Hays Travel - Marple Reviews 

836
TrustScore 5 out of 5

5.0

2B Market Street, SK6 7AD Marple, GB


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Rated 5 out of 5 stars

We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more

Company replied

Rated 5 out of 5 stars

Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more

Company replied

Rated 5 out of 5 stars

Excellent service, Eve was very patient with us. (three old ladies!) booking a holiday together. We have used Hays several times and always been very satisfied.

Company replied

Rated 5 out of 5 stars

I have booked holidays with hays 3 times and just got back from my recent holiday to Rhodes the hotel was fantastic staff and food we decided to book the same hotel again for next year. Spoke to Tracy... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2B Market Street, SK6 7AD, Marple, United Kingdom

  • 01615328991

5.0

Excellent

TrustScore 5 out of 5

836 reviews

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5.0

All reviews

(836)

124,458 reviews in the last 12 months

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Rated 5 out of 5 stars

I have used gill 10plus years to book…

I have used gill 10plus years to book out holidays and always get the same great service

June 9, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thankyou for your loyalty with booking your holidays at Hays Travel Marple. It is always lovely to book your next adventure Best wishes Gill xx

Rated 5 out of 5 stars

hays travel marple made me feel very…

hays travel marple made me feel very welcome spending time with me as you looked throu diffirent hotels and holidays it was very much appreciated see you all again soon

June 5, 2026
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Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

Despite not knowing quite what I had in…

Despite not knowing quite what I had in mind, the agent was not put off by my indecision and was able to find a package to suit me very quickly and to make the booking smoothly. Much easier than trying to do it myself.

June 4, 2026
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Reply from Hays Travel - Marple

Mrs Helen James,

We're so happy our agent could assist you in finding the perfect package quickly and smoothly. We appreciate your kind words!

Kind Regards
Hays Travel Marple

Rated 3 out of 5 stars

Service good as usual

Service as usual, helpful and friendly but delayed 4 days by lack of Internet connection.

June 3, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for booking with us at Hays Travel Marple. As per our telephone conversation today, thank you for your understanding whilst our systems were down and we were awaiting a replacement router to restore our connection. We were pleased to secure your booking once we were restored successfully.

Jonathon,
Branch Manager.

Rated 5 out of 5 stars

Super.

Helpful, knowledgeable, listened to what I wanted then we booked.

May 30, 2026
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Reply from Hays Travel - Marple

Thank you for your kind words and for booking with Hays Travel Marple :)

Rated 5 out of 5 stars

James Hardie

Lovely staff . Excellent service .

May 26, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for the kind review! We are glad you had a good booking experience and hope you have a great holiday!

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Went in to the shop with three things to discuss. All dealt with efficiently and another fantastic holiday booked. Thanks.,

May 30, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Hi Sue,
Thank you for the kind review! We are glad you had a good booking experience with Gill and hope you have an amazing holiday!

Rated 5 out of 5 stars

Always use Hayes travel

Always use Hayes travel, Marple, helpful and knowledgeable staff.

May 17, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with our Marple Team :)

Rated 5 out of 5 stars

Very friendly staff explained…

Very friendly staff explained everything bout holiday was very helpful from start to finish .

May 17, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with the Marple Team :)

Rated 5 out of 5 stars

Super helpful and friendly!

Really friendly helpful staff....Happy to chat through your plans.....All details sent through on email promptly. Lisa booked my holiday and was lovely x

May 20, 2026
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Reply from Hays Travel - Marple

Thank you for your lovely review and for booking with the Marple team :)

Tracy

Rated 5 out of 5 stars

Amelia was very helpful,knowledgable &…

Amelia was very helpful,knowledgable & pleasant.

My past experience with Hays has always been positive & I like to support my local business.

May 15, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Hi Sue,

Thank you so much for your kind review, we are glad you had a good booking experience and hope you have a spectacular holiday!
- Amelia

Rated 5 out of 5 stars

Quick & efficient!

Young man listened helped me get a booking on a cruise I’ve always wanted to go on.. even the challenges of a solo traveller … quickly & efficiently achieved a good result ( although I object for paying for 2 people).. I am happy & impressed.

May 7, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with myself at Hays Travel Marple :)

Jonathon.

Rated 5 out of 5 stars

Staff are superb in the Marple shop I…

Staff are superb in the Marple shop I only book my flights and holidays through them.

March 28, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Hi Michael,
Thank you so much for the kind reply! I'm glad you had a good experience booking with Gill and I will let her know! We hope you have a lovely holiday.

Rated 5 out of 5 stars

Great Service

Staff are always helpful
Patient and friendly
Nothing too much trouble
Always use Hays now

May 8, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Thank you for your kind words and for booking with us at Hays Travel Marple :)

Rated 5 out of 5 stars

Tracey is a credit to the team!

I used the Marple branch to book my honeymoon. I had no idea where to start as its a little overwhelming for such a important holiday. Tracey is a diamond! She asked me questions found out what our likes and dislikes were. We then found the perfect place and she constantly price checked and emailed the hotel to get further information etc. Nothing was too much for her. She is a credit to the team! The process to book was quick and easy. Thank you for helping us choose our dream honeymoon!

April 30, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Toni Fitzgerald,

We appreciate you taking the time to share your experience booking your honeymoon. We're so happy to hear that we could help you find the perfect destination and that you found the booking process quick and easy. We wish you all the best!

Kind Regards
Tracy

Rated 5 out of 5 stars

The young lady was very helpful

The young lady was very helpful, quick and easy to talk to, she's an asset to your company

April 29, 2026
Hays Travel - Marple logo

Reply from Hays Travel - Marple

Hi Donna,
Thank you for your kind words! I am glad you had a good booking experience and hope you have an amazing holiday!
-Amelia :)

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