Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.
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Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more
Company replied
Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easy... See more
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Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 High Street, SO41 9AF, Lymington, United Kingdom
- 01590 679411
4.9
Excellent
446 reviews
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Reply from Hays Travel - Lymington
Thank you for your review.
I am glad we were able to offer you good service.
Kind regards,
Hays-Lymington
booking flights with Hays for…
I've been booking flights with Hays for many years and the staff have always been so efficient and charming. I don't think I have ever had a complaint.
August 29, 2026
Reply from Hays Travel - Lymington
Helga Sewell,
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff have consistently been efficient and charming over the many years you've booked with us. We truly appreciate your loyalty!
Kind Regards
Hays Travel Lymington
Staff efficiency
Karen was very attentive and patient while identifying a location that met our needs before handling the booking process very efficiently
September 6, 2026
Reply from Hays Travel - Lymington
David,
Thank you for your fantastic 5-star review!
I am pleased I was able to find the right holiday for you and your family!
Kind Regards
Hays Travel Lymington
Italy Trip
Chris was very helpful in finding us the holiday we wanted. He kept us informed throughout the process so many thanks.
September 4, 2026
Reply from Hays Travel - Lymington
Thank you so much for the lovely review!! :)
Excellent experience
Excellent experience, simple, clear and such a lovely lady Laura ( Lymington) branch. Trusted company to look after us if there is an issue.
September 4, 2026
Reply from Hays Travel - Lymington
Geraldine,
Thank you for your wonderful 5-star review! We are so pleased to hear that you had such an excellent experience. It's fantastic to know that we provided such lovely service. Laura
I wanted a holiday for next September…
I wanted a holiday for next September 2027,I popped into the Lymington branch and was assisted by Catherine,my usual place where I stay was way out of my price range so Catherine looked into other accommodation and found me a well priced holiday for 2 weeks,but to my surprise Catherine looked into other dates and found an extra week for £200 more,I couldn't believe my luck yet again,and I fly out from Bournemouth which is local to me and only 30 mins by car,I then popped in the following day and Christopher sealed the deal and paying off monthly so it's easier to manage.
Once again I received fantastic service,I just can't fault the service I always get.
Well done all I have to do now is count down the months and days.
September 3, 2026
Reply from Hays Travel - Lymington
Warren,
We are absolutely thrilled to hear about your fantastic experience with Catherine! It's wonderful that we could find you such a great deal and make your holiday planning so easy. We look forward to helping you with your future travel plans!
Kind Regards
Hays Travel Lymington
Reply from Hays Travel - Lymington
BRIDGET NELSON,
Thank you for your wonderful review! We are so pleased to hear that we were able to find the perfect holiday for you by listening to your ideas.
Kind Regards
Hays Travel Lymington
You staff are really good at their jobs…
You staff are really good at their jobs and are always pleasant.
August 27, 2026
Reply from Hays Travel - Lymington
Michael,
Thank you so much for your wonderful feedback! We are delighted to hear that our staff are doing a great job and are always pleasant.
Kind Regards
Hays Travel Lymington
Your rep Catherine Asstant Manager very…
Your rep Catherine Asstant Manager very helpfull tring different options and Airlines from Southampton to Glasgow trying to find the best price by going different routes my final choise was with Easyjet from Southampton next year she will start to navigate my route from Southampton to Edinburgh 2027 to find best price
A pleasure to work with
September 2, 2026
Reply from Hays Travel - Lymington
Laurie Hunt,
Thank you for your wonderful review! We are so pleased to hear that our assistant manager was able to help you find the best options and price for your trip. We look forward to assisting you again with your future travel plans.
Kind Regards
Hays Travel Lymington
Karen was very helpful and friendly…
Karen was very helpful and friendly when booking our cruise for next year.
August 26, 2026
Reply from Hays Travel - Lymington
Derek Durham,
Thank you for your wonderful review! We are so pleased to hear that our team member was helpful in booking your upcoming cruise. We hope you have a fantastic trip!
Kind Regards
Hays Travel Lymington
Norwegian fjords cruise
Karen was really helpful it was really nice to know she had researched the cruise we booked and supplied us with expert advice
August 22, 2026
Reply from Hays Travel - Lymington
Trefor Lunn,
Thank you so much for your wonderful feedback! I am so pleased to hear that I was able to provided expert advice for your cruise booking. I truly appreciate your kind words.
See you on board!
Kind Regards
Karen
Hays Travel Lymington
Cathrine was very helpful and kind
August 16, 2026
Reply from Hays Travel - Lymington
Terry,
Thank you for your wonderful feedback! We are so pleased to hear that you found our team member to be very helpful and kind.
Kind Regards
Hays Travel Lymington
Excellent Service We booked with your Lymington office
We booked with your Lymington office. We have dealt with Catherine now for 10 years and she was excellent dealing with our recent booking.
August 8, 2026
Reply from Hays Travel - Lymington
Daybrook Investments,
Thank you for your wonderful feedback! We're so pleased to hear about your positive experience and that our team member provided excellent service for your recent booking. We appreciate your continued loyalty.
Kind Regards
Hays Travel Lymington
Reply from Hays Travel - Lymington
Jill Burns,
Thank you for your wonderful feedback! We are so pleased to hear that you enjoyed our friendly staff and pleasant surroundings. We truly appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Lymington
Reply from Hays Travel - Lymington
Linda Rodway,
We are so pleased to hear that you found our agents helpful and professional. Thank you for acknowledging our competitive prices!
Kind Regards
Karen
Hays Travel Lymington
Liam
Liam was knowledgeable, helpful and a good communicator.
Digital comms were straightforward and easy to read.
August 8, 2026
Reply from Hays Travel - Lymington
Thank you for your fantastic 5-star review! We are so pleased to hear that you found our service helpful and our communications clear.
Kind Regards
Hays Travel
Great travel agent!
Chris was extremely good, dealt with all the problems resulting from a cancelled holiday & rebooked another. This took a couple of hours and he was extremely patient. I have used Hays travel before and will in the future.
August 4, 2026
Reply from Hays Travel - Lymington
Joanna Lyons,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive despite the initial cancellation. We truly appreciate your kind words and your continued loyalty.
Kind Regards
Hays Travel Lymington
all the staff are always very pleasant…
all the staff are always very pleasant and helpful.its a great place to book a holiday.karen was excellent in spite of connection going down and having to the booking all over again.
August 2, 2026
Reply from Hays Travel - Lymington
Thank you so much for your lovely feedback! We are so pleased to hear that our team was pleasant and helpful, and we truly appreciate your kind words about the excellent service you received.
Kind Regards
Hays Travel Lymington
CANNOT PRAISE ENOUGH!!!!!!!
Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking.
After booking we have had regular communication - we have asked stupid questions and never been made to feel stupid - that you so much will recommend to all.
Some bad news for you - WE WILL BE BACK NEXT YEAR !!!!!!
July 30, 2026
Reply from Hays Travel - Lymington
Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience. We look forward to welcoming you back next year!!!
Cruise Booking
I tried to book online but was met with obstacles. The agent in the travel shop was very helpful and knowledgeable and my booking was done in no time
July 28, 2026
Reply from Hays Travel - Lymington
Steve king,
Thank you for your feedback. I am delighted that I was able to assist you efficiently in person after your issues online.
Kind Regards
Karen
Hays Travel Lymington
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