Cathryn from hays merthyr, was so lovely and was very good booking our new York holiday for 2029. She explained what we needed and even rang back to provide more information. Lovely advisor
Location
Switch location6 Graham Way, St Tydfill Shopping Centre, CF47 8EG Merthyr Tydfil, GB
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The lady in Hayes sorted everything out for us,flights luggage,parking,transport from airport to hotel and back and a trip arranged.Sorted out our currency needs-excellent all round service.o
Company replied
Karli went over and beyond to find the holiday we wanted and left no stone unturned to find it for us. Was polite and very professional in all she did.
Can’t thank Chloe enough for her patience, I know we was hard work but Chloe was so understanding and got everything we wanted in our holiday , Thank you so much Chloe ⭐️⭐️⭐️⭐️⭐️xx
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Graham Way, St Tydfill Shopping Centre, CF47 8EG, Merthyr Tydfil, United Kingdom
- 01685634022
4.9
Excellent
582 reviews
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Cathryn from hays merthyr
Cathryn from hays merthyr, was so lovely and was very good booking our new York holiday for 2029. She explained what we needed and even rang back to provide more information. Lovely advisor
July 25, 2026
Karli went over and beyond to find the…
Karli went over and beyond to find the holiday we wanted and left no stone unturned to find it for us. Was polite and very professional in all she did.
July 26, 2026
Can’t thank Chloe enough for her…
Can’t thank Chloe enough for her patience, I know we was hard work but Chloe was so understanding and got everything we wanted in our holiday ,
Thank you so much Chloe
⭐️⭐️⭐️⭐️⭐️xx
July 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service, really friendly staff, great service overall
July 25, 2026
Reply from Hays Travel - Merthyr Tydfil
Tracey While,
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with our friendly staff and overall service.
Kind Regards
Amazing service highly recommend…
Amazing service highly recommend booking your holidays with hays 😁👍
July 25, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you :) Hope you have a lovely holiday
Reply from Hays Travel - Merthyr Tydfil
Thsnk you :)
The lady in Hayes sorted everything out…
The lady in Hayes sorted everything out for us,flights luggage,parking,transport from airport to hotel and back and a trip arranged.Sorted out our currency needs-excellent all round service.o
July 19, 2026
Reply from Hays Travel - Merthyr Tydfil
Ron gray,
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to sort out all your travel needs, from flights and luggage to transport and currency. We strive to provide excellent all-round service.
Kind Regards
Hays Travel
Reply from Hays Travel - Merthyr Tydfil
Thank you! Hope you have a lovely holiday
Very friendly and helpful colleague
Very friendly and helpful colleague, who took on board all my requirements and searched for best options. No pressure was happy for me to go away and consider options
July 16, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for booking with us, we hope you have a wonderful holiday
As normal top class everything sorted…
As normal top class everything sorted out with no fuss. All the staff were very helpful.
July 11, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for you lovely review :) Always a pleasure to see you
Helpful staff great service
July 10, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review!
Lovely lady helped us choose our…
Lovely lady helped us choose our Holliday to Benidorm she was very polite gave us lots of information about the hotel and Benidorm itself gteat service all round c
June 30, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for you lovely review. I hope you have a fabulous time in Benidorm
Reply from Hays Travel - Merthyr Tydfil
Thank you for the great review!! Rhysian
The young girl was very helpful
The young girl was very helpful, we were there for an hour & half, she wouldn't give up until she got the holiday we wanted, she was very patient.
June 21, 2026
Reply from Hays Travel - Merthyr Tydfil
Tracey Harris,
We're so pleased our team provided such patient and dedicated service. We're glad we could find the perfect holiday for you!
Kind Regards
Hays Travel
another easy booking
i have been booking with Hays since you started in Merthyr and i have always been dealt with in a very personal and efficient manner, this time it was Hannah who saw that i was given everything i asked for, and any other information that i needed
June 21, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you Denis for your lovely review I'm glad we managed to get what you wanted. Have a fabulous time! Hannah
The manager Leanne was amazing she gave…
The manager Leanne was amazing she gave me very good advice and feedback on our holiday for next year. She took her time in explaining everything as I have never booked a holiday abroad ever.
June 14, 2026
Reply from Hays Travel - Merthyr Tydfil
Diane Rees,
We are so pleased to hear about your positive experience! We are glad we could assist you with your first holiday abroad and provide helpful advice. We hope you have a wonderful trip!
Kind Regards
Hays Travel
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely reply
Reply from Hays Travel - Merthyr Tydfil
Gary,
We're so glad to hear you had such a brilliant experience with us! Thank you for your wonderful feedback.
Kind Regards
Hays Travel
A member of staff named Karli provided…
A member of staff named Karli provided excellent customer service. She understood our needs quickly and found the perfect holiday destination and accommodation. Karli was warm and approachable and efficient. We would use Hays Travel again.
June 2, 2026
Reply from Hays Travel - Merthyr Tydfil
Paul,
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday. We appreciate your kind words and look forward to assisting you again.
Kind Regards
Hays Travel
A very patient and knowledgeable lady…
A very patient and knowledgeable lady on the other end of messenger.
She answered every question I asked which amounted to a couple of hours of her day.
June 2, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! It was a pleasure to answer any questions, You're going to have a fab trip :)
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