Our travel specialist Mary Carrol was brilliant, we’ve used her services before and makes the whole process easy and enjoyable. Priced up the hotel we asked for, then offered alternatives but also... See more
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You must contact Mary Carroll before booking your holiday she’s so helpful and knowledgeable about resorts and hotels based on personal requirements. Mary truly helps choose the right hotel, and exce... See more
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Mary is an excellent were well trusted hays travel employee and we would have no hesitation in using her again to book another holiday. She always goes above and beyond to help you out and answers all... See more
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There's no fuss booking with your Hays travel consultant. Mary takes care of everything for us from Start to finish. We trust her advice on resorts and accommodation and she ensures all the details ar... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mary Carroll, DH6 1EQ, Darlington, United Kingdom
- 0191 3036878
5.0
Excellent
321 reviews
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Fantastic service
Fantastic service, excellent knowledge. Friendly consultant. Would give 6 stars if possible.
July 8, 2025
Reply from Hays Travel - Mary Carroll
Thanks so much Ann x
Fab customer service
Fab customer service, very helpful and knowledgeable on chosen holiday destination
July 8, 2025
Reply from Hays Travel - Mary Carroll
Thanks xx
Quick & easy
Quick , easy and very helpful. Has good information knowledge regarding destinations .
July 1, 2025
Reply from Hays Travel - Mary Carroll
Thank you Rachael x
Contacted Mary regarding a short break…
Contacted Mary regarding a short break and within the hour it was sorted, booked & paid for. 👍
June 26, 2025
Reply from Hays Travel - Mary Carroll
Thanks Sean x
Love Mary she always goes the extra…
Love Mary she always goes the extra mile to get you the best holiday and the best deal.
I know if I had any issues while away she would do everything in her power to help us.
June 17, 2025
Reply from Hays Travel - Mary Carroll
Thanks so much Gemma xx
Great help with my holiday and quick…
Great help with my holiday and quick turnaround outstanding customer service from Mary
June 6, 2025
Reply from Hays Travel - Mary Carroll
Thank you xx
always book with mary carroll 1st class…
always book with mary carroll 1st class service and knowlage
May 27, 2025
Reply from Hays Travel - Mary Carroll
Thanks Tony x
Fantastic service from Mary who goes…
Fantastic service from Mary who goes above and beyond xxx
May 26, 2025
Reply from Hays Travel - Mary Carroll
Thanks Vicki x
Reply from Hays Travel - Mary Carroll
Thanks Lisa x
What made my experience great and what…
What made my experience great and what the company are doing well is Mary Caroll.
Sorts everything for me everytime I want to get away.
Efficient, organised, friendly and goes above and beyond.
Absolutely amazing !!
March 29, 2025
Reply from Hays Travel - Mary Carroll
Thanks Tony always appreciated x
Mary was excellent
Mary was excellent. She listened to what we wanted and gave us a variety of options.
She made the process really easy. I would highly recommend.
April 23, 2025
Reply from Hays Travel - Mary Carroll
Thanks again Elaine x
Excellent service sorting our holiday…
Excellent service sorting our holiday for the 10 of us .Quickly got back to us answered all our questions with plenty of choice to choose from to get a holiday we will all enjoy .
April 30, 2025
Reply from Hays Travel - Mary Carroll
Thank you Denise x
First Class Member of Staff
Mary is without doubt a first class member of Hays staff. Quick, efficient and effective. Excellent customer service experience and a joy to benefit from the results of her work. I have had dealings with Mary for over 10 years and will continue to contact her whenever we are ready to book a holiday.
April 29, 2025
Reply from Hays Travel - Mary Carroll
Thank you so much Sue, always appreciated x
Very helpful and knowledgeable
Very helpful and knowledgeable about the holiday I was looking to book
April 24, 2025
Reply from Hays Travel - Mary Carroll
Thank u x
Excellent service yet again
Excellent service yet again, Mary works great hours not just your usual 9-5pm so very responsive on an evening after work at times when we are ready to book. Have already recommended her to friends for the shear ease of booking.
April 24, 2025
Reply from Hays Travel - Mary Carroll
Thanks so much Carol appreciated x
Mary goes out of her way to help you…
Mary goes out of her way to help you find your perfect holiday spent many hours helping us as always found us the perfect holiday! I would highly recommend and we will continue to use Mary :)
April 3, 2025
Reply from Hays Travel - Mary Carroll
Thank you so much Nicola x
Great experience - Mary Carroll
Our travel specialist Mary Carrol was brilliant, we’ve used her services before and makes the whole process easy and enjoyable.
Priced up the hotel we asked for, then offered alternatives but also gave her input on them as she knows people who have visited.
Will certainly use again.
April 4, 2025
Reply from Hays Travel - Mary Carroll
Thanks so much Callum always appreciate your custom
Mary goes above and beyond and is…
Mary goes above and beyond and is always available to help us chose where we want to go. She is very knowledgeable and knows what we also like and don't like and pretty much every holiday has been spot on!
April 4, 2025
Reply from Hays Travel - Mary Carroll
Thanks again Andrea x
Reply from Hays Travel - Mary Carroll
Thanks again Jamie
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