Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
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Friendly staff, valuable input, able to compare easily, good advice and fantastic prices all combined with safety and peace of mind. Exciting and proficient! A big thank you to Rachel again, in our l... See more
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Trust foremost! Explored every possibility to find the holiday we want.....an d found it Very pleasant staff,have used them many times especially Rachel and Paula.( lowestoft branch)
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I visited Hays for some foreign currency for this years holiday and Claire point out that was some good offers for next year . After a short time sorting through dates times etc we had picked a holi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
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It was brilliant .Clare was amazing
It was brilliant .Clare was amazing , even though she had other people waiting . She didn’t rush me at all , making sure I was happy and understood my booking. She made me feel very at ease . Will recommend to friends . Thank you x
May 6, 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us such lovely feedback. It is always a pleasure to help you with your holidays, we look forward to seeing you again soon.
Very pleased with help from Clare and…
Very pleased with help from Clare and Michelle at Lowestoft Hays. Recommended suitable holidays with many options, and Clare handled the booking efficiently as ever.
May 3, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your kind words :-)
Claire was very helpful and patient and…
Claire was very helpful and patient and found us a great bargain holiday!!
May 3, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much :-), so pleased I could help you
Reply from Hays Travel - Lowestoft
Thank you for your feedback, glad your experience in store was fuss free.
Great service from all the staff at…
Great service from all the staff at Lowestoft made everything so seamless. Really made the whole holiday from start to finish already looking forward to the next one.
May 1, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad we could help! :)
Excellent service as always answered…
Excellent service as always answered our questions and booked our cruise as we wanted. Great customer service
May 1, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, always a pleasure booking your holidays :)
Such a good experience yesterday…
Such a good experience yesterday booking p and o cruise with Lauren .she was so helpful and answered all our queries .very professional .expect nothing less from this fabulous travel agent in Lowestoft.
April 30, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-) Very excited to hear about your next adventure
Reply from Hays Travel - Lowestoft
Thank you for yet another great booking :-)
Staff very helpful and friendly
Staff very helpful and friendly, they go the extra mile to help, Great service
April 26, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so happy I could help :)
Highly recommended
Friendly assistant. Efficient service and willingness to go beyond our basic requirements.
April 20, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so glad we could help :)
Fantastic customer service
Brilliant service once again from this amazing branch of Hays travel! Jack was attentive, knowledgeable, friendly and professional whilst finding us the perfect winter sun break for early 2027. 100% recommend! See you soon for our next getaway!
April 16, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, always a pleasure booking your holidays!
Lauren is always a pleasure to deal…
Lauren is always a pleasure to deal with and always finds us great deals, she is polite and professional:-)
April 20, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, I'm so glad I could help you! :)
We booked a SAGA ocean cruise with…
We booked a SAGA ocean cruise with Paula in your Lowestoft branch. She was very professional and friendly explaining each step as she went along. I would definitely recommend using Paula and Hays Travel to my friends and family. We would have no hesitation in using your services again.
April 16, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, so glad I could help you get your cruise booked! :)
Again went in r local hays branch in…
Again went in r local hays branch in lowestoft and saw Paula and again she was great explain everything even phone airline to c about seats as my wife has walking difficultes and ask about a welfare taxi and arrange it for us even tho we have a late return. to Stansted great service will have trouble booking with them again great service
April 16, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, always a pleasure booking your holidays :)
Very helpful friendly staff
Very helpful friendly staff, nice atmosphere, which makes booking a holiday stress free and pleasant.
April 9, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :)
First Class experience with Hays Travel
Hays rep was very polite and able to deal with my inquiry in a professional manner and was able give me the holiday I was looking for , both my wife and I are delighted and will certainly get in touch with her when the next holiday comes round
April 14, 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to give us such lovely feedback, and for thinking of us to help with your holiday. We look forward to seeing you in store again soon
They stuff at hays travel Lowestoft are…
They stuff at hays travel Lowestoft are always helpful and happy to help makeing Shure they get your holiday perfect to how you want giving you the most wonderful memories and experiences. Can not fault them at all
April 11, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, such a lovely review :-) Happy to help you arrange an amazing trip :-)
Excellent service and great service…
Excellent service and great service from Lauren. All sorted quickly and professionally with a smile!
April 3, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review, so glad I could help! :)
Above and Beyond
My wife and I always choose Hayes Lowestoft to help us book our holidays. The team are knowledgeable about all destinations and always offer the best advice.
On this occasion they even stayed after closing to finalise our holiday. Thank you!
April 5, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your wonderful comments, so pleased we could help you book something fabulous to look forward to :-)
Reply from Hays Travel - Lowestoft
Thank you for your review, glad I could help :)
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