It's like having your own personal travel agent right in your pocket. Matthew Stevens has been amazing and helped us book many holidays and is always great with suggestions feedback and inside knowle... See more
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See what reviewers are saying
I made an enquiry with Mathew, one of your personal travel consultants. The enquiry was actioned quickly and professionally. Excellent service and an even better price than what I found online
It is the 2nd time this year I have booked a holiday from Matthew and I have no doubt at all there will be further bookings coming his way from myself, my family /friends. As like before Mathew is fan... See more
Company replied
Mathew from Hays travel was fantastic. Gave him a budget , ideal time and place and he found us many options we could choose from, everything was clearly explained, received all information shor... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mathew Stevens, LN11, Louth, United Kingdom
- 01507 222040
5.0
Excellent
450 reviews
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Really quick repsonses and very helpful…
Really quick repsonses and very helpful with enquiries
January 19, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Straight forward no hassle fantastic…
Straight forward no hassle fantastic customer service I’d highly recommend
January 12, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Excellent Customer Service
Excellent Customer Service, quick replies, and there for you throughout from booking till end of holiday. I was nervous for my first family holiday and Mathew Stevens helped me answer any question I had was no problem. I am very happy and will be booking my future holidays with you .
Thank you
January 10, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Always the best service
Always the best service, Mathew always replies to me straight away, no matter how many questions I have he always responds professionally and promptly, I choose to book with HAYS as I like that I literally do not have to do anything, I don’t have the stress of checking in, printing tickets etc. great service each time I book.
January 15, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Fantastic Service
I have made a couple bookings now with Mathew Stevens, I have chosen to use him repeatedly as the service he provides is fantastic.
January 6, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
What a fantastic customer service top…
What a fantastic customer service top man Mathew
January 11, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Knowledgable, friendly & professional
We’ve booked a couple of holidays with Mathew now & he is so professional and friendly. It’s good to find someone you trust & can use time and time again.
January 9, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Never had a problem when booking with…
Never had a problem when booking with mathew he very helpful and is there to answer all your questions
January 9, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Informative and helpful
April 22, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Quick and easy process
I enquired about a holiday Mathew had posted, he answered all my questions and catered the holiday to us. He didnt apply any pressure to book at all and went over and above to make sure we got the best trip. He was so helpful and got us such a great deal 10 of us booked.
January 3, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
The price advertised was exactly what we paid!
I saw a promotional post from Matthew at Hayes travel offering a fantastic deal for a summer 2027 holiday. I left a message for a call back and with in an hour or so Matthew called. He was friendly and professional but my shock was that the deal price on the promotional social media post was exactly what he quoted me, nothing more added on or any hidden extras.
We know of Hayes travel from when they were a high street brand so knew we were covered with all the right insurances but I was just surprised there wasn't a cheeky extra for luggage or transfers or even because time had past the flights increased.
In less than 30mins we had booked! Confirmations with us swiftly and xouldnt have found it easier!
January 3, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it, and pleased to hear you were happy with our pricing of no hidden extras like other companies.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew has delivered fantastic customer…
Mathew has delivered fantastic customer service throughout the booking, nothing was too much trouble and communication was brilliant.
Mathew made the whole experience an absolute pleasure
Would highly recommend 5***** Service throughout
December 17, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Would definitely return to book again.
Extremely helpful. Nothing was too much trouble. Found alternative dates and everything was booked efficiently.
November 27, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Booking with Mathew absolutely great…
Booking with Mathew absolutely great such an easy experience. Nothing was too much trouble. He went through various options before I booked with him , fabulous 👌
December 2, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Five star customer service
I contacted Mathew Stevens and requested his help to book a bucket list holiday for my daughter's 30th birthday. Within a very short time he came back with some options and the holiday was booked . This is the first time I have used Hays travel and wouldn't hesitate to return to book my holidays. Five star customer service.
November 28, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Legends!!!
Very easy to book, great communication. Help available promptly. Great prices.
Lovely chaps to book through. Highly recommend.
November 8, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew as always sorted our holiday…
Mathew as always sorted our holiday with no fuss.excellant service.
November 5, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Recommend
Mathew was very friendly and helpful. Would recommend friends and family to book via him. Thank you
November 2, 2025
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
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