Hays Travel - Mary Carroll Reviews 

321
TrustScore 5 out of 5

5.0

Personal Travel Consultant Mary Carroll, DH6 1EQ Darlington, GB


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Rated 5 out of 5 stars

Our travel specialist Mary Carrol was brilliant, we’ve used her services before and makes the whole process easy and enjoyable. Priced up the hotel we asked for, then offered alternatives but also... See more

Company replied

Rated 5 out of 5 stars

You must contact Mary Carroll before booking your holiday she’s so helpful and knowledgeable about resorts and hotels based on personal requirements. Mary truly helps choose the right hotel, and exce... See more

Company replied

Rated 5 out of 5 stars

Mary is an excellent were well trusted hays travel employee and we would have no hesitation in using her again to book another holiday. She always goes above and beyond to help you out and answers all... See more

Company replied

Rated 5 out of 5 stars

There's no fuss booking with your Hays travel consultant. Mary takes care of everything for us from Start to finish. We trust her advice on resorts and accommodation and she ensures all the details ar... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Mary Carroll, DH6 1EQ, Darlington, United Kingdom

  • 0191 3036878

5.0

Excellent

TrustScore 5 out of 5

321 reviews

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5.0

All reviews

(321)

119,160 reviews in the last 12 months

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Rated 5 out of 5 stars

Great for a large group

Really helpful trying to organise for a large group. Would definitely recommend and will be back

March 14, 2025
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Reply from Hays Travel - Mary Carroll

Thank you x

Rated 5 out of 5 stars

Mary very helpful

Mary is very easy to deal with, she is knowledgeable and is able to give appropriate advice. I have dealt with her before and always receive good service.

March 13, 2025
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Reply from Hays Travel - Mary Carroll

Thank you x

Rated 5 out of 5 stars

New York welsh family December 2025

I know Mary who sorted our holiday through football!!She offered us a great deal to New York and great location staying in time square!
Great service, she a great person,and works for hays which is who we booked through for our honeymoon in 2010 great company great staff! Mary’s good at what she does thank you dear x

February 17, 2025
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Reply from Hays Travel - Mary Carroll

Thanks again Chris much appreciated

Rated 5 out of 5 stars

Great

Great, friendly service. Price is always competitive this is the third holiday I have booked with Mary

February 5, 2025
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Reply from Hays Travel - Mary Carroll

Thank you

Rated 5 out of 5 stars

Excellent service received

Excellent service received, will definitely book my next holiday with Mary, Thankyou

January 30, 2025
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Reply from Hays Travel - Mary Carroll

Thanks Tracy

Rated 5 out of 5 stars

Mary was fantastic

Mary was fantastic, very knowledgeable. Usually we book our holidays online ourselves however needed advice on hotels etc for our family and Mary knew her stuff and made the process really easy.

January 30, 2025
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Reply from Hays Travel - Mary Carroll

Thank you so much Kat x

Rated 5 out of 5 stars

Outstanding customer service start to finish

Mary has booked a few holidays for me now and every single time she has gone above and beyond. She’s through, explains everything fully. Gives me guidance and tips for travel and has spent a lot of time helping me research areas to stay and best prices for flights. She’s always at the end of the phone and always replies to messages and emails promptly! Thank you so much Mary I wouldn’t go anywhere else for my travel needs now!

January 30, 2025
Hays Travel - Mary Carroll logo

Reply from Hays Travel - Mary Carroll

Thank you so much Amy x

Rated 5 out of 5 stars

Fantastic service always rebook every year

Fantastic service with very quick booking process and answered my queries prior to booking.
Very informative and helpful with friendly attitude. Not pushy just very good customer service. Book with Mary Carroll every year and always recommend to family and friends.

January 30, 2025
Hays Travel - Mary Carroll logo

Reply from Hays Travel - Mary Carroll

Thank you Lucy x

Rated 5 out of 5 stars

Mary is 1 of a kind

Mary goes above and beyond to help you find the best holiday for your budget. She’s definitely 1 of a kind, we wouldn’t go any where else to hook a holiday.

January 30, 2025
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Reply from Hays Travel - Mary Carroll

Aw Thanks so much Elaine means alot xx

Rated 5 out of 5 stars

Mary responded very quickly to my email…

Mary responded very quickly to my email eventhough she was on holiday herself. She was very patient too as we didn't decide to book our first option and took a few more days to decide.

January 10, 2025
Hays Travel - Mary Carroll logo

Reply from Hays Travel - Mary Carroll

Thank you so much for booking with me x

Rated 5 out of 5 stars

Excellent service every time

Mary goes the extra mile every time to get us what we want from a holiday, she is very quick to respond to queries and sort out holidays

January 6, 2025
Hays Travel - Mary Carroll logo

Reply from Hays Travel - Mary Carroll

Thank you so much for booking with me again x

Rated 5 out of 5 stars

This is the second time I’ve booked…

This is the second time I’ve booked with Mary Carroll, she gets back to you quickly and makes the whole booking process quick and easy.

January 1, 2025
Hays Travel - Mary Carroll logo

Reply from Hays Travel - Mary Carroll

Thank you so much for booking with me again Jane x

Rated 5 out of 5 stars

Mary is excellent

Mary did an excellent job booking my holiday no stress for me and every question answered straight away, nothing is a problem for Mary

November 13, 2024
Hays Travel - Mary Carroll logo

Reply from Hays Travel - Mary Carroll

Thanks Mandy

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