Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
Company replied
Visited the store for recommendation and ultimately book a river cruise, staff were extremely helpful and knowledgable and gave 1st class service. The booking process was explained to us and and we fe... See more
Company replied
The staff knew exactly what I wanted after I told them my budget and where I would like to go they gave good advice as what they thought I would like out of the holiday
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
5.0
Excellent
883 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and they are very helpful…
Good service and they are very helpful and friendly thanks
November 7, 2025
Reply from Hays Travel - Macclesfield
Thank you for the review, it's a pleasure to organise your trips and see you both in store! Emily
The young lady was very helpful and…
The young lady was very helpful and polite really made us feel relaxed
November 11, 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave a review! Its greatly appreciated :-) Emily
Emily made the whole process easy…
Emily made the whole process very easy and stress free, she had personal knowledge of the area so was able to give some good recommendations for things to do and places to eat. She was extremely professional, we will definitely be booking more holidays through her
November 13, 2025
Reply from Hays Travel - Macclesfield
Thank you for booking with us and taking the time to leave such a lovely review :-) Emily
Very friendly and helpful staff .went…
Very friendly and helpful staff .went out of there way to help me decide what I wanted.
November 9, 2025
Reply from Hays Travel - Macclesfield
Thank you Shirley, it was lovely to see you in store, if there is anything else we can do, please do not hesitate to as :-) Claire
Reply from Hays Travel - Macclesfield
Thank you for the 5* review, We really appreciate you taking the time to leave it, Ruby
The staff at Macclesfield branch are so…
The staff at Macclesfield branch are so knowledgeable and patient. It's a pleasure to walk through the door.
Nothing is too much trouble, especially when dealing with elderly customers.
Valerie Genders
November 8, 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave such a lovely review, its always a pleasure to see you instore :-) Libby
Hays Travel is excellent !
Really helpful and friendly staff. Found the perfect holiday and booking was effortless. Everything we needed to travel was provided in a wallet as we left the travel agents. 5 star service !
May 25, 2025
Reply from Hays Travel - Macclesfield
Thank you for the review, I hope you had a fab holiday! Libby
Called in to my local Macclesfield…
Called in to my local Macclesfield branch to find a last minute holiday for 2 and within 40mins I had booked, paid for, and came out happy 😃 I love going to my local branch they always give excellent service and always with a smile 😊
October 25, 2025
Reply from Hays Travel - Macclesfield
Thank you Helen :-) It was a pleasure to organise your holiday! Fran
As Tina Turner sang “Simply the Best”
Having had holidays abroad for over 50 years I must say Ms Mellor-Hyde is by far the best Travel Agent I have worked with!!
She also manages a friendly , professional staff.
Expectations exceeded.
Chris Andrew
October 30, 2025
Reply from Hays Travel - Macclesfield
Thank you Chris for once again booking with us and your continued loyalty to Hays Macclesfield. Your 5* review is greatly appreciated. See you soon and Thank you again from all the team at Hays Macclesfield 😎
Emily was so patient we had not been …
Emily was so patient we had not been on holiday for six years and she explained every stage and got my wife and I the holiday we wanted and decent flight times it was a very enjoyable experience
October 21, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with us in store, It was an absolute pleasure to sort out your holiday for you, See you soon Emily 😎
Ruby delt with our holiday request very…
Ruby delt with our holiday request very swiftly and professionally. Very friendly and pleasant.
October 28, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to give me a 5* review and for booking with me in store, See you soon Ruby 😎
Highly recommended …
As always the staff at the Macclesfield branch are unfailingly helpful and Ruby was no exception. It’s great being able to discuss what you need and then have knowledgeable helpful people do the booking. Highly recommended.
October 27, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with us again in store, It is always a pleasure to sort out your holidays for you, See you soon Ruby 😎
Hays erase any travel issues
Hays are always so helpful every time we book a holiday with them.
October 28, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to send us a 5* review and for booking with us in store, See you soon Fran 😎
Great service
Great service, I prefer to book face to face rather than online and the girls are welcoming, friendly, polite and very helpful in booking our holiday
October 22, 2025
Reply from Hays Travel - Macclesfield
Thank you Susan for such a lovely review :-) Libby
Helpful and freindly staff always book…
Helpful and freindly staff always book my holidays here and will continue to do so.
October 22, 2025
Reply from Hays Travel - Macclesfield
Thank you Peter :-) We really appreciate your on going support! Ruby
Libby was very patient and helpful with…
Libby was very patient and helpful with our complicated booking nothing was too much trouble. Excellent
October 19, 2025
Reply from Hays Travel - Macclesfield
Thank you! I'm glad we managed to get your cruise sorted :-) and thank you for the review, Libby
Very helpful in selecting the correct…
Very helpful in selecting the correct hotel for us.
Quick and efficient
October 11, 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to leave a 5* review, It was lovely to see you in stores always lovely to see you in store. Libby
Such helpful staff
Such helpful staff, told them what I would like and nothing was too much trouble at all.
Thank you to Emily for helping me chose a perfect holiday for next year.
October 12, 2025
Reply from Hays Travel - Macclesfield
Thank you for the review! It's always a pleasure to see you in store, Any questions, you know where we :-) Emily
Excellent as always
Excellent as always. Abbie is very knowledgeable, friendly and helpful. Emily also helped with information to enable our booking to be as smooth as possible. Can’t recommend highly enough!
September 28, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for once again booking with us in store, See you soon Abbie 😎
2026 holidsy
Very helpful and informative which made booking our holiday very easy.
September 28, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to give me a 5* review it is very much appreciated, See you soon Libby 😎
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.