Young man listened helped me get a booking on a cruise I’ve always wanted to go on.. even the challenges of a solo traveller … quickly & efficiently achieved a good result ( although I object for payi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used the Marple branch to book my honeymoon. I had no idea where to start as its a little overwhelming for such a important holiday. Tracey is a diamond! She asked me questions found out what our li... See more
Company replied
As always it was marvellous service at the Marple Hays. Friendly knowledgeable and efficient. They made sure we were able to take advantage of all the offers available for our booking...a bonus!
Company replied
We decided to book at the shop, in preference to booking on line and are so pleased that we did. The assistant who took our booking (Pauline) was really helpful and patient. She listened carefully to... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Market Street, SK6 7AD, Marple, United Kingdom
- 01615328991
5.0
Excellent
780 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful and friendly!
Really friendly helpful staff....Happy to chat through your plans.....All details sent through on email promptly. Lisa booked my holiday and was lovely x
May 20, 2026
Reply from Hays Travel - Marple
Thank you for your lovely review and for booking with the Marple team :)
Tracy
Amelia was very helpful,knowledgable &…
Amelia was very helpful,knowledgable & pleasant.
My past experience with Hays has always been positive & I like to support my local business.
May 15, 2026
Reply from Hays Travel - Marple
Hi Sue,
Thank you so much for your kind review, we are glad you had a good booking experience and hope you have a spectacular holiday!
- Amelia
Quick & efficient!
Young man listened helped me get a booking on a cruise I’ve always wanted to go on.. even the challenges of a solo traveller … quickly & efficiently achieved a good result ( although I object for paying for 2 people).. I am happy & impressed.
May 7, 2026
Reply from Hays Travel - Marple
Thank you for your kind words and for booking with myself at Hays Travel Marple :)
Jonathon.
Staff are superb in the Marple shop I…
Staff are superb in the Marple shop I only book my flights and holidays through them.
March 28, 2026
Reply from Hays Travel - Marple
Hi Michael,
Thank you so much for the kind reply! I'm glad you had a good experience booking with Gill and I will let her know! We hope you have a lovely holiday.
We're lucky to have a travel agent like Hats on our high street
As always it was marvellous service at the Marple Hays. Friendly knowledgeable and efficient. They made sure we were able to take advantage of all the offers available for our booking...a bonus!
May 9, 2026
Reply from Hays Travel - Marple
Sandra Thornton,
We appreciate your wonderful feedback regarding the service you received at our Marple branch. We're happy to hear that our team's knowledge and efficiency ensured you got the best offers for your booking!
Kind Regards
Hays Travel Marple
Great Service
Staff are always helpful
Patient and friendly
Nothing too much trouble
Always use Hays now
May 8, 2026
Reply from Hays Travel - Marple
Thank you for your kind words and for booking with us at Hays Travel Marple :)
Tracey is a credit to the team!
I used the Marple branch to book my honeymoon. I had no idea where to start as its a little overwhelming for such a important holiday. Tracey is a diamond! She asked me questions found out what our likes and dislikes were. We then found the perfect place and she constantly price checked and emailed the hotel to get further information etc. Nothing was too much for her. She is a credit to the team! The process to book was quick and easy. Thank you for helping us choose our dream honeymoon!
April 30, 2026
Reply from Hays Travel - Marple
Toni Fitzgerald,
We appreciate you taking the time to share your experience booking your honeymoon. We're so happy to hear that we could help you find the perfect destination and that you found the booking process quick and easy. We wish you all the best!
Kind Regards
Tracy
Great staff and service
May 2, 2026
Reply from Hays Travel - Marple
customer,
We appreciate you taking the time to share your experience with us, and we are so happy to hear you enjoyed our staff and service.
Kind Regards
Hays Travel Marple
Hays travel are very helpful and always…
Hays travel are very helpful and always find you the best price, they are great for advice too.
May 1, 2026
Reply from Hays Travel - Marple
Thank you for your kind feedback and for booking with us at Hays Travel Marple :)
Jonathon.
The young lady was very helpful
The young lady was very helpful, quick and easy to talk to, she's an asset to your company
April 29, 2026
Reply from Hays Travel - Marple
Hi Donna,
Thank you for your kind words! I am glad you had a good booking experience and hope you have an amazing holiday!
-Amelia :)
Reply from Hays Travel - Marple
Thank you for your kind feedback and for booking with us at Hays Travel Marple :)
Pauline at the Marple branch was so…
Pauline at the Marple branch was so warm and welcoming and went above and beyond! Extremely happy with everything! Wouldn’t hesitate to recommend.
April 28, 2026
Reply from Hays Travel - Marple
Thank you so much for your brilliant feedback.
It was a pleasure meeting you both and booking your dream holiday.
Kind Regards
Pauline
Amelia was very helpful
Amelia was very helpful, pleasant, friendly while being very professional.
Booked a cruise and will be back to book another.
April 26, 2026
Reply from Hays Travel - Marple
Hi Aileen,
Thank you so much for the kind review! I am glad we got your cruise booked and I hope you have an amazing time!
Gill was amazing
Gill was amazing. Very knowledgeable, lots of personal experience, she couldn’t do enough for us. I would definitely recommend her.
April 26, 2026
Reply from Hays Travel - Marple
Hi,
Thank you so much for the kind review! We will pass this on to Gill and we hope you have an amazing holiday!
A very helpful and patient lady dealt…
A very helpful and patient lady dealt with us with a smile.
April 19, 2026
Reply from Hays Travel - Marple
Hi Micheal,
We are glad you had a pleasant booking experience and thank you for the kind review! We hope you have a lovely time!
Really friendly and helpful
Really friendly and helpful. Booked our holiday at Marple branch 18th of April. Having not booked a holiday for a while it was quite daunting but Jonathan put us at ease and everything was done in a jiffy
April 18, 2026
Reply from Hays Travel - Marple
Thank you for your kind words and for booking with us at Hays Travel Marple :)
Jonathon.
Pauline was extremely helpful
Pauline was extremely helpful, we couldn’t find anything for this year that fitted with our dates, so I asked Pauline to find something for next year, she found something and emailed me later that day and when I went in the next day Pauline booked everything without any fuss, we are looking forward to a cruise around Scotland next year, thank you very much Hays and specially Pauline 🛳️
April 17, 2026
Reply from Hays Travel - Marple
Mary Fielding,
We appreciate you sharing your experience. We're so happy to hear that our team member was helpful in finding and booking your cruise around Scotland for next year. Thank you for your positive feedback!
Kind Regards
Hays Travel Marple
Reply from Hays Travel - Marple
Thank you for your great comments..
Pauline
Staff friendly and welcoming.
April 2, 2026
Reply from Hays Travel - Marple
P Chorlton,
We appreciate you sharing your experience with us; we are so happy to hear that you found our staff friendly and welcoming.
Regards
Jamie
Hays Travel Marple
As usual professional friendly &…
As usual professional friendly & efficient service thank you Pauline
April 11, 2026
Reply from Hays Travel - Marple
Lyn,
We appreciate you taking the time to share your positive experience with us. We are so happy to hear that our service was professional, friendly, and efficient!
Kind regards
Pauline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.