It's like having your own personal travel agent right in your pocket. Matthew Stevens has been amazing and helped us book many holidays and is always great with suggestions feedback and inside knowle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I made an enquiry with Mathew, one of your personal travel consultants. The enquiry was actioned quickly and professionally. Excellent service and an even better price than what I found online
It is the 2nd time this year I have booked a holiday from Matthew and I have no doubt at all there will be further bookings coming his way from myself, my family /friends. As like before Mathew is fan... See more
Company replied
Mathew from Hays travel was fantastic. Gave him a budget , ideal time and place and he found us many options we could choose from, everything was clearly explained, received all information shor... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Mathew Stevens, LN11, Louth, United Kingdom
- 01507 222040
5.0
Excellent
450 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
March 21, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew is now my go to travel agent
Mathew is now my go to travel agent. He is exceptional and nothing is ever too much trouble. He actually cares about the customer and proving good value rather than maximising profits for himself. It is always a pleasure speaking to him and is extremely reliable. He never puts too much pressure on you to book straight away and will always come up with solutions or ideas. Thank you once again for all of your time and effort.
March 26, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Fabulous
Straightforward easy booking with Matthew, very informative.
Would definitely book again.
March 20, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Easy booking experience …
Mathew was so quick in replying to my query and soon came back with the answers to any booking amendments.the whole process was so simple and quick.it took about 30 minutes from my initial enquiry to getting the email saying payment received and all my travel documents were attached.this is the second time we've booked Mathew stevens/hays travel and will definitely be booking again.
March 19, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Matthew and Kristan are brilliant
Matthew and Kristan are brilliant, I gave them dates and where we wanted to go and they found our perfect holiday at a much cheaper price. Really quick at responding to emails, sending through the paperwork and making it very easy to pay. Will definitely use again 😀
March 3, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Matthew was so helpful to us with…
Matthew was so helpful to us with booking our cruise you can tell he has so much knowledge on them so we booked with him straight away. he was so friendly and his advice was just brilliant.
February 28, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Matthew was pleasantly helpful and…helped me and my family find a brilliant new holiday for 2027 to a place we have never been.
Matthew was pleasantly helpful and helped me find a really great holiday
February 15, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Matt was so super helpful and literally…
Matt was so super helpful and literally did everything for us
February 13, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Booked a few holidays with Mathew at…
Booked a few holidays with Mathew at Hays travel. Always happy with the service he provides. He is so helpful
February 20, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Fantastic experience booking with…
Fantastic experience booking with Matthew. I had numerous questions about our cruise and Matthew was very patient and answered every query quickly and accurately. Made me feel like a human being, not an inconvenience. 100% recommend 👌
February 12, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew Steven’s who helped us with…
Mathew Steven’s who helped us with choosing the right holiday is a credit to Hays. He was very helpful.
February 1, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
What a fantastic experience from…
What a fantastic experience from booking to returning everything went as planned for a great price and Mathew Stevens looked after everything and even posted us out boarding passes once we had. Checked in online
January 15, 2026
Unprompted review
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Excellent
Very helpful and very knowledgeable explaining everything and made the booking easy
February 2, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Excellent friendly efficient service
Excellent friendly efficient service. Fast responses and full belief you are getting the best value for your money
January 28, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew was very helpful
Mathew was very helpful and booked the holiday quickly for us at a great price
January 21, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Matthew is fabulous always helpful and…
Matthew is fabulous always helpful and I’m a nightmare customer haha but he always goes above and beyond helping he’s has booked several holidays now for me and would always use him now
January 19, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Mathew from Hays travel was fantastic
Mathew from Hays travel was fantastic.
Gave him a budget , ideal time and place and he found us many options we could choose from, everything was clearly explained, received all information shortly after paying. Having booked with travel agents before I found there was always delays in receiving information , so was pleased that everything was sent over so quickly.
Thankyou Steven can't wait for our trip. 😊
January 23, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
From point of contact mathew was…
From point of contact mathew was professional and replied to any queries promptly...he managed 3 x bookings for us and saved us money on all of them
January 21, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
Definitely recommend
Mathew is just brilliant! Very professional and polite. Makes booking holidays easy and is really helpful with any queries or worries. Have booked again with him. Thankyou very much.
January 19, 2026
Reply from Hays Travel - Mathew Stevens
Thank you so much for leaving me a review, and booking your holiday with me, I really appreciate it.
if you need anything pre-travel, please NEVER hesitate to contact me.
Thank you
Mathew Stevens - 01507222040
Email: Mathew.stevens@hays-travel.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.