Hays Travel - Maghull Reviews 

936
TrustScore 5 out of 5

4.9

5 Central Square, L31 0AE Maghull, GB


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Rated 5 out of 5 stars

Michael is a great asset to your business he will try very hard to get you exactly the holiday deal that suits you best. Also he likes feed back and any information about the holiday that he mentally... See more

Company replied

Rated 5 out of 5 stars

Orders some Currency for trip to Colombia. I got confused about the exchange rate when I got my money. Later that day I spoke to the cashier over the phone, she was very helpful and polite and exp... See more

Company replied

Rated 5 out of 5 stars

We always use hays travel maghull the girls are always helpful and friendly and you never feel rushed while deciding dates accommodation etc., booked just within the past week all made easy paper work... See more

Company replied

Rated 5 out of 5 stars

Amelia at Maghull Hays Travel was very patient and helpful searching for the holiday we wanted. And getting the best flights and price. Big thanks 😊 As always Maghull Hays Travel excellent print... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 5 Central Square, L31 0AE, Maghull, United Kingdom

  • 01515 202090

4.9

Excellent

TrustScore 5 out of 5

936 reviews

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4.9

All reviews

(936)

121,341 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful and pleasant

Michael from maghull branch was very polite and helpful, even when I changed booking

April 19, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Marjie, thank you so much for your lovely review. It is much appreciated and we are so glad Mike could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Maghull branch couldn't fault the…

Maghull branch couldn't fault the service

Laura was brilliant she explained everything to me and found me the best deal that I was looking for
All the staff are so helpful and lovely
I will be paying more visits to branch for future holidays

April 18, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Miss Murphy, thank you so much for your lovely review. It is much appreciated and we are so glad Laura could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Afternoon Susan, thank you so much for your lovely review. It is much appreciated and we are so glad Emma could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, pleasant friendly manner helpful, patient and positive

April 16, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mr Rutherford, thank you so much for your lovely review. It is much appreciated and we are so glad Mike could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Thank you

Amelia was very friendly, courteous and arranged our holiday with efficiency as well as providing a personal touch.

April 15, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Elizabeth, thank you so much for your lovely review. It is much appreciated and we are so glad Amelia could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

Amelia was so good finding us the…

Amelia was so good finding us the holiday we wanted.She so helpful and patient with me so much better and less stressful going to hays travel to have everything done for you thank you

April 15, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Graham, thank you so much for your lovely review. It is much appreciated and we are so glad Amelia could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

The assistants were very helpful

The assistants were very helpful, patient explaining different places and distances to cafes, restaurants.

April 10, 2026
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Reply from Hays Travel - Maghull

Good Morning Mrs Buck, thank you so much for your lovely review. It is much appreciated and we are so glad Emma could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

The lady Rachel was excellent and…

The lady Rachel was excellent and really took her time helping us and showing us different hotels.

April 9, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Carol, thank you so much for your lovely review. It was a pleasure to get your holiday booked :) I am so glad I could help. Kind regards, Rachel

Rated 5 out of 5 stars

Definitely 5 stars

Definitely 5 stars. Excellent service in Maghull Branch staff always friendly polite and welcoming. Booked several holidays at this branch which I may add is spotless and well stocked with brochures. All staff are very knowledgeable listen take their time and are very patient. Printed out all documents needed for holiday. After sales care excellent too ring up when you need to pop in for boarding passes tickets etc making your hols as stress free as possible also handy for currency with competitive rates I would highly recommend this branch nothing is too much trouble.

April 8, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mrs Doran, we can't thank you enough for this lovely review :) It is much appreciated and we are so glad you could get your holiday booked in branch. Kind regards, Rachel

Rated 5 out of 5 stars

Always book my holidays through your…

Always book my holidays through your company,and when he is in shop Always deal with michael, very informative and helpful

April 5, 2026
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Reply from Hays Travel - Maghull

Hi,

We appreciate you booking your holidays with us and are so happy to hear that you find our team member so informative and helpful. Thank you.

Regards

Emma

Rated 5 out of 5 stars

Booked with ease

The lady who dealt with my enquiry was lovely and so very helpful.

All the staff in the shop gave me advice and were lovely.

Nice experience

March 31, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi Clare,

We're so glad to hear that the team was helpful and lovely during your enquiry. It's great you had a nice experience, and we appreciate your feedback!
Regards
Emma

Rated 5 out of 5 stars

Very helpful

Very helpful. Extremely knowledgeable.

March 29, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Susan Mitchell,

We appreciate you sharing your positive experience with us; we're glad our expertise was helpful to you.

Kind regards
Alison
Hays Travel
Pontefract

Rated 5 out of 5 stars

Very helpful agent

Very helpful agent, spent the time to view various holiday destinations with us.

March 22, 2026
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Reply from Hays Travel - Maghull

Good Afternoon Mr Langton, thank you so much for your lovely review. It is much appreciated and we are so glad Amelia could get your holiday booked. Kind regards, Rachel

Rated 5 out of 5 stars

I have built up a great relationship…

I have built up a great relationship with Rachael at maghull office. She finds out info for me and rings me back quickly.
I have great confidence in the Hays team. This was my second booking this year

March 27, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi Mr Anderson,

We appreciate you sharing your positive experiences with our team. We're so glad that you've built a great relationship and have confidence in our services.

Regards
Emma

Rated 5 out of 5 stars

Pro active staff at Hays Maghull Had a…

Pro active staff at Hays Maghull Had a telephone call regarding recently announced cruise offers for 2027.

March 25, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Hi,


Thank you for your positive feedback and time.

Regards

Rated 5 out of 5 stars

Excellent service

Excellent service , thank you xx

March 25, 2026
Hays Travel - Maghull logo

Reply from Hays Travel - Maghull

Good Morning Natalie, thank you so much for your lovely review :) It is much appreciated and I am so glad I could get your holiday booked. Kind regards, Rachel

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