Hays Travel - Maxine Long Reviews 

165
TrustScore 5 out of 5

4.9

Personal Travel Consultant Maxine Long, SO40 Southampton, GB


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Rated 5 out of 5 stars

Having Maxine sort and book my holidays makes me feel at ease, I know I will be in for a great holiday again . Maxine is amazing at her job she explains everything and nothing is ever to much trouble.... See more

Rated 5 out of 5 stars

Maxine is my go to person when I want to travel. If I give her a date location and a rough cost that’s pretty much all I need to do. Fantastic service as per !!

Rated 5 out of 5 stars

Maxine has huge experience and knowledge of cruises and was able to give us alot of advice and tips to enhance our holiday. We feel that she goes above and beyond to help, is always available and wil... See more

Company replied

Rated 5 out of 5 stars

Maxine was very helpful informative and knowledgeable. We were told all about the ship we will be travelling on in great detail and nothing was too much for her. This was the 2nd time we had booked... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Maxine Long, SO40, Southampton, United Kingdom

  • 02380 988302

4.9

Excellent

TrustScore 5 out of 5

165 reviews

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4.9

All reviews

(165)

125,552 reviews in the last 12 months

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Rated 5 out of 5 stars

Booking cruise

Booking cruise
Maxine listened to what we wanted and put together the package perfectly.

August 29, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you Marie Im looking forward to your trips they look amazing and here if you need me Maxine x

Rated 5 out of 5 stars

Maxine was fantastic really went above…

Maxine was fantastic really went above and beyond when booking our holiday would highly recommend Maxine

June 6, 2024
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Reply from Hays Travel - Maxine Long

Thank you Sharon for you lovely review you have another nice trip to look forward too mx

Rated 5 out of 5 stars

Very helpful and found what I was…

Very helpful and found what I was looking for.

July 2, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you Adam for you lovely review, you have another nice trip to look forward to mx

Rated 5 out of 5 stars

Excellent service

Maxine is always extremely helpful finding my holidays and getting the best deal. She is always prompt getting back to me even if it’s after hours.
It makes life so much easier booking through her.

July 5, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Abby thank you so much for my lovely review and I enjoy helping you get booked, thanks again Mx

Rated 5 out of 5 stars

Excellent service

Maxine is so knowledgeable and experienced. She really understood what we were looking for and came up with some excellent options for us.
She really explained everything thoroughly.

June 28, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you Lucy for this lovely review .. and im pleased that you had a fantastic holiday as well mx

Rated 5 out of 5 stars

Maxine was very communicative

Maxine was very communicative, nothing was too much trouble and no question was a silly one, excellent experience, would thoroughly recommend Hays Travel.

June 27, 2024
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Reply from Hays Travel - Maxine Long

Thank you for your kind words. We're delighted to hear you had a positive experience. & your mum and aunty have a fantastic trip to look forward to as well Maxine

Rated 5 out of 5 stars

Maxine from Hays is the best.

Maxine from Hays is so good at her job. She's really passionate about finding you the right holiday. She found us a really good deal and couldn't wait to tell us about it. I'm disabled and so she always makes sure everything is suitable for me and as soon as we get back she checks that we've had a good time and experience.

June 7, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you Anne-Marie I do like to make sure everything is going to work for you when travelling .. your next trip will be fab too Mx

Rated 5 out of 5 stars

Maxine responded very quickly to my…

Maxine responded very quickly to my enquiry.

The whole process was very easy.

Very professional

June 15, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

We appreciate your kind words about Maxine and the ease of the process. We strive to provide a positive experience for all our customers.

Rated 5 out of 5 stars

Excellent service…

Can’t fault this company particularly Maxine Long. Going to the ends of the earth to find us the perfect holiday for myself and my partner at very affordable prices. Used this company when we got married last year as well. Will always use Hays in the future 👌

June 4, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

We are so happy to hear that you had such a positive experience with our company! We appreciate your kind words about Maxine Long and her dedication to finding the perfect holiday for you and your partner. It's wonderful to hear that you've been a loyal customer for so long, and we hope to continue serving your travel needs in the future.

Rated 5 out of 5 stars

Excellent service from Maxine as…

Excellent service from Maxine as always. Goes over and above.
Just brilliant . Thanks

June 8, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you for the lovely feedback, enjoy your holiday.

Rated 5 out of 5 stars

Very helpful answered all my questions…

Very helpful answered all my questions I will be using Maxine to book all my holidays in the future. Maxine is a credit to your company.

June 8, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you for your kind words. We're delighted to hear that Maxine was able to assist you with all your holiday bookings. We'll be sure to pass on your compliments to her.

Rated 5 out of 5 stars

First class service, would highly recommend

Maxine was extremely helpful & friendly during our booking. She was very thorough in finding the right cruise for us ticking all the boxes. This is the second holiday Maxine has booked for us, I would highly recommend her to anyone

June 4, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you for your wonderful review.
We are delighted to hear that Maxine was able to assist you in finding the perfect cruise.
We appreciate your recommendation and look forward to serving you again in the future.

Rated 5 out of 5 stars

Maxine is fantastic

Maxine is fantastic, so friendly and informative, tells you every little detail and gives the best advice, I’ve booked with Maxine before and recommend Maxine to friends and family.

May 30, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you for this lovely review Maxine

Rated 5 out of 5 stars

Super service all round

Super service all round. Marine listened carefully to what we were looking for, made some great suggestions and found the perfect holiday for us 😀 Thank you Maxine

May 23, 2024
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Reply from Hays Travel - Maxine Long

Thank you for this lovely review Maxine

Rated 5 out of 5 stars

Great service

Great service, great customer care, went above and beyond to accommodate my disability, 5 star .

May 14, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you for this lovely review Maxine

Rated 5 out of 5 stars

First class service

Maxine always takes the stress out of booking a holiday, I seriously wouldn’t go anywhere else.

April 23, 2024
Hays Travel - Maxine Long logo

Reply from Hays Travel - Maxine Long

Thank you for this lovely review Maxine

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