Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more
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Friendly staff, valuable input, able to compare easily, good advice and fantastic prices all combined with safety and peace of mind. Exciting and proficient! A big thank you to Rachel again, in our l... See more
Company replied
Trust foremost! Explored every possibility to find the holiday we want.....an d found it Very pleasant staff,have used them many times especially Rachel and Paula.( lowestoft branch)
Company replied
I visited Hays for some foreign currency for this years holiday and Claire point out that was some good offers for next year . After a short time sorting through dates times etc we had picked a holi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
111 London Road, NR32 1LX, Lowestoft, United Kingdom
- 01502558115
5.0
Excellent
1K reviews
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Very helpful from the start
Very helpful from the start, prompt responses made the booking easy with several different options, made to feel at ease with booking.
March 1, 2026
Reply from Hays Travel - Lowestoft
Thanks so much for your kind review, so pleased I could help :-)
Very helpful and friendly staff
Very helpful and friendly staff, nothing is to much trouble and put you at ease if you are unsure of anything
March 1, 2026
Reply from Hays Travel - Lowestoft
So pleased I could help with your booking :-) Thankyou for the lovely feedback
Friendly knowledgeable staff
February 28, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, so pleased we could help book your lovely cruise :-)
Hays Travel Lowestoft are the best!
Lauren was very friendly and patient, nothing was too much trouble. We always use Hays Travel Lowestoft as all the staff are so friendly and you always get a great welcome.
March 6, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely review :-) so pleased I could find a great holiday to look forward to
Member of staff very helpful
Member of staff very helpful, professional, and patient, going to extremes to find a suitable choice for us.
March 6, 2026
Reply from Hays Travel - Lowestoft
Thank you for your lovely review - We hope you have a lovely time
Very helpful as there were 4 of us…
Very helpful as there were 4 of us booking together. Took great care in giving advice for the best options for us all
February 24, 2026
Reply from Hays Travel - Lowestoft
Thank you so much for your great feedback, we look forward to seeing you again in the future.
Excellent service
We had very good service. Staff very informative. We came out with a lovely cruise booked. The two staff members made us all feel very comfortable. Thank you.
February 24, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much, really appreciate your lovely feedback :-)
We regularly book with Hayes and the…
We regularly book with Hayes and the service received from Paula was yet again excellent.
Thank you.
😊
March 3, 2026
Reply from Hays Travel - Lowestoft
Thanks so much, so pleased I could get you all booked :-)
Pleasure to deal with Michelle
very easy to talk to, very informative and knowledgeable about all aspects of holiday, generally a pleasure to deal with.
February 28, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely comments about me, so pleased I could help you :-)
Booking our holiday was made extremely…
Booking our holiday was made extremely easy and stress free by your wonderful staff member in Lowestoft
March 1, 2026
Reply from Hays Travel - Lowestoft
Thanks so much for booking with me, so pleased I could help :-)
Elysia went above and beyond to meet…
Elysia went above and beyond to meet all our needs, looking at lots of different packages and hotels, giving lots of advice.
This is the 2nd time we have booked with Elysia through Hayes to go to euro Disney and will never book with anyone else.
5 star service from beginning to end.
Always making sure we were happy with everything, great communication
February 27, 2026
Reply from Hays Travel - Lowestoft
Thank you for your review, so happy I could help get your holiday booked! :)
Reply from Hays Travel - Lowestoft
Thank you for your review, glad we could help :)
Booked a holiday with Hays Travel
Booked a holiday with Hays Travel Lowestoft, even with the problems they had with the IT and phones on the day we visited we got exactly what we wanted and no one trying to add on extras we didn't want, our requested add ons were also dealt with to our satisfaction , our agent Lauren to use her own phone due to the problems definitely going above and beyond.
February 27, 2026
Reply from Hays Travel - Lowestoft
Thankyou so much for your lovely feedback, sorry again for our IT issues when you booked. So pleased I could help you :-)
Reply from Hays Travel - Lowestoft
Thankyou so much for your kind reveiw :-)
Very helpful
They were very helpful as we were not sure where to go and were very understanding when we changed our minds and looked for something else
February 19, 2026
Reply from Hays Travel - Lowestoft
So pleased we could help you :-)
Excellent customer service
Jack took his time and really listened to what we were looking for as we weren't the most straightforward booking with dietary and medical requirements. Offered suggestions on things we hadn't considered, and went above and beyond by making contact with someone from the company to put our minds at rest
February 6, 2026
Reply from Hays Travel - Lowestoft
Thank you for taking the time to leave your lovely review.
Wonderful friendly staff
Wonderful friendly staff. Lauren was so helpful, patient and knowledgeable. She made the experience enjoyable and so easy, pointing out all options available and being very efficient.
February 24, 2026
Reply from Hays Travel - Lowestoft
Thnakyou so much for your lovely review, I really appreciate it :-)
Reply from Hays Travel - Lowestoft
Thank you for your lovely feedback.
A 5 Star Cruise booking, yet again
The person who handled our cruise booking did so, as always, in a thorough and professional manner, with plenty of advice and guidance, in order to make a wonderful start to our holiday journey.
February 20, 2026
Reply from Hays Travel - Lowestoft
Thank you so much for taking the time to give us such great feedback. We look forward to seeing you in store again soon.
We would definitely recommend Hays of…
We would definitely recommend Hays of Lowestoft all staff are very helpful.
Elysia and Jack made our Holiday booking so easy they covered everything we required in a professional and friendly manner many thanks guys.
February 12, 2026
Reply from Hays Travel - Lowestoft
Thank you for letting us know about the great service you received in store from our team. We look forward to seeing you again soon.
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