Our travel specialist Mary Carrol was brilliant, we’ve used her services before and makes the whole process easy and enjoyable. Priced up the hotel we asked for, then offered alternatives but also... See more
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Mary is an excellent were well trusted hays travel employee and we would have no hesitation in using her again to book another holiday. She always goes above and beyond to help you out and answers all... See more
Company replied
You must contact Mary Carroll before booking your holiday she’s so helpful and knowledgeable about resorts and hotels based on personal requirements. Mary truly helps choose the right hotel, and exce... See more
Company replied
There's no fuss booking with your Hays travel consultant. Mary takes care of everything for us from Start to finish. We trust her advice on resorts and accommodation and she ensures all the details ar... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mary Carroll, DH6 1EQ, Darlington, United Kingdom
- 0191 3036878
5.0
Excellent
320 reviews
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Very helpful throughout our selection…
Very helpful throughout our selection process, great options and advice in helping us choose our destination
July 11, 2026
Fantastic service from Mary as usual.
July 6, 2026
Excellent service
June 29, 2026
Holiday Booking
Yet again, got exactly what I was after, from a very professional and friendly travel consultant.
June 22, 2026
Mary was very helpful and professional…
Mary was very helpful and professional in helping book our holiday. She got the best price for us and sorted everything for us so booking with Hays was so easy and will do it again.
Thanks Mary!
June 1, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Mary Carroll
Thanks Janice x
Outstanding service
Outstanding service as always from Mary.
Always goes above and beyond to give the best service.
May 13, 2026
Reply from Hays Travel - Mary Carroll
Thank you Denise x
Excellent service with Mary as always
Excellent service with Mary as always, I would not go anywhere else for a holiday booking.
May 10, 2026
Reply from Hays Travel - Mary Carroll
Thank you Carl x
Reply from Hays Travel - Mary Carroll
Thank u andrea x
Mary - 5 star!
Mary was such a great help, made everything so straight forward to book my holiday that I find stressful! Couldn’t be happier!x
May 2, 2026
Reply from Hays Travel - Mary Carroll
Thanks xx
Great Service
Mary was very helpful, polite and friendly. The booking was hassle-free and cheaper than a quote from elsewhere.
Would certainly book with her again.
April 29, 2026
Reply from Hays Travel - Mary Carroll
Thanks Julie x
Mary is fabulous
Mary is fabulous. Finds the best deals and contacts us straight away. Brilliant service
April 16, 2026
Reply from Hays Travel - Mary Carroll
Thanks so much Pauline x
Mary is the best
Mary is the best. Another holiday booked with no stress and fuss. Simple process and fabulous service as always. Thank you x
April 7, 2026
Reply from Hays Travel - Mary Carroll
Thanks deb as always x
Mary is an excellent were well trusted…
Mary is an excellent were well trusted hays travel employee and we would have no hesitation in using her again to book another holiday. She always goes above and beyond to help you out and answers all of your worries and questions promptly. Well done Mary Birkett
March 13, 2026
Reply from Hays Travel - Mary Carroll
Thanks x
Great service
Great service. Mary is very knowledgeable and helpful. Would definitely recommend and will use again
February 10, 2026
Reply from Hays Travel - Mary Carroll
Thank you for booking again x
Prompt help and easy booking with Mary
Prompt help and easy booking with Mary, as usual.
March 4, 2026
Reply from Hays Travel - Mary Carroll
Thanks again Carole x
GREAT CUSTOMER SERVICE
We were totally happy with the service and efficient way Mary handled booking our holiday to Gran Canaria. We received our confirmation paper very quickly. We would definitely use her again
February 28, 2026
Reply from Hays Travel - Mary Carroll
Thank you so much David
Excellent service
Mary always finds what we need and takes care of everything for us. Highly recommended
February 13, 2026
Reply from Hays Travel - Mary Carroll
Thanks again Paul
Mary was very polite and efficient and…
Mary was very polite and efficient and it was a pleasure booking our holiday with her Thankyou
February 10, 2026
Reply from Hays Travel - Mary Carroll
Thanks so much x
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