Abbie was really friendly and helpful. She listened to my needs and found the perfect holiday and flights exactly what was required. She spent time with me, I wasn’t rushed and was really professional... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My Wife and I called into Hayes Macclesfield, We were greeted by Claire, very friendly polite,Though the holiday we wanted had sold out ,Claire took the time and trouble to find us another alternati... See more
Company replied
Being an elderly solo traveller l do need a lot of help when choosing a suitable holiday and as usual l didn’t have to worry as l got all the help l needed. The lady l saw was called Claire and apart... See more
Company replied
Our change of booking was handled very well and quickly and was ready for collection on the day promised. Always a pleasure to deal with Fran and the rest of staff at Hays Macclesfield. Would recomme... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abbie was really friendly and helpful
Abbie was really friendly and helpful. She listened to my needs and found the perfect holiday and flights exactly what was required. She spent time with me, I wasn’t rushed and was really professional. I would book with Abbie again.
Welcoming
Welcoming, friendly, helpful and efficient. What more could we ask?
Al the staff were a delight.
May use AI-assist with repliesRead more
Very pleasant and welcoming
Very pleasant and welcoming. Know what they are talking about. Very helpful and infofmative

Reply from Hays Travel - Macclesfield
A pleasure to book a holiday all of…
A pleasure to book a holiday all of staff are so welcoming so helpful and patient i have always booked my holiday with them for many years would never go to anywhere else and do recommend them to all my friends

Reply from Hays Travel - Macclesfield
Holiday made Easy
always friendly staff and Ruby made it so easy to book a holiday- why would we spend hours searching the Internet?

Reply from Hays Travel - Macclesfield

Reply from Hays Travel - Macclesfield
Top class service
My Wife and I called into Hayes Macclesfield, We were greeted by Claire, very friendly polite,Though the holiday we wanted had sold out ,Claire took the time and trouble to find us another alternative holiday.
Nothing was to much trouble.
Claire is a credit to your company

Reply from Hays Travel - Macclesfield
Excellent personal service
Excellent personal service. Very attentive with personal advice. Very patient. Thank you.

Reply from Hays Travel - Macclesfield
The staff are just amazing
The staff are just amazing. Emily goes above and beyond to get us just the cruise we wanted. Nothing is ever too much trouble. The staff are so friendly and so welcoming Emily and Claire are definitely an asset to Hays travel.

Reply from Hays Travel - Macclesfield
Very helpful and polite.
Very helpful and polite.
Spent time checking for better deals and explaining best options.
Many thanks

Reply from Hays Travel - Macclesfield
Abby was polite and professional…
Abby was polite and professional pleasure to work with her

Reply from Hays Travel - Macclesfield
Great experience
What can I say, the staff in the Macclesfield branch are absolutely fantastic and are so helpful. Emily has just found another holiday for us and was giving us tips and suggestions of what to do and where to go.

Reply from Hays Travel - Macclesfield
HAPPY HOLIDAY
Our change of booking was handled very well and quickly and was ready for collection on the day promised. Always a pleasure to deal with Fran and the rest of staff at Hays Macclesfield. Would recommend to anyone planning a holiday.

Reply from Hays Travel - Macclesfield
Incrredible Service
This was the easiest holiday I have ever booked. Superb and efficient. I got exactly what I wanted and at a great price. Claire was professional, knowledgable and took care of everything.

Reply from Hays Travel - Macclesfield
Poppy was brilliant
Poppy was brilliant spent so much time with us. Helping us find our perfect holiday. It was such a chilled and friendly experience. Also makes a fabulous change to booking on line as the knowledge of the staff is so good. We had time to go grab a drink and come back all We had to do was pay. We are will most certainly be going back to book our next one. And to have that peace of mind they have everything in hand. Thank you all x

Reply from Hays Travel - Macclesfield
Brilliant service sorting out holiday…
Brilliant service sorting out holiday to our exact, challenging requirements.
Claire and team stars every time!
Thank you
Tony

Reply from Hays Travel - Macclesfield
Very experienced and knowledgable
Very experienced and knowledgable
Very friendly also

Reply from Hays Travel - Macclesfield
Really pleased with the service
Really pleased with the service, particularly Ruby’s patience .

Reply from Hays Travel - Macclesfield
Great experience.
I booked another holiday with Claire at Hays Macclesfield. Providing quotes for the dates we wanted, and giving information on various holidays. Excellent experience. Will definitely book with them again.

Reply from Hays Travel - Macclesfield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







