Cath was very helpful spent ages looking for a holiday for us finding one that suited Looking forward to our holiday
Company replied
Location
Switch location6 Graham Way, St Tydfill Shopping Centre, CF47 8EG Merthyr Tydfil, GB
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The whole experience from beginning to end of booking was exceptional. Every question I had was answered and the travel agent Leanne went above and beyond to find out the information on the hotel.... See more
Company replied
For the last few years we have been booking with Hays Travel for all our holidays we always get a warm welcome and the staff are very good at what they do,we ask and they provide the answers this tim... See more
Company replied
Cathryn from hays merthyr, was so lovely and was very good booking our new York holiday for 2029. She explained what we needed and even rang back to provide more information. Lovely advisor
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Graham Way, St Tydfill Shopping Centre, CF47 8EG, Merthyr Tydfil, United Kingdom
- 01685634022
4.9
Excellent
596 reviews
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Reply from Hays Travel - Merthyr Tydfil
Thank you for your great review, I hope you have a wonderful time! Leanne
Hannah Thomas at Merthyr Branch…
Hannah was extremely helpful and made our experience an easy one, she listened to our preferences and found us an amazing holiday that matched everything we wanted and within our budget , we will definitely book again in store rather than online. Thank you 😊
May 14, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review!! I hope you all have the best time! Let us know, Hannah xx
The sales assistant was brilliant…
The sales assistant was brilliant really went out of her way 10 out of 10
May 16, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! Have a great time!! Leanne
Amazing so helpful
Amazing so helpful, listend to everything I wanted and found the best deal fot myself and family
May 14, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! Have the best time! Karli
Leanne made the whole process easy
Leanne made the whole process easy, looked for the best deal available and sorted out everything
May 14, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for the lovely review! I hope you have a wonderful time! Leanne
Reply from Hays Travel - Merthyr Tydfil
Mrs Mandy Rees,
We appreciate you taking the time to share your experience; we are so happy to hear our staff were helpful and polite.
Kind Regards
Hays Travel
Excellent service
Excellent service! Leanne was so helpful and answered all my questions!
April 30, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review! I hope you have the best time! Leanne
Good knowledge and advice
Good advice, as always. If the agent I speak with doesn’t have personal experience of a destination, she always asks the other staff. This time one of the other agents had been to the destination I liked, so with her recommendation I went for it. I’m now on holiday and love the place! Thanks :)
April 28, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! Im so glad you love it - have the best time! Cath :)
Staff were very helpful and went above…
Staff were very helpful and went above and beyond to sort out our holiday.
May 5, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for booking, always a pleasure
Having an understanding what I was…
Having an understanding what I was looking to book
Lovely staff
Went above and beyond for us
May 1, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for booking, always a pleasure
excellent 5 *
May 1, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for your great review! Have a fab time!
Very happy great customer service
Very happy great customer service! Lady who dealt with ours was lovely
April 19, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for booking
They all are so nice and welcome us…
They all are so nice and welcome us really helpful
April 11, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for booking
Advisor was very knowledgeable and…
Advisor was very knowledgeable and professional, answered all our questions and helped us book the dream holiday
April 1, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! I hope you have the best time!! x
The assistant in store was polite…
The assistant in store was polite patient and helpful. Listening to our needs to find the perfect holiday
March 31, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! Glad to be able to find your perfect break away :)
Reply from Hays Travel - Merthyr Tydfil
Alice Longford,
We appreciate you recommending our services and are so happy to hear that you had a brilliant experience with us.
Kind regards
Alison
Hays Travel
Pontefract
Carley was very help full with…
Carley was very help full with everything has usual would definitly recommend.⁹
March 16, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review! Karli
The service was amazing and Chloe went…
The service was amazing and Chloe went above and beyond for us will definitely uses again hays merthy
March 13, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much, hope you have a lush holiday! Hope to see you again soon :)
All the staff at Hays Merthyr branch…
All the staff at Hays Merthyr branch were excellent. Sorted everything out.
February 26, 2026
Reply from Hays Travel - Merthyr Tydfil
Jeffrey,
We are happy to hear that our team in Merthyr provided such excellent service and effectively handled everything for you. Thanks!
merthyrtydfil, Hays Travel
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