Poppy was very helpful and understanding as this is my first time abroad without my husband, with whom I I’ve travelled for over 40 years. I was very anxious about booking but was not rushed in to a... See more
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We received a warm greeting on arrival, nice friendly atmosphere amongst staff. Very nice lady remembered my wife going in to see one her colleagues earlier in the morning and was instantly up to spe... See more
Company replied
Visited the store for recommendation and ultimately book a river cruise, staff were extremely helpful and knowledgable and gave 1st class service. The booking process was explained to us and and we fe... See more
Company replied
The staff knew exactly what I wanted after I told them my budget and where I would like to go they gave good advice as what they thought I would like out of the holiday
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
48 Mill Street, SK11 6LT, Macclesfield, United Kingdom
- 01625 839874
5.0
Excellent
882 reviews
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Great helpful staff
Great helpful staff, finding the best options, to make booking stress free 👍 can't wait until we holiday 😀
January 1, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to leave us a 5* review and for booking with us, See you soon Poppy 😎
Very professional and friendly
Very professional and friendly. Excellent service and advise.
January 1, 2026
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to leave us a 5* review, See you soon Emily 😎
satisfaction ff are always professional patient…
staff are always professional patient and friendly
ending with the right result every time
January 1, 2026
Reply from Hays Travel - Macclesfield
Thank you for booking with us again and for taking the time to leave us a 5* review it is greatly appreciated, See you soon Emily 😎
Very helpful staff
Everyone is always so helpful whether you go in to the shop or you speak to them on the phone. The staff are all happy and cheerful and always make it a great experience booking a holiday with them. We always use the Macclesfield branch to book our holidays.
December 28, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for your continued loyalty to Hays Macclesfield. Happy New year to you both and see you very soon, Claire 😎
Libby was very helpful and friendly
Libby was very helpful and friendly. She remembered me from last time!!
December 31, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with us again, Happy New Year and see you soon, Libby :)
excellent service at short notice
December 20, 2025
Reply from Hays Travel - Macclesfield
Thank you for taking the time to give me a 5* review and for booking with me in store, Happy New Year Abbie :)
The assistant was pleasant and…
The assistant was pleasant and efficient and I was dealt with quickly
December 18, 2025
Reply from Hays Travel - Macclesfield
Thank you for booking with us and for taking time to review your experience in store, See you soon and A Happy New Year from all the team at Hays Macclesfield :)
Reply from Hays Travel - Macclesfield
Thank you so much for 5* review and for booking with us in store, Happy New Year Ruby :)
Reply from Hays Travel - Macclesfield
Thank you so much for your 5* review, see you soon and A Happy New Year, Emily :)
Hays Travel have been extremely helpful…
Hays Travel have been extremely helpful in supporting me throughout the booking process and helping me arrange what will truly be a trip of a lifetime for myself. The service was professional, friendly, and reassuring, and everything was explained clearly, which made the whole experience stress-free. I am very grateful for the support and would happily book with Hays Travel again.
December 16, 2025
Reply from Hays Travel - Macclesfield
Thank you James for sending such a lovely review, See you soon and from all of us at Hays Macclesfield we wish you a Very Happy New Year :)
Extremely helpful
Extremely helpful, very professional and a great sense of humour.
November 30, 2025
Reply from Hays Travel - Macclesfield
Thank you for the fab review! We will see you soon, Emily :-)
Great personalized service!
We asked Hays Travel to investigate, recommend and book our Honeymoon. We had an idea of what we wanted to see and do on our holiday to Tasmania, but we're open to suggestions to make our honeymoon special. Hays used their partner, Gold Medal, who arranged some AMAZING hotels and excursions for us. Hays Travel staff were available throughout to help manage, book and coordinate the entire trip! Thanks Claire!! (Macclesfield Branch)
November 20, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review, I am absolutely delighted that you both had a wonderful time on your honeymoon and I cannot wait to hear all about it. Thanks again and from all of us at Hays Macclesfield we wish you a Very Merry Christmas and a Happy New Year 🎄🎅🎁
Relaxed atmosphere
Relaxed atmosphere. Very friendly staff.Emily went out her way to help us. the other lady staff is also very friendly. You always get a very warm welcome as you step through the door
December 8, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review, It is always a pleasure to see you both in store and to book your holidays for you, Thanks again and Merry Christmas Emily & Claire 🎅🎄
Well informed attentive person who…
Well informed attentive person who covered all the information we needed in a very pleasant manner.
November 28, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your lovely 5* review and for booking with me in store, See you soon Libby :)
Reply from Hays Travel - Macclesfield
Thank you Richard for your lovely 5* review and for booking with us in store, See you soon Libby 😊
highly recommend the macclesfield shop
highly recommend the macclesfield shop, the girls are always very friendly and helpful, you only have to tell them what you want and you get exactly that
November 29, 2025
Reply from Hays Travel - Macclesfield
Thank you so much Karen for your lovely 5* review and for your continued loyalty to Hays Macclesfield, See you soon Emily 😎
Clare was very good in telling use…
Clare was very good in telling use about the ship
November 27, 2025
Reply from Hays Travel - Macclesfield
Thank You for taking the time to leave a 5* review, it was lovely to meet you both in store.
Your staff at the Macclesfield office…The staff at Macclesfield Office.
Your staff at the Macclesfield office are always helpful, nothing is too much bother. We are senior citizens, and have travel assistance and the ladies and gentlemen, always make sure are requirements are met. Lovely helpful people.
November 5, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for taking the time to write such a lovely 5* review and for always booking with us, See you soon Team Macclesfield 😎
I was dealt with promptly and…
I was dealt with promptly and efficiently.This is always done with utmost professionalism and friendliness.I always feel welcome when I go into Hays.
November 22, 2025
Reply from Hays Travel - Macclesfield
Thank you Sue for your lovely review and for your continued loyalty to our store, See you soon Claire 😎
The staff were very helpful,friendly …
The staff were very helpful,friendly and accommodating, they did their utmost to book us the holiday we wanted.
November 22, 2025
Reply from Hays Travel - Macclesfield
Thank you so much for your 5* review and for booking with us again in store, See you soon Libby 😎
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