Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly staff, valuable input, able to compare easily, good advice and fantastic prices all combined with safety and peace of mind. Exciting and proficient! A big thank you to Rachel again, in our l... See more
Company replied
Trust foremost! Explored every possibility to find the holiday we want.....an d found it Very pleasant staff,have used them many times especially Rachel and Paula.( lowestoft branch)
Company replied
I visited Hays for some foreign currency for this years holiday and Claire point out that was some good offers for next year . After a short time sorting through dates times etc we had picked a holi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We visited Claire at the Lowestoft…
We visited Claire at the Lowestoft branch and she was amazing. We were with her for about 1.5hrs deciding which hotel, flights etc to book and we finally booked a holiday. We will be back!!
April 7, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review :-) We are so happy we could find that perfect package.
Excellent service making it a happy…
Excellent service making it a happy experience booking a holiday Paula is always excellent
March 31, 2026
Reply from Hays Travel - Lowestoft
Thank you so much for your lovely feedback.
Lovely helpful staff
Lauren was really helpful and well informed. She was able to answer all our questions and put us at ease. The booking was really easy to do.
April 3, 2026
Reply from Hays Travel - Lowestoft
Thankyou for your lovely comments about me :-) So pleased I could help
Friendly helpful and proffesional
April 3, 2026
Reply from Hays Travel - Lowestoft
Really appreciate your lovely comments :-)
Reply from Hays Travel - Lowestoft
thankyou so much, so pleased I could help you :-)
Lowestoft Staff Amazing
All staff who i have interacted with at Lowestoft have been amazing, very attentive and knowledgeable. Great Service ensuring i had everything needed for a great holiday!
March 29, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for continued support, I really appreciate your lovely comments :-)
Staff are very friendly and helpful and…
Staff are very friendly and helpful and listen to me
March 27, 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your lovely feedback. Wishing you both a great holiday.
Reply from Hays Travel - Lowestoft
Thank you for your review - We hope you have a lovely time
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Glad we could help :)
Very friendly and helpful first class…
Very friendly and helpful first class service go out of there way to make it very welcoming and easy to book your holidays
March 27, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. Always a pleasure booking your holidays.
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us your feedback, so lovely to hear you had such great service.
Very UNETHICAL CO..STUBBORN
DISGUSTED. OTHER COMPANIES OFFER £200 to £300 cheaper on SAME BREAKS!!
TUI are notoriously abnoxinious to REFUND on the hoilday plan they had on Offer, that was not as per the of the offer, the disgusting food ..the quality of hotel, cleanliness etc etc
They are very STUBBORN & DO NOT HAVE ANY EMPATHY for the traveller
Who had a bad experience.
VERY UNEHTICAL TRAVEL COMPANY !!
Would NEVER BOOK WITH THEM AGAIN !
January 24, 2026
Reply from Hays Travel - Lowestoft
Thankyou for your comments about your previous holiday where you had many issues at the hotel. As you are aware we handled your complaint with TUI in May last year. This platform is for our store service about the future holiday you have booked with us recently.
Portugal holiday
Lauren was very helpful. She organised everything for us and allowed us to change our minds about the hotel. Nice experience.
March 20, 2026
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us such lovely feedback. Glad to hear you had a nice experience in store. Hope to see you soon
Lots of hard work done to make our decision easy
We went into the shop wanting a beach holiday in a hotel with many restaurant options but unsure exactly where we wanted to go.
Flights were not available for a couple of weeks so Paula did lots of work in that time and emailed us with many options
When we returned with an appointment we were able to make a decision and Paula was able to give us a price better than available on line
March 16, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review. It was a pleasure helping you find the perfect holiday and at a great price! I am sure you will have an amazing time and it will be worth the wait, Kind Regards Paula
great service from paula at hays travel…
great service from paula at hays travel at lowestoft she helped me get travel insurance and travel money was a great service a credit to hays travel .thank you will be back very soon .
March 13, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much :-) really appreciate your lovely comments
Reply from Hays Travel - Lowestoft
So pleased I could help you :-)
We spoke with Rachel at Lowestoft Hays
We spoke with Rachel at Lowestoft Hays, she was very profession and friendly.
Rachel helped us book a lovely holiday - we really appreciated the face to face experience of booking.
March 11, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, I really appreciate your lovely comments. So pleased I could help you :-)
Reply from Hays Travel - Lowestoft
Thankyou so much for your kind review, pleased I could help you :-)
Elysia was very good and successfully…
Elysia was very good and successfully completed all the requirements for are holiday.
March 8, 2026
Reply from Hays Travel - Lowestoft
Thanks so much :-) really appreciate it
Very helpful member of staff
Very helpful member of staff
Listened to our requirements and nothing was too much trouble
March 8, 2026
Reply from Hays Travel - Lowestoft
Really appreciate your lovely comments :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.