I cannot recommend Mair highly enough! As first-time flyers, we had absolutely no idea where to start. Mair took all the stress away by guiding us through every step of the process with patience and... See more
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Booking with Mair Pennycook with Hays Travel is so easy and Mair goes out of her way to accommodate your every need for a great holiday! She has such an enthusiastic approach and is very knowledgea... See more
Company replied
We have been booking our holidays with Mair for a number of years and everyone has gone like clockwork. Mair is most helpful and professional in every aspect of her job, if we ask a question Mair wil... See more
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Mair was very approachable and helpful. Nothing was too much trouble for her. We asked for a few alternatives and she was very patient and accommodating. She made the whole experience easy and stress... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mair Pennycook, SA19, LLANGADOG, United Kingdom
- 01550534007
4.9
Excellent
96 reviews
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So easy to book
So easy to book, everything is done for you. We just have to turn up at the airport. Great service.
March 21, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Ann. So pleased you find it easy to book through me. Appreciate your continued custom. Many thanks - Mair.
Mair was very professional and…
Mair was very professional and understanding. Presenting us with good choices with various options. It was so nice to have her organising our holiday. She's a true asset to your company.
March 15, 2025
Reply from Hays Travel - Mair Pennycook
Hello Zoe, Thank you so much for your lovely review. Really appreciate you taking the time to write it. It was a pleasure to help and to get you all booked on what looks like a fantastic holiday. Many thanks again for booking with me. Mair.
Exceptional experience!
Always a fantastic experience with Mair, it's her attention to detail that really makes a difference. No matter what our needs she always seems to provide our perfect package, really taking the headache out of planning multi location trips! Would definitely recommend!
February 25, 2025
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review. It was a pleasure to get you booked and so glad it was all stress free for you. Thanks again.
Mair was extremely patient as we worked…
Mair was extremely patient as we worked through various options and alternative hotels. Nothing was too much hassle. Very professional, friendly and a great service!
February 7, 2025
Reply from Hays Travel - Mair Pennycook
Hi Emily, Thanks so much for your kind review. Happy to have helped and to get you booked. Was a pleasure. Thanks again for your booking. Mair.
Mair made the booking easy and…would book again with her
Mair made the booking easy and answering any questions we had.
February 5, 2025
Reply from Hays Travel - Mair Pennycook
Many thanks for leaving a lovely review. Always a pleasure. Thanks - Mair.
We booked a short break with Mair…
We booked a short break with Mair recently. The service was excellent. Highly recommended.
February 1, 2025
Reply from Hays Travel - Mair Pennycook
Thanks so much for taking the time to leave such a lovely review. It was my pleasure to get you all booked up. Thanks again - Mair.
First holiday made easy
As someone who’s never booked a holiday before Mair was incredibly helpful with all my questions. She made the whole experience simple and hassle free. Highly recommended.
January 30, 2025
Reply from Hays Travel - Mair Pennycook
Hi Paul,
Thanks so much for leaving such a lovely review. It was a pleasure and so glad it was as easy as possible for you. Look forwarding to booking many more for you. Thanks - Mair.
Mair is always so professional
Mair is always so professional, never pushy, just finds you such great deals and price matches whatever you find.
Great service, quick and efficient.
January 8, 2025
Reply from Hays Travel - Mair Pennycook
Thanks so much for leaving a lovely review Catrin. Always a pleasure and so pleased I managed to find you something you wanted. Thanks - Mair.
Reply from Hays Travel - Mair Pennycook
Thanks for your review.
Mair goes above and beyond to help us…
Mair goes above and beyond to help us find the right holiday - this is the second time we’ve booked with her and she makes everything so easy for us 😊😊
We Highly recommend her to family and friends ⭐️
November 16, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review. It's always a pleasure to find the right holiday and to get you all booked. Thank you again for your bookings - your support is much appreciated. Diolch - Mair.
Lanzarote week before Christmas 😊
Mair was so helpful. I was totally clueless and Mair made everything a dream. Exactly what I needed. She looked for everything I asked for and was more than accommodating for changes. I would highly recommend her to anyone wanting to book. Fantastic service.
November 9, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Rachel. Was a pleasure working with you and so pleased we managed to get something booked. Many thanks - Mair.
Reply from Hays Travel - Mair Pennycook
Thank you Meirwen. Always a pleasure. Thanks - Mair.
Reply from Hays Travel - Mair Pennycook
Thanks for your lovely review Carys and thanks for booking with me again. Diolch - Mair.
Very helpful
As always Mair very efficient and very helpful - a pleasure to "do business with" (as they say) :)
September 28, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much Jackie for taking the time to leave a review. Always a pleasure to book holidays for you. Many thanks - Mair.
Excellent service and comprehensive…
Excellent service and comprehensive advice on our summer holiday. Mair made the whole process quick, easy and stress free.
September 3, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Menna. Always a pleasure to book your holidays. So glad you felt it was stress free. Thanks again for your booking - Mair.
Excellent service
Mair was extremely helpful from start to finish. Even when I asked her to check a few other things for me right at the end. Thank you x
September 7, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for taking the time to leave a lovely review. It has been a pleasure to be a small part in what I think will be a wonderful trip. Thanks again for your booking. Mair.
Finding a holiday so that I could join my friend.
Finding a holiday so that I could join a friend who had already booked but no more availability with that company. This was done quickly and efficiently.
August 21, 2024
Reply from Hays Travel - Mair Pennycook
Hello Ann, Many thanks for taking the time to leave a review. So glad I was able to find the holiday so that you could join your friends. Thanks again for your booking and leaving a lovely review. Kind regards - Mair.
Mair is excellent
Mair is excellent. She always find the best holiday for us depending on what we're looking for or where we want to go. Took care of everything for us. Couldn't ask for better.
August 17, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much for your lovely review Eimear. Always a pleasure and so pleased you booked with me again. Thank you - Mair.
Outstanding service provided by Mair
Outstanding service provided by Mair. She patiently heard my list of wants and did her utmost to find a fabulous package holiday for us. Booking was super simple and extremely informative.
August 21, 2024
Reply from Hays Travel - Mair Pennycook
Hi Lizzy, Thank you so much for a lovely review. It was a pleasure to get you all booked up. Thanks - Mair.
Mair has been as usual fantastic and so…
Mair has been as usual fantastic and so patience with me while I try to make a decision .
She gave me lots of options of holiday all of which met the criteria I give her . She then assisted me in getting the best holiday for us as a family
August 15, 2024
Reply from Hays Travel - Mair Pennycook
Thank you so much Kate for a lovely review. It's been a pleasure as always. Thanks - Mair.
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