My local Hays travel has very friendly, knowledgeable staff who take the time to listen and provide the exact service that you want/expect. I still prefer to book face to face and I can always pop int... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made welcome as soon as we entered the shop. Michelle was really helpful going through the cruise lines that were appropriate, and finding the answers to our numerous questions. The booking process wa... See more
Company replied
We always use hays travel, quick and easy the assistance listen to my enquiries and look for the best options. Their assistance are very pleasant wouldn’t go anywhere else.
Company replied
Our experience was made 100% easier after we met Bethany, she was so calm and collected with all the booking process and all of our constant questions. This is our first cruise so we didn’t know wha... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 18 Four Seasons Centre, NG18 1SU, Mansfield, United Kingdom
- 01623333964
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I found tom to be very helpful kind and…
I found tom to be very helpful kind and very nice to talk too.
February 19, 2026
Reply from Hays Travel - Mansfield
Thank you for your kind comments
Tom :)
The young lady who looked after us was…
The young lady who looked after us was very good nothing was to much trouble for her, she was very polite and knowledgeable it was a first class experiance thank you very much
February 18, 2026
Reply from Hays Travel - Mansfield
Larry edwards ,
We appreciate you taking the time to share your experience. We're so glad to hear that our team member was helpful, polite, and knowledgeable!
Mansfield, Hays Travel
Reply from Hays Travel - Mansfield
Thank you for your comments, also a pleasure to book your holidays
Anna :)
First class service
First class service. Looked after very well, everything we wanted was catered for. Very efficient, very pleasant and very knowledgeable. Could not have asked for more, well done to Michelle. Thank you very much.
February 16, 2026
Reply from Hays Travel - Mansfield
Thank you for your kind comments, it was a pleasure
Michelle :)
Bronze was helpful
Bronze was helpful, patient and attentive, great service at mansfield
February 17, 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely review, have a lovely holiday! Bronte :)
Very efficient
Anna was very efficient. She was very adept in the use of the systems that quickly allowed us to compare the options we were interested in. She was very thorough and professional. To cap it all off she was a lovely, friendly lass.
February 17, 2026
Reply from Hays Travel - Mansfield
Thank you for your lovely review, Trevor. Have a lovely time. Anna :)
Reply from Hays Travel - Mansfield
Diane,
We appreciate you sharing your experience and are so happy that we could assist you so well. Thank you!
Hays Travel Mansfield - Katie
Villa in Menorca
Michelle dealt was us. She was extremely helpful, knowledgeable and helpful. Our booking wasn’t straightforward but she persevered and found us exactly what we wanted. We were delighted with the excellent service we received.
February 3, 2026
Reply from Hays Travel - Mansfield
We appreciate you taking the time to leave us a review. We are happy to hear that you were delighted with the service you received and that we found you exactly what you wanted despite the challenges.
Michelle :-)
Natalie was very helpful got my holiday…
Natalie was very helpful got my holiday sorted very quickly and smoothly
February 15, 2026
Reply from Hays Travel - Mansfield
We appreciate you sharing your experience. We are so pleased to hear that your holiday was sorted quickly and smoothly for you.
Natalie - Hays Travel Mansfield
Dealt with very efficiently by Michelle
February 12, 2026
Reply from Hays Travel - Mansfield
We're happy to hear that you were dealt with efficiently. Thank you for your positive feedback; we appreciate it.
Michelle
A very helpful friendly girl
A very helpful friendly girl, we couldn’t get our original holiday but she happily spent a while helping us find another destination, we’ll definitely use hays travel for any future holidays
February 7, 2026
Reply from Hays Travel - Mansfield
It was my pleasure to be able help you both with your holiday. I hope you have the best time in Bath and stone henge. Thank you for booking with us. Rosie:)
We all ways book hays because we get…
We all ways book hays because we get good service
February 14, 2026
Reply from Hays Travel - Mansfield
Thank you both for booking with us again and so pleased things worked out for you. You have a great time in Benidorm. Michelle :-)
Staff members are always willing to go…
Staff members are always willing to go above and beyond to help
February 6, 2026
Reply from Hays Travel - Mansfield
Mike,
We appreciate your kind words and are so happy we could help you in booking your holiday! Katie
Hays Travel
Natalie was very for her professional…
Natalie was very for her professional and polite explained everything to me put up with me. Keep going in two or three times and when I’ve made my decision, Anna did the paperwork and things and she was also very good and said that she was put it on to Natalie‘s account, which I thought was very nice. A good experience all around really and very helpful.
February 12, 2026
Reply from Hays Travel - Mansfield
Susan Van Pelt,
We're so happy to hear that you had a good experience. It's great to know that our team were professional, polite, and helpful while assisting you. We appreciate your kind words! Thank you for booking with us. Natalie
Hays Travel
GReat staff and service
February 11, 2026
Reply from Hays Travel - Mansfield
Thankyou for your kind words - Rosie
Reply from Hays Travel - Mansfield
We appreciate your continued support and are so happy that everything went well for you once again. Thank you!
Katie :)
Very helpful,pleasent attitude
Very helpful,pleasent attitude, lots of time taken to suit our needs
February 4, 2026
Reply from Hays Travel - Mansfield
Thankyou for your lovely words and booking your insurance with us
Tom :)
Reply from Hays Travel - Mansfield
Thank you so much for booking with us. It was great to meet you. Bronte :)
Reply from Hays Travel - Mansfield
David Murray,
We're happy to hear that our assistance with your holiday cruise was helpful. Thank you for your feedback.
Hays Travel
The lady with whom I spoke was very…
The lady with whom I spoke was very polite and knowledgeable. As this was the first time I had booked this type of holiday, the representative was very patient and went through things fully. This gave me understanding and the reasoning behind options so allowing for a confident choice in the option chosen
February 8, 2026
Reply from Hays Travel - Mansfield
Thank you for your kind comments, I wish you all a lovely holiday Tracey :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.