Hays Travel - Maidstone Chequers Reviews 

906
TrustScore 5 out of 5

4.9

Chequers Shopping Centre, 249 Water Lane, ME15 6AR Maidstone, GB


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Rated 5 out of 5 stars

Nikki was an amazing, nothing was too much trouble. We were after quite a specialist holiday, and Nikki made contact with different companies to get the perfect holiday for our special occasion. I wil... See more

Company replied

Rated 5 out of 5 stars

I was totally blown away by how amazing daisy was at helping us find our perfect honeymoon. She spent time,ensuring the holiday met to our needs and her customer service was best to none. Daisy is a p... See more

Company replied

Rated 5 out of 5 stars

Have now booked several cruises through Hays and nothing is ever too much trouble. They are always willing to help find the best deal and holiday to suite your needs. So helpful when needing any hel... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Nikki Curd. Over the past 30 years we have always booked with Nikki . We know we are in safe hands with her. She listens to what we want and always delivers, making su... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Chequers Shopping Centre, 249 Water Lane, ME15 6AR, Maidstone, United Kingdom

  • 01622805945

4.9

Excellent

TrustScore 5 out of 5

906 reviews

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4.9

All reviews

(906)

121,628 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The young lady that dealt with us was…

The young lady that dealt with us was very professional from start to finish would definitely recommend using you again and tell family and friends

May 23, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review, we hope you have a great time away :)

Rated 4 out of 5 stars

The person who helped me was courteous

The person who helped me was courteous, friendly and helpful. She was very competent and found me my flights easily.

May 22, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your review. We strive to provide excellent customer service so really appreciate your feedback. Have a wonderful holiday - Lauren, Branch Manager

Rated 5 out of 5 stars

It was lovely to go into Hays Travel…

It was lovely to go into Hays Travel the lady was so nice and helpful, im sorry I can't remember her name, but I have found all the staff in Maidstone store are very welcoming, I will definitely book with them again

May 22, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Ease of booking

Ease of booking, friendly and knowledgable operator,

May 8, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 4 out of 5 stars

As soon as we entered the premises

As soon as we entered the premises, Demi saw us & straight away asked us to take a seat. Demi asked us what we was looking for & we said cheap and cheerful. We got what we asked for she was brilliant went through all countries that we was thinking about & we ended up with the one that we was looking at on the Internet, We got a better deal through Hayes Travels. Would definitely go back. Thank you.

May 7, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

City Break to Rome

We told Lynn what we were looking for and she found us the perfect holiday

May 6, 2026
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Reply from Hays Travel - Maidstone Chequers

That's great, you are very welcome, we are pleased with your Trustpilot review.
Thank you
Hays Travel Maidstone

Rated 5 out of 5 stars

Lyn was friendly and very helpful she…

Lyn was friendly and very helpful she sorted a great holiday for us. She will take care of everything. Great service

April 28, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review
Hays Travel Maidstone :)

Rated 5 out of 5 stars

Efficient and helpful.

I gave the staff in Maidstone some vague idea of what I wanted to do in 2027 and a spending limit, and they were very diligent, and friendly in coming back to me over the phone with options. So I booked one. I'll be back.

May 1, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Nikki was very helpful booking what we…

Nikki was very helpful booking what we wanted for our trip even though it was a good couple of hours we achieved our objective and are heading for a fantastic trip to Australia/ NZ via Kuala Lumpur thank you for your patience!

April 25, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Very helpful and patient

Very helpful and patient. Booked a coach holiday to Europe and Tilly explained everything. Have booked with Hays Travel several times and will continue to do so.

April 26, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Lynn booked our trip to Australia

Lynn booked our trip to Australia for next year. A lovely lady very friendly and listened to what we wanted.

April 26, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

Plenty of choices were made available…

Plenty of choices were made available to us so, we were happy with our decision even if it was different to our original thoughts

April 26, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

1st class and smiles

Lynn and all the other staff members go out of their way to help you.
I have been using then for quite a few years now. And every time service is 100%
They look for and find a holiday that suits me every time.
Highly recommend

April 18, 2026
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Reply from Hays Travel - Maidstone Chequers

Thankyou for your kind review :)
Hays Travel Maidstone.

Rated 5 out of 5 stars

I went into the Hays Travel office in…

I went into the Hays Travel office in Maidstone and was greeted very warmly by a young lady called Daisy. I explained that I was extremely deaf and Daisy went out of her way to help me understand exactly what was happening to my travel enquiry and consequent booking.

I was most impressed with Daisy. Her care was exemplary. Daisy also said that all her colleagues in that office were nice people and she enjoyed working with them. What a team! I hope you are very proud of them?

April 20, 2026
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Reply from Hays Travel - Maidstone Chequers

Thanks so much for your lovely review and we hope you have a lovely holiday.

Rated 5 out of 5 stars

Nikki was helpful and knowledgeable…

Nikki was helpful and knowledgeable about the different parts of the country we were interested in going to,

April 20, 2026
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Reply from Hays Travel - Maidstone Chequers

Thanks so much for your lovely review and we hope you have a lovely holiday.

Rated 5 out of 5 stars

First Class service

First Class service. Lynn listened to what we wanted and found the best deal for us.

April 18, 2026
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Reply from Hays Travel - Maidstone Chequers

Thanks so much for your lovely review and we hope you have a lovely holiday.

Rated 5 out of 5 stars

The staff were very knowledgable and…

The staff were very knowledgable and were a great help in finding a hotel that suits my mobility problems. They were also very patient when it came to making the payment using my iPad !!!
Excellent service.

April 18, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your kind review Mr Tucker. We really appreciate your feedback and your patience with the payment link! We got therein the end. Have a lovely holiday :)

Rated 5 out of 5 stars

Agent was very helpful

Agent was very helpful, found the perfect holiday for our family. Would recommend using a travel agent. Nikki was very knowledgeable and helpful

April 10, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your review. We strive to provide excellent service so really appreciate your feeback. Have a great trip :)

Rated 5 out of 5 stars

Sophia at Maidstone Chequers branch was…

Sophia at Maidstone Chequers branch was absolutely fantastic as always. Thank you for another great holiday.

April 17, 2026
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Reply from Hays Travel - Maidstone Chequers

Thank you for your lovely review. Sophia is a superstar, I will pass on your amazing feedback. Thank you - Lauren, Branch Manager

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