Hays Travel - Maxine Long Reviews 

159
TrustScore 5 out of 5

4.9

Personal Travel Consultant Maxine Long, SO40 Southampton, GB


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Rated 5 out of 5 stars

We have used Maxine for many years and she always goes over and above to give us the best service. It’s very reassuring knowing that she has covered everything we need and any issues no matter how sma... See more

Rated 5 out of 5 stars

Maxine was very helpful informative and knowledgeable. We were told all about the ship we will be travelling on in great detail and nothing was too much for her. This was the 2nd time we had booked... See more

Company replied

Rated 5 out of 5 stars

Maxine has huge experience and knowledge of cruises and was able to give us alot of advice and tips to enhance our holiday. We feel that she goes above and beyond to help, is always available and wil... See more

Company replied

Rated 5 out of 5 stars

I recently booked a short cruise over the phone with an amazing travel rep Maxine, and I can’t recommend her enough! She truly listened to our needs, especially considering my daughter, who is a... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Maxine Long, SO40, Southampton, United Kingdom

  • 02380 988302

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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4.9

All reviews

(159)

119,610 reviews in the last 12 months

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Rated 5 out of 5 stars

Best service with Hays

We have used Maxine for many years and she always goes over and above to give us the best service. It’s very reassuring knowing that she has covered everything we need and any issues no matter how small are sorted out no problem.

July 1, 2026
Rated 5 out of 5 stars

Thank you again!

Thank you again!! another amazing trip booked

June 14, 2026
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Reply from Hays Travel - Maxine Long

You are very welcome i love arranging you lovely trips

Rated 5 out of 5 stars

Maxine was very helpful informative and…

Maxine was very helpful informative and knowledgeable.
We were told all about the ship we will be travelling on in great detail and nothing was too much for her.
This was the 2nd time we had booked our holiday using Maxine and as the last holiday was way above our expectations we knew we would use her again .

May 29, 2026
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Reply from Hays Travel - Maxine Long

Thank you Alan and Di i love arranging your trips and this one is going to be amazing

Rated 5 out of 5 stars

Maxine is very knowledgeable and was…

Maxine is very knowledgeable and was super helpful when booking our trip much appreciated.

May 21, 2026
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Reply from Hays Travel - Maxine Long

thank you Mandy you have another lovely trip to look forward to x

Rated 5 out of 5 stars

Maxine made sure that all my…

Maxine made sure that all my requirements were taken into account and took the stress out of the booking process

May 10, 2026
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Reply from Hays Travel - Maxine Long

Thank you for your review ... you have such a lovely holiday to look forward to xx

Rated 5 out of 5 stars

Max is always helpful and is as…

Max is always helpful and is as enthusiastic as we are about booking the holiday...we have an amazing cruise booked for both 2027 and 2028...We always book via Maxine as she is akways helpful...informative and listens to what we want....amazing service...thank you.

April 28, 2026
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Reply from Hays Travel - Maxine Long

Thank you for this lovely review i love arranging your trips thank you for allowing me make them perfect Mx

Rated 5 out of 5 stars

Personalised service from Max…

Maxine was fantastic again when booking us a summer holiday, nothing is too much trouble and she knows us so well her recommendations are always top class! Highly recommend!

April 28, 2026
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Reply from Hays Travel - Maxine Long

Thank you Julie for your lovely review, i enjoying arranging your trips and this will will be amazing Mx

Rated 5 out of 5 stars

Always a fantastic experience with…

Always a fantastic experience with Maxine. Never any hassle and superbly efficient as usual. Query on Tuesday booked the next day

April 16, 2026
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Reply from Hays Travel - Maxine Long

Thank you Jonathan i really enjoy booking your trips this one will be amazing Mx

Rated 5 out of 5 stars

Maxine is extremely professional in the…

Maxine is extremely professional in the job that she does, and will keep you informed regarding your hoilday. Any questions that l had Maxine will answer ASAP. Very knowledge.

April 14, 2026
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Reply from Hays Travel - Maxine Long

Thank you for your lovely review you have a fab trip to look forward to Mx

Rated 5 out of 5 stars

Responsive, Knowledgeable of all Things Cruising

The attention to detail, knowledge and skill of booking with an expert in cruise holidays. This was instantly noticeable and reassured me I had booked my trip with the right team.
Three words Responsive, Action Focussed,

March 29, 2026
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Reply from Hays Travel - Maxine Long

Thank you Michelle this is a lovely review Maxine

Rated 5 out of 5 stars

Maxine knew we were interested in this…

Maxine knew we were interested in this last year but couldn’t get us that trip so she let us know about this one and we’ve got it all booked up

March 31, 2026
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Reply from Hays Travel - Maxine Long

Thank you for booking with me again, I'm always happy to help you Maxine

Rated 5 out of 5 stars

Excellent service

Maxine took the time to understand what we wanted and came up with some great suggestions

March 20, 2026
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Reply from Hays Travel - Maxine Long

Thank you booking with me Maxine

Rated 5 out of 5 stars

I recently booked a short cruise

I recently booked a short cruise over the phone with an amazing travel rep Maxine, and I can’t recommend her enough! She truly listened to our needs, especially considering my daughter, who is an adult with special needs.

It’s a trail cruise to see if it suits us as a family.Maxine suggested the spa area as a quieter spot, which will be perfect if things get a bit too overwhelming. Her recommendations and insights were spot on, and she explained everything without any pressure.

Overall, it was a delightful experience, and I’m so grateful for her support. If you’re looking for someone who genuinely cares, I highly recommend her!

February 17, 2026
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Reply from Hays Travel - Maxine Long

thank you so much for this lovely review Mx

Rated 5 out of 5 stars

Excellent

Excellent
I would thoroughly recommend Maxine Long. She explained everything in great detail.
She has booked us a fantastic holiday at a good price with lots of good holiday advice.
She is always at the end of the phone for help
Thank you very much! Xx

February 11, 2026
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Reply from Hays Travel - Maxine Long

Thank you for this lovely review Maxine

Rated 5 out of 5 stars

First class service

First class service. Maxine was amazing as always. Took on board everything we wanted and just sorted it. We had family members who have not cruised before and she talked them through it, leaving them at ease. For our next cruise we won’t go anywhere else but Maxine .

February 9, 2026
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Reply from Hays Travel - Maxine Long

Thank you for this lovely review Maxine

Rated 5 out of 5 stars

Maxine is a true professional

Maxine is a true professional. Very thorough and so helpful. I would highly recommend Maxine if you want to book a holiday .

January 16, 2026
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Reply from Hays Travel - Maxine Long

Thank you for this lovely review Maxine

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