We had ideas about a trip to Venice and had done some research. Pauline took us through all the options and helped us structure a great flight and hotel. What impressed us was how thorough the chat wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jonathan took time to find all available flights and decide which was most appropriate for us. He's always very helpful
Company replied
Jonathan listened to our needs and checked several products to ensure we chose the right holiday for us. He was polite friendly and met our needs. He printed out our choice and gave us information... See more
Company replied
We were booking a family holiday for 13 people, adults and children and some travelling on different dates so it was quite complicated but Tracy expertly guided us through the whole thing. Nothing was... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2B Market Street, SK6 7AD, Marple, United Kingdom
- 01615328991
5.0
Excellent
838 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very helpful advisor who booked a…
A very helpful advisor who booked a holiday for me
August 19, 2025
Reply from Hays Travel - Marple
Thanks for your lovely review! we're so pleased we could make booking your holiday easy and enjoyable :) - the team at Hays Travel Marple
travelling somewhere new
It's a long time since we used a local travel agent & if we are going somewhere new it's good to get advice
August 7, 2025
Reply from Hays Travel - Marple
Thank you for your lovely review! We're so pleased you found our advice helpful for your trip. It's always exciting to help customers discover somewhere new, and we would be delighted to assist with your future adventures too :) - Kadie and the team at Hays Travel Marple
Very pleasant to deal with listened to…
Very pleasant to deal with listened to our requirements and checked we understood what we were purchasing. Good communication
August 14, 2025
Reply from Hays Travel - Marple
Thank you for your kind words & for booking with Hays Travel Marple :)
Friendly young man nothing seemed a…
Friendly young man nothing seemed a problem to him
August 12, 2025
Reply from Hays Travel - Marple
Thank you for your lovely review. I will pass this on to Jonathon on his return
Pauline
Reply from Hays Travel - Marple
It was an absolute pleasure meeting you both. Thank you for your brilliant comments.
Kind Regards
Pauline
San and Antonio
Just a good friendly service with very helpful staff explainig things and sorting everything out.Making booking our holiday hassle free.
July 22, 2025
Reply from Hays Travel - Marple
Thank you for your kind words and for booking with Hays Travel Marple :)
Went in not really knowing what we…
Went in not really knowing what we wanted and the advisor jonathon went above and beyond to help us find what we wanted .notging was to much trouble.i hwve booked with hays travel several time and every time i go in i am always impressed with there eagerness to help us get the besg holidsy for the best price.would highly reccomend this travel firm
August 2, 2025
Reply from Hays Travel - Marple
Thank you for your kind words and for booking with Hays Travel Marple :)
I had a lovely visit at Marple Branch…
I had a lovely visit at Marple Branch the New Manager dealt with our holiday.
He was very helpful and explained all info of our holiday .
Love the staff in this branch as they are so friendly and helpful.
July 31, 2025
Reply from Hays Travel - Marple
Thank you for your kind words and for booking with Hays Travel Marple :)
From the moment I walked in to the…
From the moment I walked in to the shop, the lady greeted me with a warm smile, and was very professional, listening to where I wanted to travel, for my special holiday for me and my wife's 60th birthday and our anniversary of 20 years, the lady helped me pick a beautiful hotel in sa coma. Hipotels Mediterraneo, which me and my wife are really looking forward to, left the marple hays travel shop very satisfied and very happy, the lady gets 10 out of 10 for talking and listening to me about my special holiday with my wife, I would definitely recommend marple hays travel shop to family and friends. 👏👏👏👏👏👍😎.
July 26, 2025
Reply from Hays Travel - Marple
Thank you Joseph for your lovely review :) It was great seeing you and a pleasure booking your holiday, we look forward to seeing you again in store - Kadie and the team at Hays Travel in Marple
Reply from Hays Travel - Marple
Thank you for your kind words and for booking with us at Hays Travel Marple :)
Excellent service
Excellent service. Got fixed up in a 5* hotel at a price cheaper than one lower rated. Also the overall costs were much cheaper fer me - a single traveller - than anything I found trawling through the net. Will definately use you again.
July 10, 2025
Reply from Hays Travel - Marple
Thank you so much for these wonderful comments. Tracy is a true asset to our store. I will pass this onto Tracy
Pauline
Reply from Hays Travel - Marple
Thank you Nichola for your fantastic comments.
Pauline
Pauline is a superstar!
Pauline of Marple branch was so patient and attentive to my requirements. She went above and beyond to get me the perfect holiday.
July 16, 2025
Reply from Hays Travel - Marple
Thank you so much for your brilliant comments. It was a real pleasure booking your dream holiday. Thank you so much for trusting me with this.
Pauline
Reply from Hays Travel - Marple
Thank you for your lovely review Rachel, we look forward to seeing you in store again soon- The team in Marple
Very nice welcome by staff made you…
Very nice welcome by staff made you feel you were
special , answered every question with confidence
was in touch with coach tour Company within minutes
to see what was available on the dates we required this
was the second occasion with the last two months and
everything was arranged and paid for and we were given paperwork explaining all details''
June 28, 2025
Reply from Hays Travel - Marple
Mr Harrison it was a real pleasure servicing your booking and a pleasure to meet you.
Thank you for your lovely comments
Pauline
Prompt Service and very helpful and…
Prompt Service and very helpful and pleasant customer service.
July 1, 2025
Reply from Hays Travel - Marple
Thank you for your lovely review, we look forward to seeing you in store again :) - Marple team
First time experience …
This is the first time booking with Hays travel and we will definitely be going with them again. Everything was straightforward with no hassle.
Pauline was very welcoming and knew her stuff, she was also very helpful when we asked questions relating to medication. We will be asking for her again with future holidays.
July 1, 2025
Reply from Hays Travel - Marple
Thank you Karen for your brilliant review. It was a pleasure meeting you and booking your holiday for you. Hopefully many more to come.
Pauline
Polite informative staff
Polite informative staff. Gillian was really helpful and provided lots of information and support. Very knowledgeable and easy to deal with.
June 24, 2025
Reply from Hays Travel - Marple
Thank you for booking your holiday with me at Hays Travel Marple. It was a pleasure to find you a holiday to suit your requirements. I look forward to seeing you on your return to hear all about.
Kind Regards
Gill Hays travel Marple
Helpful and lovely
I spoke to Tracy and she was amazing in giving us advice and help and the time to choose the perfect holiday for a girls holiday.
This is my second holiday iv booked with hays travel :)
June 20, 2025
Reply from Hays Travel - Marple
Thank you Leanne for your lovely review and for booking with the marple team, we hope you have a wonderful time.
Excellent service
Excellent service, very professional, knowledgeable and friendly. I would use Hays Travel again for future holidays.
June 10, 2025
Reply from Hays Travel - Marple
Thank you for your lovely review of Marple, we look forward to seeing you again in store soon x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.