Having Maxine sort and book my holidays makes me feel at ease, I know I will be in for a great holiday again . Maxine is amazing at her job she explains everything and nothing is ever to much trouble.... See more
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Maxine is my go to person when I want to travel. If I give her a date location and a rough cost that’s pretty much all I need to do. Fantastic service as per !!
Maxine has huge experience and knowledge of cruises and was able to give us alot of advice and tips to enhance our holiday. We feel that she goes above and beyond to help, is always available and wil... See more
Company replied
Maxine was very helpful informative and knowledgeable. We were told all about the ship we will be travelling on in great detail and nothing was too much for her. This was the 2nd time we had booked... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Maxine Long, SO40, Southampton, United Kingdom
- 02380 988302
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Booking cruise
Booking cruise
Maxine listened to what we wanted and put together the package perfectly.

Reply from Hays Travel - Maxine Long
Maxine was very patient and…
Maxine was very patient and knowledgable about the cruise we wanted to book. Supplied us with plenty of information.

Reply from Hays Travel - Maxine Long
Great customer service as always from…
Great customer service as always from Maxine. Very efficient and makes it so easy to book your holiday choices.

Reply from Hays Travel - Maxine Long
Maxine was fantastic really went above…
Maxine was fantastic really went above and beyond when booking our holiday would highly recommend Maxine

Reply from Hays Travel - Maxine Long

Reply from Hays Travel - Maxine Long
Excellent service
Maxine is always extremely helpful finding my holidays and getting the best deal. She is always prompt getting back to me even if it’s after hours.
It makes life so much easier booking through her.

Reply from Hays Travel - Maxine Long
Excellent service
Maxine is so knowledgeable and experienced. She really understood what we were looking for and came up with some excellent options for us.
She really explained everything thoroughly.

Reply from Hays Travel - Maxine Long
Maxine was very communicative
Maxine was very communicative, nothing was too much trouble and no question was a silly one, excellent experience, would thoroughly recommend Hays Travel.

Reply from Hays Travel - Maxine Long
Maxine from Hays is the best.
Maxine from Hays is so good at her job. She's really passionate about finding you the right holiday. She found us a really good deal and couldn't wait to tell us about it. I'm disabled and so she always makes sure everything is suitable for me and as soon as we get back she checks that we've had a good time and experience.

Reply from Hays Travel - Maxine Long
Maxine responded very quickly to my…
Maxine responded very quickly to my enquiry.
The whole process was very easy.
Very professional

Reply from Hays Travel - Maxine Long
Excellent service…
Can’t fault this company particularly Maxine Long. Going to the ends of the earth to find us the perfect holiday for myself and my partner at very affordable prices. Used this company when we got married last year as well. Will always use Hays in the future 👌

Reply from Hays Travel - Maxine Long
Excellent service from Maxine as…
Excellent service from Maxine as always. Goes over and above.
Just brilliant . Thanks

Reply from Hays Travel - Maxine Long
Very helpful answered all my questions…
Very helpful answered all my questions I will be using Maxine to book all my holidays in the future. Maxine is a credit to your company.

Reply from Hays Travel - Maxine Long
First class service, would highly recommend
Maxine was extremely helpful & friendly during our booking. She was very thorough in finding the right cruise for us ticking all the boxes. This is the second holiday Maxine has booked for us, I would highly recommend her to anyone

Reply from Hays Travel - Maxine Long
Maxine is very helpful and always sorts…
Maxine is very helpful and always sorts any queary

Reply from Hays Travel - Maxine Long
Maxine is fantastic
Maxine is fantastic, so friendly and informative, tells you every little detail and gives the best advice, I’ve booked with Maxine before and recommend Maxine to friends and family.

Reply from Hays Travel - Maxine Long
Super service all round
Super service all round. Marine listened carefully to what we were looking for, made some great suggestions and found the perfect holiday for us 😀 Thank you Maxine

Reply from Hays Travel - Maxine Long
Great service
Great service, great customer care, went above and beyond to accommodate my disability, 5 star .

Reply from Hays Travel - Maxine Long
First class service
Maxine always takes the stress out of booking a holiday, I seriously wouldn’t go anywhere else.

Reply from Hays Travel - Maxine Long
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