It is the 2nd time this year I have booked a holiday from Matthew and I have no doubt at all there will be further bookings coming his way from myself, my family /friends. As like before Mathew is fan... See more
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See what reviewers are saying
Having travelled to many places for many years I believe this the first time I can remember the agent entered the travel documents and obtained the boarding passes. Nice touch👍
Mathew was brilliant in listening to what I was looking to book & the various options available for me. As someone who can be quite indecisive Mathew bared with me until I’d finally made a decision on... See more
Company replied
Mathew from Hays travel was fantastic. Gave him a budget , ideal time and place and he found us many options we could choose from, everything was clearly explained, received all information shor... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mathew Stevens, LN11, Louth, United Kingdom
- 01507 222040
5.0
Excellent
439 reviews
Asks customers to review
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So helpful and friendly.offered great…
So helpful and friendly.offered great advice plus beat the deal we had originally seen.top service
July 18, 2026
Mathew is very helpful and nothing is…
Mathew is very helpful and nothing is too much trouble for him in helping you secure the best holiday.
July 15, 2026
Having travelled to many places for…
Having travelled to many places for many years I believe this the first time I can remember the agent entered the travel documents and obtained the boarding passes. Nice touch👍
July 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It is the 2nd time this year I have…
It is the 2nd time this year I have booked a holiday from Matthew and I have no doubt at all there will be further bookings coming his way from myself, my family /friends. As like before Mathew is fantastic!! He goes above and beyond to make sure we had the best deals and experiences along with honest recommendations. Thank you again Mathew!!!
July 2, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Fantastic customer service
Matthew was fantastic great communication nothing was to much bother made whole experience of booking hoilday stress free and easy
June 30, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Booked Vegas!
Booked Vegas yesterday with Mathew, as always one phonecall and full holiday and parking all in place.
June 30, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Returning customer due to the excellent service!
Contacting the travel agent it so easy! Response is very quick.
Communication and information is excellent!
Completed the booking, very satisfied with the service received.
Have used this agent for sometime and will always be a regular returning customer!
Thank you Mathew 😎
June 18, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Matthew Stevens at hays is very patient…
Matthew Stevens at hays is very patient accommodating approachable helpful and obviously passionate about his job. Discusses holiday needs and preferences to help get the perfect getaway. Has now become my go to travel consultant. Highly recommended.
June 15, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew was amazing from start to finish…
Mathew was amazing from start to finish pricing up various options and dates for our trip to lake Garda Italy
June 11, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew was friendly and professional. Always happy to help and knowledgeable about holidays.
Mathew was friendly and professional
June 10, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
He was great
He was great, explaining everything I needed to know. Very polite and answered any questions I needed to ask. I’ve book through him before and I’ve never had any problems. It was a pleasure speaking with him.
June 7, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew's great
Mathew's great, answered all my questions in a timely manner, made the booking very easy and sent all the information over that I needed 😀
June 3, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Amazing!
Mathew was brilliant in listening to what I was looking to book & the various options available for me. As someone who can be quite indecisive Mathew bared with me until I’d finally made a decision on booking the holiday! Truly fantastic & I would book my next holiday with him without a doubt! Thank you Mathew :)
May 30, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Extremely helpful and will use again!
Mathew was very friendly and helpful throughout all contact. I asked a lot of questions and he was very quick at responding and answering them. Such a great deal for the place I’ve been looking at for ages! Can’t wait for the holiday now. Thanks again Mathew for your help ☺️
May 29, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Overall happy with the service I…
Overall happy with the service I received nice quick and easy booking thanks again
May 17, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Very professional and good customer…
Very professional and good customer service informative and helpful
May 21, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Professional, polite and freindly
Professional, helpful and very friendly, this is our 2nd time booking
May 16, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
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