Hays Travel - Lowestoft Reviews 

1,120
TrustScore 5 out of 5

5.0

111 London Road, NR32 1LX Lowestoft, GB


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Rated 5 out of 5 stars

Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more

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Rated 5 out of 5 stars

Friendly staff, valuable input, able to compare easily, good advice and fantastic prices all combined with safety and peace of mind. Exciting and proficient! A big thank you to Rachel again, in our l... See more

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Rated 5 out of 5 stars

Trust foremost! Explored every possibility to find the holiday we want.....an d found it Very pleasant staff,have used them many times especially Rachel and Paula.( lowestoft branch)

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Rated 5 out of 5 stars

I visited Hays for some foreign currency for this years holiday and Claire point out that was some good offers for next year . After a short time sorting through dates times etc we had picked a holi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 111 London Road, NR32 1LX, Lowestoft, United Kingdom

  • 01502558115

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,120)

122,060 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service. Nothing was too much trouble. Excellent

June 5, 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review :) Glad we could find that perfect holiday for you

Rated 5 out of 5 stars

Family holiday…

The lady who booked our family holiday was very helpful

June 8, 2026
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Reply from Hays Travel - Lowestoft

Thank you for your review :)

Rated 5 out of 5 stars

Paula was very friendly and helpful…

Paula was very friendly and helpful throughout and her colleague also popped over to give us some extra tips on Disneyland to help make our booking all the more special. We would always recommend Hays and will most probably book with them again as we have done before.

June 7, 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review. It was my pleasure in securing this special trip for all of the family and look forward to hearing all about it! Kind Regards Paula

Rated 5 out of 5 stars

Cruise 2028

As usual the staff at Hays travel Lowestoft always welcomes us with a smile, and feel more like friends, Michelle the manager always gets us the best deal if she can, knows what we like and is also very knowledgeble as are the rest of her team

June 12, 2026
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Reply from Hays Travel - Lowestoft

Thank you so much for your lovely review. We are glad we could find that perfect deal for you :-)

Rated 5 out of 5 stars

City break.

Went into Hays Lowestoft with a vague idea of where we wanted to go for a 4 night break..After a very pleasant hour or so we agreed on a destination that was good for the time of the year we wanted and a great price. Lauren, as all the staff was so helpful and patient..

June 13, 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review, always a pleasure booking your holidays!

Rated 5 out of 5 stars

Great assistance with booking our holiday

Rachel really went the extra mile to help us choose a holiday, my husband hasn’t had a holiday abroad for many years and was quite apprehensive about the booking procedure and choosing a suitable holiday as he has limitations, Rachel made it very easy for us.
Thank you Rachel.

June 11, 2026
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Reply from Hays Travel - Lowestoft

Thank you so much for taking the time to give us your feedback. It was a pleasure to help you book your River Cruise, hopefully this will be the first of many. Look forward to seeing you soon.

Rated 5 out of 5 stars

These ladies and gentlemen in the…

These ladies and gentlemen in the lowestoft branch always go the extra bit to find you the best holiday for your budget,michelle and Clare always know what we want,an excellent holiday branch shall always use them

June 1, 2026
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Reply from Hays Travel - Lowestoft

Thankyou so much for your lovely feedback, really please we could help you :-)

Rated 5 out of 5 stars

Jack was lovely he listened to what I…

Jack was lovely he listened to what I wanted and understood what I needed. He made the whole process so easy. He even did all the information about my wheelchair, I had to do that myself last time. I could not praise him enough. I would definitely recommend him.

June 6, 2026
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Reply from Hays Travel - Lowestoft

Thank you so much for your lovely review. Now don that cowboy hat and make the most magical memories :-)

Rated 5 out of 5 stars

Every holiday we book the wonderful…

Every holiday we book the wonderful staff at Hays Travel Lowestoft book it for us. We wouldn't book our holidays any other way. The staff take care of everything from start to finish. The staff at Hays Travel Lowestoft are the best.

May 24, 2026
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Reply from Hays Travel - Lowestoft

I'm glad we could book that perfect escape once again for you :-)

Rated 5 out of 5 stars

Holiday booking

Rachel at Lowestoft was as usual, professional and very helpful when booking our holiday. She gave us a variety of choices with varying prices and locations, which enabled us to choose our next holiday. Thank you Rachel.

June 2, 2026
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Reply from Hays Travel - Lowestoft

Thank you so much for taking the time to give me such lovely feedback. It is always a pleasure to help you with your holidays, look forward to seeing you soon

Rated 5 out of 5 stars

Paula couldn’t help enough

Paula couldn’t help enough , trying to find a flight to a very obscure destination in the USA , lots of calls and sitting on hold and eventually we managed to get a good deal and flight to our destination

June 2, 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review. Glad we could find them perfect flights for you :-)

Rated 5 out of 5 stars

Paula at Lowestoft was patient and…

Paula at Lowestoft was patient and couldn't have done more for us, planning our trip. She went above and beyond in our opinion, keeping us updated with progress.

June 2, 2026
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Reply from Hays Travel - Lowestoft

I am so pleased that I was able to support you whilst planning your trip. I hope you have a wonderful holiday, Regards Paula

Rated 5 out of 5 stars

Great staff at Hays Travel

Great staff at Hays Travel, Lowestoft. Rachel is so professional and friendly.

May 24, 2026
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Reply from Hays Travel - Lowestoft

Thanks so much for your lovely feedback, I really appreciate it :-)

Rated 5 out of 5 stars

Always help us find the best holiday…

Always help us find the best holiday that suit our requirements.
All the staff are super friendly, polite and always happy to help.
Have recommended friends to Hays for their holiday request.
Cannot fault the service we received.

May 30, 2026
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Reply from Hays Travel - Lowestoft

Thankyou so much, really appreciate your lovely comments. Always happy to help you :-)

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