I cannot recommend Mair highly enough! As first-time flyers, we had absolutely no idea where to start. Mair took all the stress away by guiding us through every step of the process with patience and... See more
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Booking with Mair Pennycook with Hays Travel is so easy and Mair goes out of her way to accommodate your every need for a great holiday! She has such an enthusiastic approach and is very knowledgea... See more
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We have been booking our holidays with Mair for a number of years and everyone has gone like clockwork. Mair is most helpful and professional in every aspect of her job, if we ask a question Mair wil... See more
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Mair was very approachable and helpful. Nothing was too much trouble for her. We asked for a few alternatives and she was very patient and accommodating. She made the whole experience easy and stress... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mair Pennycook, SA19, LLANGADOG, United Kingdom
- 01550534007
4.9
Excellent
96 reviews
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Mair was so helpful and knowledgeable…
Mair was so helpful and knowledgeable and also very easy to talk to she couldn't do enough to help us sort our holiday out and also recommended things we hadn't even thought of. Mair took all the stress of us booking a holiday and also knowing we can call or message with any questions we have
January 23, 2026
Reply from Hays Travel - Mair Pennycook
Hello Val, thank you so much for your lovely review. It was a pleasure working with you to get your holiday booked. Thank you so much for booking with me. Mair.
I always book my holidays with Mair
I always book my holidays with Mair
She couldn't be more helpful and knowledgeable
I have complete confidence that every holiday is well thought through allowing me to enjoy the whole experience
She is an absolute credit to Hays
January 19, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review. It was a pleasure to get you booked. Thanks again. Mair.
A very prompt response to my enquiry
A very prompt response to my enquiry, friendly and efficient member of Hays Travel.
January 1, 2026
Reply from Hays Travel - Mair Pennycook
Thank you so much for leaving a lovely review Delyth. Always a pleasure to get your holidays booked. Thanks - Mair.
Reply from Hays Travel - Mair Pennycook
Thanks for your lovely review Christine. Always a pleasure to book your holidays. Thanks again for your continued support. Mair.
Highly recommended
Mair is always so helpful in finding the right holiday, I have booked 6 holidays with her so far & I have always been pleased with the hotels & locations. Highly recommended
September 11, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Helen and thank you for being such wonderful customers. It's been a pleasure to book your holidays for you and I'll look forward to booking many more. Diolch - Mair.
Mair was amazing
Mair was amazing. We are a large family and nothing was too much for her. We booked the holiday within hours and her communication was second to none. Diolch
September 20, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Fiona. It was a pleasure to book your holiday. Thanks again for choosing me. Diolch - Mair.
Really helpful friendly and always…
Really helpful friendly and always answers my silly questions
September 12, 2025
Reply from Hays Travel - Mair Pennycook
Thanks for taking the time to leave a review Harriet. It's been no trouble at all and was glad to get you booked on what will be a fab holiday with lots of memories made. Thanks again for your booking. Mair.
Reply from Hays Travel - Mair Pennycook
Thanks Anwen. A pleasure to get you all booked. Thanks again for your booking and leaving a lovely review. Mair.
Highly Recommend – A True Travel Pro!
I cannot recommend Mair Pennycook Hays Travel highly enough! From the very first interaction Mair went above and beyond to make sure every detail of our trip was taken care of. She listened carefully to what we were looking for as we hadn’t been on a plane for 8 years.
Anytime I had a question—whether big or small—Mair answered promptly which made the whole experience completely stress-free.
Thanks to Mair’s expertise, we enjoyed an unforgettable holiday, filled with smooth flights stunning location & accommodation.
If you’re looking for a travel agent who treats your trip as if it were their own, look no further than Mair Pennycook Hays Travel. I’ll definitely be booking again.
May 20, 2025
Unprompted review
Reply from Hays Travel - Mair Pennycook
Thank you so much for such a lovely review Allana. Really appreciate you taking the time. It was a pleasure to get you booked and wonderful to hear that you had an amazing time.
I'll look forward to booking you again sometime. Thanks again. Mair.
Reply from Hays Travel - Mair Pennycook
Thanks Jess, always a pleasure. Thanks again for your booking. Mair.
Excellent service from Mair
Excellent service from Mair. Dealt with enquiry promptly and efficiently.
August 4, 2025
Reply from Hays Travel - Mair Pennycook
Thank you for your lovely review Caroline. It was a pleasure. Many thanks again for booking with me. Mair.
Mair had made booking easy
Mair had made booking easy. Priced matched a holiday i liked, booked quickly and professionally.
July 11, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for taking the time to leave a review. It was a pleasure and so pleased you you got the holiday you wanted. Thanks again for your booking. Mair.
Mair is excellent
Mair is excellent, she makes the process so easy and takes away any stress of booking a holiday. Don’t book any other way now. Thank you Mair
June 4, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Llinos. Always a pleasure to get you booked - thanks again for booking with me. Mair.
Mair is excellent
Mair is excellent, She makes booking through her soo easy and transition is done smoothly
June 4, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Sian. It was a pleasure to get you booked. Thanks again for booking with me. Mair.
I have always booked my holidays with…
I have always booked my holidays with Mair and have found her to be brilliant to deal with nothing is to much trouble even when it came to helping with visas
May 7, 2025
Reply from Hays Travel - Mair Pennycook
Thank you Caroline & Sam for leaving a lovely review and for booking all your holidays with me. It's a pleasure as always. Thanks - Mair.
Mair is so much more than just a travel…
Mair is so much more than just a travel agent. Mair is passionate about helping people find a holiday that meets all the parties needs. She offers years of knowledge of the industry to assist you in finding that dream vacation. Patient and helpful we wouldn’t book a holiday with anyone else!
May 3, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review. It was a pleasure from start to finish. Thank you so much for booking with me. Mair.
Mair is awesome
Mair is awesome. She has helped mẹ book everything for most of our holidays abroad. Easy. Profesional. Wonderful places.
April 10, 2025
Reply from Hays Travel - Mair Pennycook
Diolch Heiddwen! Thank you for taking the time to leave a lovely review. It's always a pleasure. Diolch - Mair.
Attentive
Attentive
Polite and understanding of needs
Efficient
Quick and thorough finding the best deal
Value for money
Explains and goes through everything
April 9, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for taking the time to leave me a review Margaret. So pleased I found you what you were looking for and got you booked. Thank you again for your booking. Mair.
Hays travel
Mair at hays travel was professional and had answers to all my questions. Always quick at replying and gave every detail needed. I recommend to anyone, and will be using Mair for all my holidays planned!
Thankyou!
March 27, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Amy. It was a pleasure to get you booked and to be a small part of your exciting family holiday. Thanks again for your booking - Mair.
So easy to book
So easy to book, everything is done for you. We just have to turn up at the airport. Great service.
March 21, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Ann. So pleased you find it easy to book through me. Appreciate your continued custom. Many thanks - Mair.
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