025
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Many Thanks
Louis Matthews
Personal Travel Consultant
01665 465015
Lovely helpful and very informative…
Lovely helpful and very informative went above and beyond to find us a cruise albeit for 2026.
January 10, 2025
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Louis is a brilliant travel agent …
Louis is a brilliant travel agent and nothing is ever a problem. He goes out of his way to find you your perfect holiday.ive worked with Louis for nearly 15 years now and cannot fault him.
January 1, 2025
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Excellent service
Excellent service, I contacted Louis and with hours he found me some perfect options and the booking was quick and easy. Louis was very helpful and on hand to answer any questions. Thanks again
November 9, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
We have booked our holidays with Louis…
We have booked our holidays with Louis over the past few years now and nothing is too much trouble for him. We give Louis ideas on what we want and he always comes back to us with the best deals. Highly recommend Louis for booking your holidays you will not be disappointed.
October 17, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Family Holiday
From first contact Louis couldn't have been more helpful. Very informative and replied to my first contact promptly. Very good service
October 11, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Definitely 5 🌟
We always go through louis to book out holidays wouldn't go anywhere else he is so helpful and friendly we would definitely recommend him
Nothing a problem from him from the minute you book till it's time to go
September 9, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Great customer service
Louis Matthews at Hays travel is as always great to deal with. He is informative and tries hard to make your holiday exactly as you want it. He is so friendly and easy to chat to. We've used Hays for several holidays and our experience has always been spot on
September 4, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Faultless!!
September 3, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Loius Mathews
Louis Mathews was very patient and listened to all our needs and requirement. I explained we had a blind person in our company and he made sure that Jet 2 was aware of her needs on the plane.
He phoned a few times to make sure we had everything we needed.
August 12, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
November holiday booking review
Louis offers a very efficient, professional service. This is our second time with him, we explained our preferences and he came up with another fabulous holiday for us. Everything was covered thoroughly, we had all travel documents emailed almost immediately and also posted. We would highly recommend Louis to anyone planning their next holiday. He has a lovely manner, is very knowledgeable, and is very easy to talk to.
August 12, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
always excellent service Louis Matthews
August 12, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Outstanding service 😊
Such a great professional experience by Louis on behalf of Hays Travel. 😊
July 28, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Holiday bookings
Another great experience. Book g with Louis is easy, fast and provided with the best advice and oversight.
Louis will signpost to Gov.uk for vaccination advice or visa.
I can’t recommend Louis enough he is fantastic at his job.
July 17, 2024
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
Reply from Hays Travel - Louis Matthews
Thank you for taking the time to review your booking experience. Much appreciated.
I look forward to booking your future holidays.
Louis Matthews
Personal Travel Consultant
01665 465015
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