Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
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Friendly staff, valuable input, able to compare easily, good advice and fantastic prices all combined with safety and peace of mind. Exciting and proficient! A big thank you to Rachel again, in our l... See more
Company replied
Trust foremost! Explored every possibility to find the holiday we want.....an d found it Very pleasant staff,have used them many times especially Rachel and Paula.( lowestoft branch)
Company replied
I visited Hays for some foreign currency for this years holiday and Claire point out that was some good offers for next year . After a short time sorting through dates times etc we had picked a holi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
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Reply from Hays Travel - Lowestoft
Thankyou so much, so pleased I could help :-)
Brilliant friendly service.
January 24, 2026
Reply from Hays Travel - Lowestoft
Thank you for your feedback, and thank you for coming to us. We look forward to seeing you soon.
Brilliant staff…
We booked a cruise at the Lowestoft Branch with Jack.
His knowledge of the product he was selling us and he willingness to take the time to talk and answer any question we had was extremely professional.
January 24, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Wishing you an amazing cruise.
We always book our holidays with Hayes
We always book our holidays with Hays, this way we are guaranteed good service thanks to Paula and the staff. 2027 booked already.
January 15, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for booking with us & your lovely comments :-)
Get your holiday sorted.
Efficient, Knowledgeable, Patient, Helpful.
This is the service that I always receive at the Lowestoft branch of Hays, my "goto" Travel Agent.
January 21, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments, really appreciate it :-) Always happy to help
Great offers for you
Saw a good offer in the window, popped in for details. Talked to friends, decide we’d love to go. Met Paula , who talked through everything with us. She was great, sorted everything out for us. What more could you ask.
January 21, 2026
Reply from Hays Travel - Lowestoft
Thank you for your feedback and kind words. I am so glad you found your booking experience with us seamless. I look forward to seeing you in store in the future, Paula :)
Jack our travel advisor made the whole…
Jack our travel advisor made the whole experience of booking our holiday to St Lucia a pleasant and easy experience plus all the assistance at the airport & car parking etc . Thank you Jack we will be back.
January 20, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments about me, So pleased I could help you book your fab holiday :-)
Friendly and helpful staff
January 17, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for booking with me, so pleased I could help :-)
Reply from Hays Travel - Lowestoft
really appreciate your lovely feedback :-)
Genuine help and support
January 17, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely comments, so pleased we could help you get all booked up.
Our second visit to Hays in Lowestoft…
Our second visit to Hays in Lowestoft within weeks.
As we received superb service from Claire on the first holiday we booked, we returned to book our second with her, the way things are going she will be sick of us as we are thinking about a third !
January 14, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely comments. It's been a pleasure booking your holidays and I look forward to seeing you again soon. Claire
it was a very strate forward booking
it was a very strate forward booking, every thing i asked for , infact perfect.
January 14, 2026
Reply from Hays Travel - Lowestoft
Thank you for your booking . We hope you have the most amazing time
All the staff are very professional and…
All the staff are very professional and very friendly
January 14, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review :)
Claire was brilliant
Claire was brilliant, nothing was to much trouble for her, very pleased with our booking.
January 7, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, glad I could help :)
Jack was exceptionally helpful and…
Jack was exceptionally helpful and friendly. He helped us pinpoint the best time to go and got us a good deal. Highly recommended.
January 14, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, happy I could help :)
Reply from Hays Travel - Lowestoft
Thanks so much for booking with me :-) so pleased I could help you
Very helpful with plenty of advice
January 12, 2026
Reply from Hays Travel - Lowestoft
You are more than welcome - Glad we could get that perfect holiday for you
Michelle was very pleasant and helpful
Michelle was very pleasant and helpful, making helpful suggestions, answering all our queries patiently, and booking with minimum fuss
January 12, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for booking with me, so pleased I could help you. Hope you're looking forward to your lovely trip away :-)
Young lady was very polite and helpful…
Young lady was very polite and helpful and was a pleasure to talk to. She answered all my questions with professionalism.
January 10, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for booking with me, really appreciate your lovely comments :-)
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad we could help :)
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