Chris our advisor was very patient with all our needs - he did not make us feel rushed or pressured - we were happy with our initial visit and booking. After booking we have had regular communicatio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Chris was extremely good, dealt with all the problems resulting from a cancelled holiday & rebooked another. This took a couple of hours and he was extremely patient. I have used Hays travel before a... See more
Company replied
Karen was really helpful it was really nice to know she had researched the cruise we booked and supplied us with expert advice
Company replied
We use Hays in Lymington a lot and always find staff to be helpful courteous and efficient. This time Laura helped us book a cruise in Jan 2027 which we are very much looking forward to. She gave us d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 High Street, SO41 9AF, Lymington, United Kingdom
- 01590 679411
4.9
Excellent
437 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Within 15 minutes Chris helped us book…
Within 15 minutes Chris helped us book our trip to Goa .
super helpful as always
thank you !
February 2, 2026
Reply from Hays Travel - Lymington
We're happy to hear that the booking process for your Goa trip was super helpful and efficient. It was a pleasure to help you!
We found Karen very helpful and…
We found Karen very helpful and patient. We have got the holiday we wanted.
January 31, 2026
Reply from Hays Travel - Lymington
Cordula,
We appreciate your feedback and are so happy we could help you find the holiday you wanted with our patient service.
Karen - Hays Travel
Good service very helpful
January 30, 2026
Reply from Hays Travel - Lymington
Mr A. Blakey,
We appreciate you sharing your positive experience with us; we are so glad our service was helpful to you!
Karen - Hays Travel
Easy booking
Easy booking, friendly staff, we live quite far from lymington and we’re greatful we could book over the phone. Karen who dealt with the request initially on Facebook was brilliant, answered all questions and kept me up to date with the next steps of booking and how it all works. We’re looking forward to going away
January 26, 2026
Reply from Hays Travel - Lymington
Ann,
We're so glad to hear booking was easy with us! We appreciate you booking, even from a distance, and we're happy we could help!. We hope you have a wonderful trip!
Karen - Hays Travel
Reply from Hays Travel - Lymington
Steven,
We appreciate you taking the time to leave us such a wonderful review; we are so glad we could be helpful and friendly!
Hays Travel
Reply from Hays Travel - Lymington
Thank you for your kind review. Always here to help :)
I spoke to a lovely lady who was very…
I spoke to a lovely lady who was very patient with my enquiry and very informative about my chosen destination
January 18, 2026
Reply from Hays Travel - Lymington
Thanks for your lovely review - we hope you have a great holiday!
Karen :)
Laura was excellent
The office was warm and welcoming. Laura was knowledgeable, helpful and charming
January 17, 2026
Reply from Hays Travel - Lymington
Clive Sparrow,
We appreciate your feedback and are so glad that you found our team member knowledgeable, helpful, and charming and the office welcoming.
Hays Travel
Friendly staff and very helpful.
January 17, 2026
Reply from Hays Travel - Lymington
Pamela,
We appreciate your kind words regarding our team; we are so happy to hear that you found them to be both friendly and helpful!
Hays Travel
Great customer service
Liam was really helpful, answered all of our questions, looked for the best holiday price and organised airport parking for us.
January 15, 2026
Reply from Hays Travel - Lymington
We're so happy that we could provide such helpful service by answering your questions, finding you the best holiday price, and organising your airport parking!
Reply from Hays Travel - Lymington
We appreciate your kind words and are so glad that we could provide you with helpful assistance; we hope to see you again.
Karen from Hays was brilliant
Karen was brilliant. She was very helpful and patient too as we were making up our minds what we should do or where we would go. We didn’t feel pressurised to hurry our decision and even sorted us out some discount which was very helpful. We chose our favourite hotel in Ibiza in the end but I have told Karen we would be back again later in the year to choose a second destination with her. Thanks Hays!
January 13, 2026
Reply from Hays Travel - Lymington
We appreciate your kind words! We're happy to hear that you found your experience so helpful and that you felt supported in making your decision. We look forward to helping you plan your next trip later this year.
The member of staff was friendly and…
The member of staff was friendly and efficient.
My holiday was booked, deposit paid record time. Delighted with this service
January 11, 2026
Reply from Hays Travel - Lymington
Thank you so much. I'm delighted we were able help you book your ideal holiday.
Reply from Hays Travel - Lymington
We appreciate you taking the time to share your kind words regarding the helpful and friendly advice you received from our team.
Requirements given - ideal itinerary arranged.
I had an idea of what I wanted to do and with the valued assistance of Catherine at the Lymington Branch achieved this.
Just a few tweeks - adjusting the length of stay at certain locations and the flight upgrade - and there you have it my ideal itinerary.
No upselling from Catherine, she just got professionally on with the task.
Highly recommended.
January 9, 2026
Reply from Hays Travel - Lymington
We appreciate your wonderful feedback! We are so glad we could help refine your plans to create your ideal trip. It was our pleasure to assist you.
Many thanks
Liam is always smiling and happy to…
Liam is always smiling and happy to help.
Whenever you walk into the shop, you are greeted with a friendly smile and warm welcome. All staff seem to be happy and enjoying their work which means it’s a pleasure going in there.
January 8, 2026
Reply from Hays Travel - Lymington
We appreciate you highlighting the team's friendly and helpful attitude. It's great to know that our welcoming atmosphere makes your visits a pleasure. Thanks for the positive feedback!
Very helpful not at all hurried.Plenty…
Very helpful not at all hurried.Plenty of variety in accommodation hotels a plenty.Close to the beach all we hope for now is good weather.
January 6, 2026
Reply from Hays Travel - Lymington
Thank you for your kind review, fingers crossed for sunshine!
Karen
Polite and attentive staff
December 30, 2025
Reply from Hays Travel - Lymington
We appreciate you sharing your experience with us and we are so happy to hear you found our staff attentive and polite.
Catherine understood exactly what I wanted.…
Catherine understood exactly what I was looking for and gave me options I hadn't thought of.
January 3, 2026
Reply from Hays Travel - Lymington
Thank you for your great review!
Glad you enjoyed your experience in Branch!
Kelly sorted out any queries or bumps…
Kelly sorted out any queries or bumps on the road to completing our booking.
January 4, 2026
Reply from Hays Travel - Lymington
Thanks for taking the time to send us a review.
We are pleased everything was sorted out for you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.