Cath was very helpful spent ages looking for a holiday for us finding one that suited Looking forward to our holiday
Company replied
Location
Switch location6 Graham Way, St Tydfill Shopping Centre, CF47 8EG Merthyr Tydfil, GB
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See what reviewers are saying
The whole experience from beginning to end of booking was exceptional. Every question I had was answered and the travel agent Leanne went above and beyond to find out the information on the hotel.... See more
Company replied
For the last few years we have been booking with Hays Travel for all our holidays we always get a warm welcome and the staff are very good at what they do,we ask and they provide the answers this tim... See more
Company replied
Cathryn from hays merthyr, was so lovely and was very good booking our new York holiday for 2029. She explained what we needed and even rang back to provide more information. Lovely advisor
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
6 Graham Way, St Tydfill Shopping Centre, CF47 8EG, Merthyr Tydfil, United Kingdom
- 01685634022
4.9
Excellent
596 reviews
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Quick and easy to book
I requested quotes via FB messenger and received prompt responses. I asked for a quote for upgrade, and again had a quick reply. Easy to book without having to go into the office.
Helpful and friendly staff
October 15, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Reply from Hays Travel - Merthyr Tydfil
Thank you very much for your review!! Have a fantastic time! Hannah :)
Excellent service
Excellent service, Chloe was extremely friendly and couldn’t do enough for me to make sure my booking was all that it needed to be.
September 28, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review! I hope you have the best time xx
Couldn’t be more helpful
October 5, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for you lovely reply
Brilliant service
Rhiannin was incredibly helpful and knowledgeable and did a lot of preparatory work before I visited the shop
October 3, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Excellent friendly customer service…
I have booked with Hays travel for the last three holidays they have shown excellent friendly customer service and couldn't do enough to help with my multi trip to the USAfor my next trip. Thank You x
September 21, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your kind reply
We took another brochure in showed…
We took another brochure in showed Hannah and she got what we wanted very pleased with the customer service we received
September 27, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Hannah was most helpful friendly and…
Hannah was most helpful friendly and lovely.
She made the whole process of booking the holiday so easy.
Thank you Hannah x
September 17, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you so much for your lovely review and for booking with me! I hope you have the best trip! xx
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
As soon as i went in the merthyr shop…
As soon as i went in the merthyr shop rhiannon made me feel very welcome and sold the holiday to me before i even asked any questions
August 10, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Reply from Hays Travel - Merthyr Tydfil
Thank you:) Hope you have a fab holiday!
Positive experience
Rhiannon was very helpful and patient, convinced me to return to the travel shop. I have been going online due to lackluster response from other shops. Used Hays 20 yrs ago, goid experience then as well, not sure why I didn't continue with Hays.
August 10, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for you lovely review
The staff were pretty good,and the…
The staff were pretty good,and the service they performed to get what we wanted from an holiday
August 3, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for your lovely review
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Top Service with a smile!
We got the lovely Chloe helping us yesterday. She was very helpful & got us a a great deal.
August 8, 2025
Reply from Hays Travel - Merthyr Tydfil
Thank you for booking. I hope you have a fab time!
Karli superstar
Karli was amazing! So helpful found exactly what I was looking for, nothing was too much trouble :)
August 3, 2025
Reply from Hays Travel - Merthyr Tydfil
Thankyou for your lovely review
Most helpful service
After seeing an advert on Facebook all booking was so quick via messenger on the particular day the Merthyr branch had telephone problems - I was kept fully informed by Kimberley and the administration was fast and efficiently
July 18, 2025
Reply from Hays Travel - Merthyr Tydfil
Good afternoon thankyou for you lovely review
Reply from Hays Travel - Merthyr Tydfil
Good afternoon thankyou for you lovely review
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