Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly staff, valuable input, able to compare easily, good advice and fantastic prices all combined with safety and peace of mind. Exciting and proficient! A big thank you to Rachel again, in our l... See more
Company replied
Trust foremost! Explored every possibility to find the holiday we want.....an d found it Very pleasant staff,have used them many times especially Rachel and Paula.( lowestoft branch)
Company replied
I visited Hays for some foreign currency for this years holiday and Claire point out that was some good offers for next year . After a short time sorting through dates times etc we had picked a holi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-)
Michelle was so helpful and kind and…
Michelle was so helpful and kind and was very helpful with every thing we needed to know great experience
May 30, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, it's always lovely to see you in store :-)
Lauren at Lowestoft 100% recommend!
Lauren at Hays Lowestoft was beyond all expectations, kind, considerate and caring. Took time to listen and ask questions about exactly what I wanted from a holiday. She gave various pricing options, hotel advice and travel from airports to transfers and what to expect in the area we will visit. 100% recommended with no reservations, will definitely use again! Very happy customer.
May 29, 2026
Reply from Hays Travel - Lowestoft
Wow, thankyou so very much for your lovely comments about me..I really appreciate it :-)So pleased I could help you.
Faultless
Can not fault our experience with Hays, the people who assisted us were brilliant
May 20, 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us such lovely feedback, we hope to see you again soon.
As always Hays on the ball
As always Hays on the ball. So helpful they go the extra mile with your booking, look into everything concerning your holiday before you actually book.
Always book with Hays Lowestoft.
May 26, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your continued support, so pleased we could help you :-)
rachael was very friendly and went out…
rachael was very friendly and went out of her way to advise us on a hholiday and was very patient
May 25, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-) We hope you have the most amazing time
We always use hays travel
We always use hays travel. The staff all know us and are so helpful.
May 16, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. We hope you have the most amazing time :)
Like we've known them for years!
Going to our local ranch in lowestoft, is like chatting with friends.
Service is great, emails answered almost immediately.
Always smiling!
May 16, 2026
Reply from Hays Travel - Lowestoft
Always a pleasure to get that holiday booked. :)
Great service from start to finish ,as…
Great service from start to finish ,as it is the same when we book with hay’s every year
May 24, 2026
Reply from Hays Travel - Lowestoft
Always happy to have you back in store. We hoe you have a lovely time
Reply from Hays Travel - Lowestoft
Thank you :) We hope you have a lovely time
Always very helpful
Always very helpful
Listening to what we require for our holiday and you never disappoint
May 13, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review. We hope you have a lovely time :-)
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-)
Reply from Hays Travel - Lowestoft
Thank you for your lovely comments and taking the time to leave a review.
Excellent service from Claire.
Excellent service from Claire.. She found us exactly what we were looking for & nothing was too much trouble 10/10
May 13, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review. it was a pleasure to get this all booked and secured for you :)
Super helpful travel consultant
Super helpful travel consultant. Informative, answered all questions and gave helpful advice when booking.
May 10, 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your lovely review and that you were so pleased with our service.
A very friendly professional team
A very friendly professional team. We wouldn’t go anywhere else.
May 9, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. So pleased we get you all booked.
First class service
As usual, a first class service from Hays travel this time it was Clare who helped me achieve exactly what I wanted. First class service..
May 8, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, happy I could help :)
I was dealt with by Lauren and was…
I was dealt with by Lauren and was impressed by her quiet efficiency with what was a not very big transaction(a flight booking).Why go on line?.
May 9, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, glad I could help :)
Suggested cruises and managed to find…
Suggested cruises and managed to find very good deal and change arrival time for single hotel night prior to cruise which I requested. Very efficient and understanding member of staff. Very good service.
April 30, 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your review. Always a pleasure booking your lovely holidays.
Nothing is too much trouble for the…
Nothing is too much trouble for the staff in the Lowestoft branch
Not only booking the holiday but advising as to the best solutions to ensure the success of the chosen holiday.
Paula has advised us over a number of years and she ensures every detail is addressed in order to make sure we enjoy the best holiday possible.
April 29, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :) Always a pleasure booking your cruises.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.