I cannot recommend Mair highly enough! As first-time flyers, we had absolutely no idea where to start. Mair took all the stress away by guiding us through every step of the process with patience and... See more
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Mair was very approachable and helpful. Nothing was too much trouble for her. We asked for a few alternatives and she was very patient and accommodating. She made the whole experience easy and stress... See more
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We have been booking our holidays with Mair for a number of years and everyone has gone like clockwork. Mair is most helpful and professional in every aspect of her job, if we ask a question Mair wil... See more
Company replied
Booking with Mair Pennycook with Hays Travel is so easy and Mair goes out of her way to accommodate your every need for a great holiday! She has such an enthusiastic approach and is very knowledgea... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mair Pennycook, SA19, LLANGADOG, United Kingdom
- 01550534007
4.9
Excellent
95 reviews
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Mair was very approachable and helpful
Mair was very approachable and helpful. Nothing was too much trouble for her. We asked for a few alternatives and she was very patient and accommodating. She made the whole experience easy and stress free. Will definitely be recommending Mair. Fantastic service.
August 1, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much for taking the time to leave a lovely review. It was a pleasure to get you booked. Thanks again for your booking. Mair.
I cannot recommend Mair highly enough
I cannot recommend Mair highly enough! As first-time flyers, we had absolutely no idea where to start. Mair took all the stress away by guiding us through every step of the process with patience and kindness.
She organised our flights and car hire, making sure everything was perfect for our family holiday. No question was ever too much trouble, and she was always on hand to help and reassure us, even while we were away over the Christmas holidays.
Thanks to Mair, what could have been a very daunting experience became an enjoyable and exciting one. Her knowledge, professionalism and genuine care for her clients are second to none. We had an amazing holiday. Thank you for everything! 🌟✈️🚗
December 27, 2025
Unprompted review
Reply from Hays Travel - Mair Pennycook
Awe thank you so much for your lovely review Charlotte. So glad you all had an amazing time and that everything went smoothly. It made my day receiving this review. Thank you. Mair.
Holidays
We have been booking our holidays with Mair for a number of years and everyone has gone like clockwork. Mair is most helpful and professional in every aspect of her job, if we ask a question Mair will always find an answer. If you intend going on holiday book it with Mair Pennycook as you are sure to get excellent service, once again Mair thank you very much.
July 13, 2026
Reply from Hays Travel - Mair Pennycook
Ah Thank you so much for such a lovely review Eric. And thank you again for your continued support. It's always a pleasure to get you booked. Mair.
Great service
July 14, 2026
Reply from Hays Travel - Mair Pennycook
Thanks Gina, was a pleasure to get you booked. Mair.
Mair was brilliant start to finish
Mair was brilliant start to finish, gave me some lovely places to look at before i chose a destination
June 24, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much Eifionydd for leaving a lovely review. It was a pleasure to get you booked. Thanks again for your booking. Mair.
THIS IS THE THIRD HOLIDAY MAIR HAS…
THIS IS THE THIRD HOLIDAY MAIR HAS BOOKED FOR US IT CERTAINLY WON'T BE THE LAST . SHE TOOK CARE OF EVERYTHING SO WE HAVE GOT PEACE OF MIND THAT EVERYTHING DOWN TO THE FINEST DETAIL IS TAKEN CARE OF .
June 23, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review. It was a pleasure as always to get you booked and looking forward to your lovely holiday. Many thanks again for your repeat custom - really appreciate it. Mair.
Mair was fantastic
Mair was fantastic
Made it all very easy, and was so helpful.
Gave us great options all within our budget.
Will definitely be booking with Mair again.
June 14, 2026
Reply from Hays Travel - Mair Pennycook
Hello Ellen, thank you so much for taking the time to leave a lovely review. It was a pleasure getting you booked. Thank you so much for booking with me and I will look forward to hopefully booking many more. Thanks - Mair.
Efficient,pleasant and very helpful.
June 6, 2026
Reply from Hays Travel - Mair Pennycook
Thank you Sharon for taking the time to write a review. And thank you so much for always booking with me. Look forward to booking many more in the future. Mair.
Booking with Mair Pennycook with Hays…
Booking with Mair Pennycook with Hays Travel is so easy and Mair goes out of her way to accommodate your every need for a great holiday! She has such an enthusiastic approach and is very knowledgeable with any queries you may have. For a peace of mind, smooth and exciting experience when booking- choose Mair Pennycook at Hays Travel. I’ve booked four holidays with her and each one has been memorable. I don’t think I will ever book another way!
Wel done Mair for being a great agent!
Kind regards
Rachael Davies
May 30, 2026
Reply from Hays Travel - Mair Pennycook
Hello Rachael, thank you so much for your lovely review. Always a pleasure to get you booked. Thank you so much for always booking with me. Your support is very much appreciated. Mair.
Very helpful
Mair Penny-Cook was really helpful and responded very quickly to questions asked by the group. Nothing was too much trouble. The booking was easy and completed promptly.
May 30, 2026
Reply from Hays Travel - Mair Pennycook
Hello Nicky, many thanks for taking the time to leave a lovely review. It was a pleasure getting you booked on your fabulous holiday. Many thanks again for your business. Mair.
Above and Beyond
I genuinely wouldn’t consider booking with anyone else. Mair goes above and beyond from start to finish, patiently putting up with weeks of me changing my mind, comparing deals, and asking endless questions. Nothing is ever too much trouble, and her knowledge, support, and attention to detail make the whole process stress-free.
As an anxious traveller, having someone I can trust is incredibly important. From the moment I start looking at holidays right through to arriving home, Mair is always on hand to help, answer questions, and provide reassurance whenever I need it. Her customer service is exceptional, and I always feel completely looked after. I can’t recommend her highly enough.
May 30, 2026
Reply from Hays Travel - Mair Pennycook
Hello Emma, thank you so much for such a lovely review. It's always been a pleasure getting you booked. Really appreciate your support and your business. Thanks again. Mair.
Mair was very helpful in finding us as…
Mair was very helpful in finding us as a very large family, going away together, the package that we were looking for. Nothing was too much trouble to look at and tweaking things to suit. We are very much looking forward to the holiday and would recommend Mair to anyone looking to go away.
May 21, 2026
Reply from Hays Travel - Mair Pennycook
Hello Einir,
Thank you so much for leaving a lovely review. It was a pleasure to get you booked. Booking large groups can be tricky as sometimes everyone wants different things but I have to say, you were a dream to work with. Thank you again for booking with me. Mair.
Reply from Hays Travel - Mair Pennycook
Hello, many thanks for taking the time to leave a review. It was a pleasure to get you booked again and glad you found the booking process a good one. Many thanks - Mair.
Mair was very helpful and looked into…
Mair was very helpful and looked into all the various options for me. She made it very easy to book.
March 31, 2026
Reply from Hays Travel - Mair Pennycook
Many thanks for taking the time to leave a lovely review Dawn. It was a pleasure to help you find your holiday and to get you all booked up. Thanks again for your booking. Mair.
Booking with ease!
This is our third time booking with Mair. From the first message she was extremely professional and didn’t push us to book. Couldn’t be happier.
April 3, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Hannah. It was a pleasure to book your holiday and thank you so much for your continued support. Mair.
Mair is great to work with and always…
Mair is great to work with and always delivers a great service !
March 11, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review. Always a pleasure to get you booked. Thank you again for booking with me. Mair.
Mair was extremely patient
Mair was extremely patient with our holiday booking experience. We weren’t sure where to go on holiday. Every week I sent her ideas and Mair came back with so many suggestions of places to suit our exact needs. We are very grateful that her knowledge and experience helped us choose the perfect holiday . 🥂
February 9, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Karen. It was a pleasure working on your holiday and we got there in the end together.
Thanks again for your booking. Mair
Reply from Hays Travel - Mair Pennycook
Hello Lynne, many thanks for your review and for your booking. It was a pleasure to help you and get you booked. Many thanks again - Mair.
Reply from Hays Travel - Mair Pennycook
Many thanks for your kind review. It was a pleasure to get you booked. Thanks again for your booking. Mair.
Mair was so helpful and knowledgeable…
Mair was so helpful and knowledgeable and also very easy to talk to she couldn't do enough to help us sort our holiday out and also recommended things we hadn't even thought of. Mair took all the stress of us booking a holiday and also knowing we can call or message with any questions we have
January 23, 2026
Reply from Hays Travel - Mair Pennycook
Hello Val, thank you so much for your lovely review. It was a pleasure working with you to get your holiday booked. Thank you so much for booking with me. Mair.
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