We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
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See what reviewers are saying
The staff knew exactly what I wanted after I told them my budget and where I would like to go they gave good advice as what they thought I would like out of the holiday
All staff are friendly and knowledgeable and make you feel like they really care about your holiday. Would go nowhere else for booking my holiday.
Visited the store for recommendation and ultimately book a river cruise, staff were extremely helpful and knowledgable and gave 1st class service. The booking process was explained to us and and we fe... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
5.0
Excellent
879 reviews
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Totally professional staff
Totally professional staff - catered for everything we needed🤓
June 14, 2026
Reply from Hays Travel - Macclesfield
Thank you David for your lovely 5* review!
We look forward to welcoming you back in store soon :)
Many thanks
Claire 😁
Patient and understanding of our…
Patient and understanding of our requirements from staff at the Macclesfield branch
June 19, 2026
Reply from Hays Travel - Macclesfield
Thank you very much Hazel for your lovely 5* review!
We hope to see you again soon.
Many thanks
Fran
It was my first time booking a flight…
It was my first time booking a flight holiday, but young Poppy was amazing and had so much patience. She helped so much sorting out our few days away.
June 18, 2026
Reply from Hays Travel - Macclesfield
Thank you so much Neil for your lovely 5* review!
We hope to see you again in store soon.
Many thanks
Poppy :)
Great service!
Ruby soon found us the perfect last minute getaway! All booked and checked in in no time.
June 17, 2026
Reply from Hays Travel - Macclesfield
Thank you so much Hilary for your lovely 5* review!
It is always a pleasure booking your holidays in store.
Many thanks
Ruby
Efficient
Fast, efficient, responsive and friendly. However in house travel insurance seems expensive.
June 15, 2026
Reply from Hays Travel - Macclesfield
Many thanks Roy for your lovely 5* review :)
We also appreciate any feedback we pass over!
Many thanks
Ruby
Reply from Hays Travel - Macclesfield
Thank you Diane for your lovely review!
It is always a pleasure to see you in store :)
Many thanks
Claire
Friendly professional staff
Friendly professional staff, helped us find exactly what we wanted
June 9, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review!
We look forward to seeing you again soon
Claire :)
Poppy the young lady that helped us was…
Poppy the young lady that helped us was so polite and helpful
June 13, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to leave me such a lovely 5* review, See you soon Poppy :)
Reply from Hays Travel - Macclesfield
Thank you so much for booking with me in store and for taking the time to leave a 5* review, See you soon Claire :)
Reply from Hays Travel - Macclesfield
Thank you Joan for booking with me again and for leaving a 5* review, it is always a pleasure to see you and to sort out your holidays for you, See you soon Claire 😎
Booking a coach trip
We booked a first coach trip. The assistant was knowledgeable and helpful.
June 9, 2026
Reply from Hays Travel - Macclesfield
Thank you for leaving me a review and for booking with me in store, Fran 😎
The staff at Macclesfield are brilliant
The staff at Macclesfield are brilliant
We book all our holidays with Hays Macclesfield because we know we will get excellent service.The staff are friendly, polite, knowledgeable and taylor our our holidays to our requirements. There is always a great atmoshpere when we visit them
June 7, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for being such regular loyal customers :) It is always so lovely to see you both in store and to sort out your holidays for you, See you soon, Claire 😎
Nothing was any trouble
Nothing was any trouble, the staff were extremely helpful and knowledgeable.
May 31, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review :) !
It was a pleasure sorting your trip and we wish you the most amazing time.
Many thanks
Francesca
Always a pleasure booking with Hays
Always a pleasure booking with Hays, nothing too much trouble, we weren't rushed & we got a discount code to use to bring the holiday cost down a little always a bonus!
June 8, 2026
Reply from Hays Travel - Macclesfield
Thank you leaving me such a lovely 5* review Sheryl and for booking us with us! See you again soon Poppy😊
Booked a cruise with Claire yesterday…
Booked a cruise with Claire yesterday she did an amazing job always satisfied with Hay’s Macclesfield great team of girls they have always sorted me out with a great holiday
June 8, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for booking with me yesterday and I am super excited for you both for your cruise, Always a pleasure to see you both in store and thanks again for taking the time to leave me a review, See you soon Claire 😎🚢⚓
Reply from Hays Travel - Macclesfield
Thank you Stephen for leaving me a 5* review and for booking with me again in store. See you soon Poppy 😊
Reply from Hays Travel - Macclesfield
Thank you Helen for taking the time to leave me a 5* review and for booking with me in store, See you soon Ruby :)
Every thing was carried out effectively…
Every thing was carried out effectively and efficiently.with consideration for my age.
May 28, 2026
Reply from Hays Travel - Macclesfield
Thank you taking the time to leave this lovely 5* review!
It is much appreciated & I hope you have a lovely summer over in Switzerland :)
Many thanks
Fran
Nothing I asked was too much for…
Nothing I asked was too much for Francesca; she duly found us our every need, being very polite and helpful at the same time.
June 3, 2026
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave us a 5* review, it was a pleasure to book your holiday! I hope you both have an amazing time and we hope to see you in store soon :)
Many thanks
Fran
Reply from Hays Travel - Macclesfield
Thank you Anne for your lovely review!
I hope you both have an amazing time in Crete and we hope to see you in store again soon :)
Many thanks
Fran
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