Cath was very helpful spent ages looking for a holiday for us finding one that suited Looking forward to our holiday
Company replied
Location
Switch location6 Graham Way, St Tydfill Shopping Centre, CF47 8EG Merthyr Tydfil, GB
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See what reviewers are saying
The whole experience from beginning to end of booking was exceptional. Every question I had was answered and the travel agent Leanne went above and beyond to find out the information on the hotel.... See more
Company replied
For the last few years we have been booking with Hays Travel for all our holidays we always get a warm welcome and the staff are very good at what they do,we ask and they provide the answers this tim... See more
Company replied
Cathryn from hays merthyr, was so lovely and was very good booking our new York holiday for 2029. She explained what we needed and even rang back to provide more information. Lovely advisor
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Graham Way, St Tydfill Shopping Centre, CF47 8EG, Merthyr Tydfil, United Kingdom
- 01685634022
4.9
Excellent
596 reviews
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Christmas market cruising
Leanne at the Merthyr branch went over and above to make sure that my booking for 12 people went smoothly. I came from the shop feeling confident as booking for a large group can be stressful as the responsibility is on me.
January 29, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for the lovely review Moya so happy to help xx
All the staff were great and nothing…
All the staff were great and nothing was too much trouble for them to help with
January 25, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review! It was a pleasure finding your holiday for you :)
Reply from Hays Travel - Merthyr Tydfil
Thank You! Always a pleasure to help you
Excellent service
Excellent service, Chloe was exceptionally helpful with my ever changing requests, and gave me the best options and deals. Will definitely be back for my next holiday
January 16, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you very much for the lovely review, It was a pleasure to book your holiday!
Thank you for booking with me, Chloe!
I book all my holidays with hays…
I book all my holidays with hays travel, the staff are brilliant and very helpful
January 15, 2026
Reply from Hays Travel - Merthyr Tydfil
We appreciate your continued loyalty and are so glad to hear that our team is always there to help you book your holidays.
Thank you …
Catherine in Merthyr was so welcoming and helpful. She immediately understood what sort of holiday we wanted and found us a good deal. We learned so much from her as she has been to the Canaries and is extremely knowledgeable.
January 12, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review, I hope you have a fantastic trip! Cath x
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review! Have a fantastic trip. Rhysian :)
Catherine at your Merthyr Tydfil branch…
Catherine at your Merthyr Tydfil branch was excellent
January 6, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! Have a fantastic trip :)
The agent was very helpful and down to…
The agent was very helpful and down to earth. She found is 2 great deals. She had a lot of knowledge on the areas we selected.
January 1, 2026
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review! Hope you have a great trip!!
Thank you Karli
I would just like to say a huge thank you to Karli, who helped us find the perfect package for our honeymoon in Dubai, in September next year! Karli was clearly knowledgeable, professional and friendly. I usually book holidays myself but have little knowledge of Dubai. Karli put us at ease and we felt confident that we were choosing the right honeymoon destination to celebrate our upcoming marriage! Can’t wait!
December 30, 2025
Reply from Hays Travel - Merthyr Tydfil
We're happy to hear that we could help you find the perfect honeymoon package! It's great to know that you felt confident in choosing your destination. We appreciate your kind words and wish you all the best for your upcoming marriage and trip!
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review. Have the best time!
Excellent service all details explained…
Excellent service all details explained very happy with the service
December 9, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for a great review! Have the best time!
Staff in there were superb sold me two…
Staff in there were superb sold me two holidays could not fault them thanks very much dean
December 2, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for booking with us, it was a pleasure.
Agent was understanding to our travel requirements
Having looked online at various offers, then went instore for a more in depth discussion. Agent went through all the steps, additional add on's (additional baggage, travel insurance etc). Great service. Will go back again with my next trip.
November 29, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your feedback mr funck
Reply from Hays Travel - Merthyr Tydfil
Thankyou paul for your lovely review
Travel advisor was very informative and…
Travel advisor was very informative and found me a great deal. My holiday was booked up in no time.
November 6, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! Have the best time!
Rhysian and karli were amazing with…
Rhysian and karli were amazing with both service and suggesting a suitable property for our heyday. Fantastic deal aswell. Offered absolutely everything that suited our needs and extras for the flight and pre-boarding done.
Will highly recommend to friends and family x
October 18, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review xx
Amazing customer service … The girls…
Amazing customer service … The girls are all so friendly and make you feel welcome
October 15, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for you lovely review
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
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