I cannot recommend Mair highly enough! As first-time flyers, we had absolutely no idea where to start. Mair took all the stress away by guiding us through every step of the process with patience and... See more
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Booking with Mair Pennycook with Hays Travel is so easy and Mair goes out of her way to accommodate your every need for a great holiday! She has such an enthusiastic approach and is very knowledgea... See more
Company replied
We have been booking our holidays with Mair for a number of years and everyone has gone like clockwork. Mair is most helpful and professional in every aspect of her job, if we ask a question Mair wil... See more
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Mair was very approachable and helpful. Nothing was too much trouble for her. We asked for a few alternatives and she was very patient and accommodating. She made the whole experience easy and stress... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mair Pennycook, SA19, LLANGADOG, United Kingdom
- 01550534007
4.9
Excellent
97 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Mair was brilliant
Mair was brilliant. Really helpful and accommodating. Giving clear options that met our requirements and also looked further when we tweaked our request from 7 nights to 10. Also, happy to take the time to go through everything and answer any additional questions. Would definitely recommend and also comfortably use again in the future.
June 13, 2024
Reply from Hays Travel - Mair Pennycook
Hello Llinos, thank you so much for taking the time to leave such a lovely review. It was a pleasure booking you and so pleased you were happy with the service. I'll look forward to booking more holidays for you in the future. Kindest regards Mair.
Outstanding service
Outstanding service. Mair is thorough, patient and knowledgable - would highly recommend her services
May 21, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review. It was a pleasure to work with you and so pleased we managed to get everything you wanted booked. Thanks again for taking the time to leave a review. Kindest regards - Mair.
Mair Pennycook was fab as always…
Mair Pennycook was fab as always getting my perfect holiday again
May 16, 2024
Reply from Hays Travel - Mair Pennycook
Thanks Tina, always a pleasure. Thanks for taking the time to write the lovely review.
Mair has helped my daughter to plan a…
Mair has helped my daughter to plan a trip for us, her parents. Has been extremely helpful, nothing too much trouble for her. All aspects of the trip taken care of and an explanation of everything given in detail. A warm and friendly service.
April 13, 2024
Reply from Hays Travel - Mair Pennycook
Hello Susan, Thank you so much for your kind review. It has been a pleasure helping you and Lowri get this wonderful trip booked. Thank you again for choosing me to book through. Kindest regards - Mair.
Fantastic service
Fantastic service, everything we asked for Mair took care of… arranged a brilliant holiday at short notice too 😊
March 12, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for a lovely review. It's been a pleasure from start to finish and so pleased we managed to get you all booked up. Thank you again for your booking, I hope you have the best holiday. Mair.
Very pleased with the experience
Very pleased with the experience. Mair is very patient and informative! Will use service again.
February 28, 2024
Reply from Hays Travel - Mair Pennycook
Hello Rhiannon, thanks so much for your lovely review and taking the time to write it.
It's been a pleasure and will look forward to booking many more of your future holidays.
Thanks again
Mair
e just find Mair Pennycook so…
We just find Mair Pennycook so helpfull,always deliver first class for what we ask for.Would not go anywhere else.Told our daughter and she has booked, can't say anymore than that.
February 22, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for your wonderful review. Always a pleasure to book your holidays. As always, really appreciate your support in booking with me.
Wonderful care and listening to our…
Wonderful care and listening to our needs as I am travelling with my daughter and niece and it has been like herding kittens
Found just the holiday that we wanted and fitted our needs
Thank you
February 3, 2024
Reply from Hays Travel - Mair Pennycook
Thank you for your lovely review Carroll. No bother at all and was a pleasure to book you. Thanks again - Mair.
Great customer service!
Easy to contact, very responsive to messages and open to change in circumstances.
Knowledgable and patient when organised for a big group!
February 4, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for your kind review. It's been a pleasure to book you all and I hope you have a fabulous time. Look forward to booking you again in the future. Kind regards Mair.
Mair is a fantastic travel agent
Mair is a fantastic travel agent. Nothing is ever too much bother and is very accommodating for every need. We will always turn to Mair for all of our holiday needs!!
January 5, 2024
Reply from Hays Travel - Mair Pennycook
Hello Kizzie, Thank you so much for your kind comments. It's always a pleasure and I will look forward to booking many more holidays for you in the future. Thank you - Mair.
Helpful and informative
Helpful, happy to offer advice when requested. Could price match deals found online.
January 6, 2024
Reply from Hays Travel - Mair Pennycook
Hello Kathryn, Thanks so much for your kind review. Appreciate you booking with me and will look forward to booking more holidays for you in the future. Thanks, Mair.
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