It's like having your own personal travel agent right in your pocket. Matthew Stevens has been amazing and helped us book many holidays and is always great with suggestions feedback and inside knowle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mathew is a joy to book a holiday with! Nothing is too much trouble and he’s always available to answer any questions! Will be booking through him again in the future for sure!
As always Mathew provides that personal service that is often lacking when you go to a high street travel agents . Have used Mathew for last few years and will ck tine to do so …
I made an enquiry with Mathew, one of your personal travel consultants. The enquiry was actioned quickly and professionally. Excellent service and an even better price than what I found online
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mathew Stevens, LN11, Louth, United Kingdom
- 01507 222040
5.0
Excellent
453 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant holiday booking experience
Mathew is a joy to book a holiday with! Nothing is too much trouble and he’s always available to answer any questions! Will be booking through him again in the future for sure!
September 2, 2026
As always Mathew provides that personal…
As always Mathew provides that personal service that is often lacking when you go to a high street travel agents . Have used Mathew for last few years and will ck tine to do so …
September 1, 2026
Always a pleasure dealing with Matthew
Always a pleasure dealing with Matthew, professional, knowledgeable and such a great people person. Wouldn't use anyone else now.
August 31, 2026
I made an enquiry with Mathew
I made an enquiry with Mathew, one of your personal travel consultants. The enquiry was actioned quickly and professionally. Excellent service and an even better price than what I found online
August 28, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It's like having your own personal…
It's like having your own personal travel agent right in your pocket. Matthew Stevens has been amazing and helped us book many holidays and is always great with suggestions feedback and inside knowledge.
Many thanks from the Metcalfes
August 23, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Asolutley 5 star service would highly recommend booking with this company especially mathew nothing is too much trouble…
Absolutley 5 star service would highly recommend
August 14, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Booked lots of holidays with Mathew…
Booked lots of holidays with Mathew very happy with the service and pleasant to deal with, makes for a stress free holiday 100% recommend
August 4, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew was great and answered all my…
Mathew was great and answered all my queries and booked the best cabin to suit my needs. Mathew is a Credit to Hays Travel.
August 10, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Quick efficient service when booking
Quick efficient service when booking
Willing to follow up on any queries you may have without any pressure to book
Always contactable if any issues arise
July 28, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Matthew always helps with all our needs…
Matthew always helps with all our needs and gets us the best possible deals
July 16, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Friendly and very helpful
Friendly and very helpful,
Mathew is a great travel agent who will look to get you a great deal saving you money.
July 24, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Perfect travel agent
Mathew is very friendly, he knows what he is talking about and try’s his best to find what you are after in a holiday.
July 18, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
So helpful and friendly.offered great…
So helpful and friendly.offered great advice plus beat the deal we had originally seen.top service
July 18, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew is very helpful and nothing is…
Mathew is very helpful and nothing is too much trouble for him in helping you secure the best holiday.
July 15, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Having travelled to many places for…
Having travelled to many places for many years I believe this the first time I can remember the agent entered the travel documents and obtained the boarding passes. Nice touch👍
July 17, 2026
Reply from Hays Travel - Mathew Stevens
Thank you for leaving a review, and I am pleased you are happy with our service.
We will always print and post documents needed for travel, and although we are automatically stopping this from January 2027 (To try be a little 'Greener') we will still print and post FREE OF CHARGE when asked to do so.
Thank you again for noticing our service, and for your kind comments.
Mathew :)
It is the 2nd time this year I have…
It is the 2nd time this year I have booked a holiday from Matthew and I have no doubt at all there will be further bookings coming his way from myself, my family /friends. As like before Mathew is fantastic!! He goes above and beyond to make sure we had the best deals and experiences along with honest recommendations. Thank you again Mathew!!!
July 2, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Fantastic customer service
Matthew was fantastic great communication nothing was to much bother made whole experience of booking hoilday stress free and easy
June 30, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.