Good knowledge to help smooth booking process for our cruise. Although the MSC website proved to be tempremental. Staff very helpful and friendly.
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See what reviewers are saying
We use Hays in Lymington a lot and always find staff to be helpful courteous and efficient. This time Laura helped us book a cruise in Jan 2027 which we are very much looking forward to. She gave us d... See more
Company replied
Karen and the team were really knowledgeable about destinations that would met our criteria. The service was brilliant. The team are friendly, professional and efficient. All the stress was taken o... See more
Company replied
Kelly at Hays travel in Lymington was amazing. She took into consideration all of our requirements and has booked a great looking hotel making sure we had suitable flights and transfers too. She was s... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 High Street, SO41 9AF, Lymington, United Kingdom
- 01590 679411
4.9
Excellent
420 reviews
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Reply from Hays Travel - Lymington
Thank you for your kind words! We are so pleased to hear that our team member was very helpful and did an excellent job.
Kind Regards
Hays Travel lymington
ease of booking
Good knowledge to help smooth booking process for our cruise.
Although the MSC website proved to be tempremental.
Staff very helpful and friendly.
July 1, 2026
Reply from Hays Travel - Lymington
SUSAN,
Thank you for your kind review! We're so pleased our team could provide helpful and friendly service to assist with your cruise booking. We appreciate your feedback.
Kind Regards
Hays Travel
Great service from Laura
Great service from Laura, real attention to detail, you know you are in good hands
July 2, 2026
Reply from Hays Travel - Lymington
Thank you for your wonderful 5-star review! We're so pleased to hear that you received such great service and felt well taken care of.
Kind Regards
Hays Travel
Reply from Hays Travel - Lymington
Thank you so much for your kind review.
It was a pleasure helping you book all your holidays.
Many thanks
Catherine
Laura was very helpful and patient
Laura was very helpful and patient, and knew the answers to our questions.
June 28, 2026
Reply from Hays Travel - Lymington
Anne,
We're delighted we could assist you so effectively. Thank you for your kind words!
Kind Regards
Hays Travel
A very helpful and young man
June 26, 2026
Reply from Hays Travel - Lymington
We appreciate your kind words.
Kind Regards
Hays Travel
Good ‘Old fashioned’ customer service
Lovely assistants who
Helped us through booking our coach trip to Scotland
June 24, 2026
Reply from Hays Travel - Lymington
Lesley,
We are so glad our team could assist with your Scotland trip booking! Thank you for the kind words.
Kind Regards
Hays Travel
Catherine was very helpful in choosing…
Catherine was very helpful in choosing our holiday as always.
June 19, 2026
Reply from Hays Travel - Lymington
Amanda,
Thank you so much for you kind review and I am so pleased that we have chosen a lovely holiday for you.
Kind Regards
Catherine
Hays Travel
Catherine and all staff in Lymington…
Catherine and all staff in Lymington always cheerful and helpful we have been using Lymington branch for many years and have always been satisfied with the excellent service.
June 18, 2026
Reply from Hays Travel - Lymington
Micheal Woodward,
Thank you so much for your wonderful feedback! We are so pleased to hear about your continued positive experiences with us.
Kind Regards
Hays Travel
Very poor Euro exchange rates
Very poor Euro exchange rates - Lymington (€1.06). Avoid, at least for your foreign currency!
June 1, 2026
Unprompted review
Reply from Hays Travel - Lymington
Chris Coates,
Thank you for taking the time to leave us a review. We're sorry to hear that you were disappointed with the rate offered.
We always aim to provide competitive exchange rates based on live market conditions. We'd be interested to know what rate you were expecting and whether you found a better rate elsewhere. If so, we'd appreciate the opportunity to understand how we could have better met your expectations.
Feel free to contact us directly with more details , so we can see if there's anything we can do to help.
Kind Regards
Karen - Hays Travel, Lymington
The staff are great.
The staff are great.. friendly, informative, and professional. I always this branch. Brilliant.
June 2, 2026
Reply from Hays Travel - Lymington
Janey,
We're so glad you had a brilliant experience with our team. Thank you for your kind words.
Kind Regards
Hays Travel
Brilliant very happy Liam was helpful…
Brilliant very happy Liam was helpful at lymington hays
June 2, 2026
Reply from Hays Travel - Lymington
We are so pleased to hear you had such a positive experience with us. Thank you for your kind words.
Kind Regards
Hays Travel
Staff are easy to work with and sort…
Staff are easy to work with and sort all our problems efficient ly
May 21, 2026
Reply from Hays Travel - Lymington
Thank you so much for your kind review.
We're glad our team could efficiently resolve your issues.
Kind Regards
Hays Travel Lymington
Always very helpful and knowledgeable
Always very helpful and knowledgeable.
Katherine especially in lymington ,with all the staff you feel they are listening to you and want to help in any queries or problems you may have.
Excellent service
May 20, 2026
Reply from Hays Travel - Lymington
Mrs Tibbles,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team provided such excellent service and listened to your needs, especially Catherine.
Kind Regards
Hays Travel Lymington
Karen very helpful and dealt with a …
Karen very helpful and dealt with a complicated flight arrangement very efficiently
May 12, 2026
Reply from Hays Travel - Lymington
We appreciate your positive feedback and are so happy we could assist with your complex flight arrangements efficiently.
Kind Regards
Karen
Hays Travel Lymington
Always helpfull
Always find any dealings with Hays in lymingto great. Always helpfull and pleasant.
May 3, 2026
Reply from Hays Travel - Lymington
We really appreciate you taking the time to share your kind words. We're so happy to hear about your great experiences with our team, Laura.
Catherine was her usual happy
Catherine was her usual happy, helpful self and all the staff worked together to help with all our bookings.
May 6, 2026
Reply from Hays Travel - Lymington
Mr M D BUTCHER,
We appreciate your kind words regarding our team's collaborative efforts to assist you with your bookings. We are happy to hear about your positive experience.
Kind Regards
Hays Travel Lymington
prompt and efficient service
April 29, 2026
Reply from Hays Travel - Lymington
We appreciate you sharing your experience, and we are so happy to hear that our service was prompt and efficient for you.
Catherine was very efficient and sorted…
Catherine was very efficient and sorted out our slightly complex booking for 10 family members very smoothly.
April 28, 2026
Reply from Hays Travel - Lymington
Sway Jon,
We appreciate you sharing your experience. We're happy we could efficiently manage your complex family booking. Thank you for your positive feedback!
Kind Regards
Hays Travel Lymington
Couldn't be better,Cat is like my…
Couldn't be better,Cat is like my personal shopper.Knows exactly what we want.Perfect service.Thankyou.
April 21, 2026
Reply from Hays Travel - Lymington
Cherry,
We're happy to hear that you had such a wonderful experience. It's great to know we met your expectations, and we appreciate your kind words.
I do know what you want probably before you do! :)
Kind Regards
Cat
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